Bought a wooden curtain pole from them which wasn’t the colour we hoped for. I contacted them and there were no issues returning it. What did really impress me was the fact they responded by email on... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Initially received the wrong item . Only realised and advised late on a Friday expecting reply the next week, but got an acknowledgement from a human that evening and the correct item received prompt... Vis mer
Selskapet har svart
Worst customer service ever. One of Argos trusted sellers. Trusted? Far from it. They refuse to give a refund and parcel courier say they have yet to received my parcel. Delivery promised within 3-4... Vis mer
Selskapet har svart
This is the first time ive used this company for window blinds and I would definitely use them again in the future. We had some problems on two occasions where the blinds where damaged due to a bad d... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Persiennebutikk
- også i
- Forhandler av vindusbehandlingsprodukter
- Gardinbutikk
- Gardinprodusent og -leverandør
- Gjør-det-selv-butikk
- Møbeltilbehør
Skrevet av virksomheten
Blind Shop
Kontaktopplysninger
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Storbritannia
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,7
Middels
859 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great blinds really easy to order the…
Great blinds really easy to order the correct blinds. Really fast delivery I can’t fault them will use again - highly recommended!
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newedgeblinds
Hi Ali,
Thank you for the brilliant review and for recommending us, we really appreciate it. I’m glad the ordering process was straightforward and that your blinds arrived quickly.
If you ever need help matching a fabric/colour, measuring for a new window, or placing a repeat order, just let us know, we’ll be happy to help.
Thanks again,
Sample colour names unrelated to product colour names!
I ordered (and paid postage for) six samples of different colours and materials for made-to-measure Venetian blinds. Unfortunately the range names and colours of the samples have no correlation with what is offered on the website. When I queried this with customer services I was advised that colour “dream” is actually “ultra white” (!), but not to order a blind if I wasn’t confident it would be my preferred colour. Needless to say, I have no confidence and have not ordered.
16. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newedgeblinds
Dear JCL,
Thank you for taking the time to share your feedback. We’re genuinely disappointed to hear that you felt the sample colours did not align with the product names on our website.
To clarify, the colour names shown online are our retail names, while the factory uses different internal names. This can understandably cause confusion, and we did explain this when you contacted us. We also reassured you that the blind you order will always match the physical sample you receive, regardless of the naming difference.
We regret that this left you feeling uncertain and that you chose not to proceed with your order. Our aim is always to give customers confidence in their purchase, and we will review how we present colour names to make this clearer in future.
Best Regards
Excellent customer service
Excellent customer service. Replied quickly to my queries and the blinds arrived quickly too.
The blinds are perfect, but can't take the credit of installing them as I friend did that but they look great.
Would definitely buy from New Edge Blinds again. Thank you 😊
12. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newedgeblinds
Hi Sally,
Thank you so much for your lovely review 😊
We’re really pleased to hear you were happy with the service and the quick delivery, and that the blinds look great once installed, full credit to your friend for the fitting! It’s great to know you’d shop with us again.
Thank you for choosing New Edge Blinds, and we look forward to helping you in the future.
Kind regards,
Amazing and easy kits for me to make roman blinds.
I ordered these roman blinds kits for a customer that im making roman blinds for after she gave me the measurements.
When arrived she came and checked it was all I needed as she ordered fabric.
Was all perfect and now I've started making.
I will be making another customer some, so will be ordering more of the kits soon. I will also making myself some aswell. Can't wait. 100% order from here again
26. oktober 2025
Svar fra Newedgeblinds
Hi Hayley,
Thank you so much for your fantastic review.
We’re really pleased to hear the Roman blind kits were exactly what you needed and that everything arrived complete and ready to use. It’s great to know they’re working well for your customer, and even better that you’ll be ordering more for future projects (and for yourself too!).
Thank you for your continued support, we look forward to helping you again very soon.
Kind regards,
Blind arrived very quickly
Blind arrived very quickly. Comms very good. Very happy, thanks
11. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newedgeblinds
Hi Harley,
Thank you for your review.
We’re really pleased to hear your blind arrived quickly and that you were happy with the communication. Thanks again for choosing New Edge Blinds.
Kind regards,
What a great find
Oh wow so pleased I found this company.
Very reasonable prices, quality A*
Came quicker than expected, they look lovely.
We will be purchasing from you for the rest of our house
23. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newedgeblinds
Hi Karin,
Thank you so much for your lovely review.
We’re delighted to hear you were happy with the quality, value, and speedy delivery, and even more so that you’ll be coming back to us for the rest of your home. That really means a lot to our team.
Thank you again for choosing New Edge Blinds, and we look forward to helping you with your next orders.
Kind regards,
Good product for a good price
The blind arrived quickly, and I'm so pleased with the quality and price that I've ordered another two.
26. oktober 2025
Svar fra Newedgeblinds
Hi Cherry,
Thank you for your great review.
We’re really pleased to hear you were happy with both the quality and the price, and even more so that you’ve ordered another two. That means a lot to us.
Thank you again for choosing New Edge Blinds, and we look forward to helping you again very soon.
Kind regards,
Read the returns policy before purchasing
Unfortunately the item’s poor packaging resulted in many of the contents missing on delivery. I then had to pay for returning the item even though the fault was theirs. As this was a large item the cost to return was nearly as much the purchase price. Of note, I subsequently purchased exact same item from another company which was securely packaged and as expected.
25. august 2025
Svar fra Newedgeblinds
Hi Dee,
Thank you for sharing your feedback.
We’re sorry to hear about the issues you experienced with packaging and missing components, that’s certainly not what we want for our customers. Where items arrive incomplete or damaged, we always aim to resolve this by sending replacement parts or offering appropriate solutions in line with marketplace and returns policies.
Return costs can unfortunately vary depending on item size and courier, and we understand how disappointing that can be. Your comments regarding packaging have been noted and fed back to the team, as this is something we continually review and improve.
If you’d like us to revisit this matter, please feel free to contact our customer service team directly so we can look into it further.
Kind regards,
Helpful staff selling decent products
Being a complete novice, I had a lot of questions about making Roman blinds which Keenan, in particular, answered in a very well-considered and patient manner. It soon transpired that - other than fabric - the kit did, indeed, contain everything I needed … at a reasonable price, too!
4. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newedgeblinds
Hi Steve,
Thank you for taking the time to leave such a thoughtful review.
We’re really pleased to hear that the guidance provided helped you feel confident making your Roman blinds and that the kit included everything you needed. It’s great to know you were happy with both the support and the value.
Thank you again for choosing New Edge Blinds, we truly appreciate your feedback.
Kind regards,
prompt delivery
prompt delivery, good quality blinds at a good price, packaging was damaged on delivery which had resulted in some parts falling out but when I contacted the company they were most helpful and quickly sent out the replacement bits. I would use this company again.
7. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newedgeblinds
Hi Marie,
Thank you for your review.
We’re pleased to hear you were happy with the delivery speed, quality, and value of the blinds. While we’re sorry about the packaging issue on delivery, it’s great to know our team was able to resolve this quickly for you.
Thank you for choosing New Edge Blinds, we really appreciate your recommendation and hope to help you again in the future.
Kind regards,
Fast delivery and good website
Fast delivery and good website. Items are surprisingly sturdy and well worth the money.
10. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newedgeblinds
Hi David,
Thank you for your feedback.
We’re pleased to hear you found the website easy to use, the delivery fast, and the items sturdy and good value for money. Thank you for choosing New Edge Blinds.
Kind regards,
Great Blind.
The blind was delivered quickly and was easy to fit. The quality is very good for the price and I am pleased with the look.
10. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newedgeblinds
Hi Lesley,
Thank you for your review.
We’re really pleased to hear the blind arrived quickly, was easy to fit, and that you were happy with the quality and appearance for the price. Your feedback is much appreciated.
Thank you for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
Good product at a good price
Easy selection, good price and quick delivery.
Well packaged and easy to install. Would recommend and will use again.
17. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newedgeblinds
Hi Paul,
Thank you for your review.
We’re pleased to hear you found the ordering straightforward, the pricing competitive, and the delivery quick. It’s also great to know everything arrived well packaged and was easy to install.
Thank you for the recommendation, we look forward to helping you again in the future.
Kind regards,
From initial ordering through to final…
From initial ordering through to final delivery this was a dream process. The measuring process was clear and straightforward. Assembly instructions were easy to follow and the final fitting perfect. The quality of the blinds was also excellent!
26. september 2025
Svar fra Newedgeblinds
Hi Patricia,
Thank you so much for your lovely feedback! We’re delighted to hear that everything — from ordering to fitting — went so smoothly and that you’re happy with the quality of your blinds. Your kind words mean a lot to our team.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Kind regards,
Very pleased
Easy to order, great value. Very pleased with the product. Well packed. Had to phone as tracking wasn't showing the delivery info, but the customer service was good and reassuring. Would definitely use again.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newedgeblinds
Hi,
Thank you for your review.
We’re really pleased to hear you found the ordering easy, the product good value, and that everything arrived well packed. We’re also glad our team was able to reassure you when you called about the tracking.
Thank you for choosing New Edge Blinds, we’d be happy to help you again in the future.
Kind regards,
Svar fra Newedgeblinds
Hi Douglas,
Thank you for your feedback.
We’re pleased to hear you were happy with the fast delivery and your overall experience. Thank you for choosing New Edge Blinds.
Kind regards,
Cheap poor quality product, poor delivery and terrible customer service
ordered a Duchess Duvet Set in Silver from The Range, package finally arrived today from New Edge Blinds when opened the duvet set was not in any packaging other than the delivery bag and was a completely different set to what i ordered. No paperwork in delivery bag and no returns label. I rang and was told someone would get back to me in 24 hours, person on phone could not tell me how to get a refund or how to return set. There website does not even show a Duchess Duvet Set so why are they advertising one on The Range website. Cheap poor quality product, poor delivery and terrible customer service
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newedgeblinds
Hi Ang,
Thank you for bringing this to our attention.
We’re very sorry to hear about your experience and understand how frustrating this must have been. The item referenced was purchased via a third-party marketplace listing, which is why it may not appear on our main website. That said, receiving an incorrect item or incomplete paperwork is not acceptable, and this is something we would want to resolve promptly.
Our team always aims to provide clear guidance on returns and refunds, so we’re disappointed to hear this wasn’t your experience. If this hasn’t already been resolved, we would strongly encourage you to contact us directly with your order reference so we can review the case fully and arrange the appropriate next steps.
Kind regards,
so easy
perfect size, and the extendable poles worked great. out of the package and up on the windows in seconds.
29. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newedgeblinds
Hi John,
Thank you for your review.
We’re really pleased to hear the size was perfect and that the extendable poles were so quick and easy to install. Thanks again for choosing New Edge Blinds.
Kind regards,
Fast responses to my enquiry
Terrific customer service, thank you
10. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newedgeblinds
Hi Beverley,
Thank you for your kind feedback.
We’re really pleased to hear you were happy with the quick responses and our customer service. Thanks again for choosing New Edge Blinds.
Kind regards,
AVOID AVOID AVOID
AVOID AVOID AVOID!
This company, if you can call it a company is disgusting. Ordered through B&Q, was told my ordered had being despatched. Amazing - this is where it all started to go wrong. Tracking number never worked so left it until after the delivery date which was advised contacted to be told they would send it a new order as it looked like it had gone missing, WRONG nothing was ever actually despatched. After being told a new order would be sent out for 3 days nothing ever came of this either. I then went back to B&Q and asked for a refund for them to come back and now tell me they are going to send out the order, the same order which for the last 4 days I’ve being told has being despatched and will be delivered. No one could give me a tracking number for this. Honestly after working for a made to measure blind company for 10 years the service I have received is diabolical. If it wasn’t for a quick turn around that I needed these blinds I would have gone to 247Blinds. Save yourself the stress and use a company who actually has customer service and doesn’t lie day in day out.
20. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Newedgeblinds
Hi Joanne,
Thank you for taking the time to leave your feedback.
We’re very sorry for the frustration caused by the delays, the lack of clear tracking updates, and the mixed messages you received. That is not the experience we aim to provide, and we understand how disappointing this must have been, particularly given your own background in the industry and the time sensitivity involved.
Orders placed via marketplaces such as B&Q are dispatched through their integrated systems, and when courier scans fail or are delayed it can unfortunately lead to confusion around despatch status. That said, communication should always be clear and consistent, and it’s evident we fell short here.
Your comments have been escalated internally and reviewed so we can improve how situations like this are handled going forward. If this matter has not already been fully resolved via B&Q, we would still welcome the opportunity to review it directly.
Kind regards,
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.