Neuroflowacademy Anmeldelser 

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Everything went wrong

I am sharing this based on my personal experience to caution others who may be considering doing business with NeuroFlow Academy.
On 4 August 2026, I made what I understood to be a one-off purchase of an AI service for $4.99 using my debit card. However, immediately after the transaction, I noticed two additional deductions of approximately $8 and $20 for services that I did not knowingly select or intend to purchase.
I immediately requested a refund for those two additional transactions. However, my refund requests were refused by a representative named Sofia, who repeatedly referred to company policies that, in my experience, were not clearly disclosed to me at the point of purchase.
What is even more concerning is that on 7 August 2026, a further $49 was deducted from my card, despite the fact that I had already removed my card from the account and had expressly contacted the merchant requesting that no further deductions be made, as I was no longer interested in using their services.
The most annoying thing is having contacted my bank to stop the recent single deduction, the reply is got was their review indicated that a transaction of N69,167.05 was successfully authorised on its system and is valid for settlement upon merchant request. It's currently on hold pending presentation by the merchant. Meaning my bank has compromised and is not ready to protect my account despite reporting the unauthorised transaction today Friday July 8, 2026.
I have not used any of the 3 services for which I was charged. I was auto-enrolled for dubious continues and arbitrary subscriptions. I am also a novice in the use of Claude and related AI services, and therefore had no reason to purchase services that I did not understand or request.
My experience has left me seriously concerned about the manner in which additional services and subsequent charges were presented to me.
My sincere advice to anyone considering NeuroFlow Academy is to exercise extreme caution. Carefully review every screen, non-existent subscription term, payment option and cancellation condition before providing your card details.
I am sharing this experience so that others can make an informed decision and avoid finding themselves in a similar situation.
Please exercise caution before doing business with NeuroFlow Academy.

Abdulrazaq umar @atbubauchi

All round was helpful in assisting me in getting what I wanted done.

I bought "The Complete Claude AI Guide" from a Facebook ad. The sales page advertised a one-time purchase (shown as $9, discounted to $6.30 in an exit pop-up) with a clearly stated "14-day money-back guarantee" and an explicit "no questions asked" refund promise. Nowhere on that page — or at checkout — was any subscription or recurring charge mentioned.

Three days later I was charged $49 for a "subscription" I never knowingly agreed to and that appears nowhere in the offer I accepted. My account page even shows "No active subscription," and my activity shows 0 courses and 0 lessons started — I never used anything.

When I asked support for a refund, they refused, claiming purchases are "non-refundable once access is opened" — the exact opposite of their own advertised 14-day, no-questions-asked guarantee. When I asked them to show proof that I had consented to recurring billing, they declined.

I have screenshots of the sales page, the discount pop-up with the 14-day guarantee, my empty account activity, and the full support exchange. I've filed a card chargeback and reported the merchant. Be very careful: the advertised "one-time guide" comes with an undisclosed recurring charge, and their support will not honor the guarantee shown on their own page.

I purchased what I believed to be a one-time digital product for $4.99.

Three days later, I was unexpectedly charged $69 for a subscription that I did not realize had been activated.

As soon as I noticed the charge, I contacted customer support requesting clarification, evidence of my consent to the recurring subscription, and a refund.

Although support replied several times, they declined my refund request and did not provide the checkout page that was shown before payment. They stated that such information would only be provided if my bank initiated a formal payment dispute.

I understand that companies have their own refund policies, but I believe recurring subscription terms should be presented in a way that customers clearly notice before completing payment.

I hope my experience helps other customers carefully review the subscription terms before purchasing.

Материалы хорошие.
Благодарю за помощь менеджера Софию из поддержки

Очень хорошая, вежливая саппорт команда, решили проблему быстро и без негатива. Благодарю за отзывчивость и понимание

I signed an author agreement with NeuroFlow Academy and spent considerable time creating a complete online course, 6 lesson plans, PowerPoint slides, and recorded video lessons. I submitted the full course and shared access to the requested Google Drive folder.

Please be aware!!. This is a shady company. They sell you a small thing and related to that you get a trial for a big thing which you are not aware of and you can not cancel till shortly the money is taken from your account. As this is a Russian / US company you have poor customer rights.
It is really a pity you have to earn your money this way..

Suport is very fast. Thanks

⭐⭐⭐⭐⭐

I’m very satisfied with their customer support. The team was responsive, professional, and handled my request quickly. They communicated clearly throughout the process and provided excellent assistance. Thank you for the great customer service!

Be very wary of purchasing anything from this business.

I purchased what I thought was a one-off $4.99 PDF guide. I did receive the PDF which I was going to read through over the weekend when I had time.

In the meantime I received an additional charged from Neuroflow for $70. I immediately checked my email for any information from the business and found that I'd been given access to a learning platform that I did not agree to join or authorise payment of.

I contacted the business and they did respond quickly to my email. Apparently the original $4.99 for the PDF was an initial entry into a monthly subscription. I did not at any stage read anything about signing up for an ongoing monthly subscription.

The customer service person Sofia insisted that this was stated at checkout but I know that it was not stated clearly at all as I never would have signed up for that. I am online savvy and honestly believed I was purchasing a one-off PDF guide.

The business did not provide any warning that I was going to be part of an ongoing subscription.

In the back and forth emails I was quoted the refund policy which applies to their courses only, not to the subscription. They refuse to refund me despite requesting within the 14 days stated in their T&C which I was only seeing for the first time in the email communications. These are not on their website or checkout where there initial purchase was made.

They did cancel my subscription upon request and have assured me no further payments will be taken from my account.

I am very unhappy about this, it is very sneaky and misleading and definitely not clearly stated anywhere at any point that purchasing the PDF was entry to an ongoing subscription.

I will try to reverse the payment made with my bank of a resolution can not be made from this business itself, which it seems will not happen.

I recommend not getting involved in any way with this business to avoid being scammed of your money.

Fast Answer, totally resolved. Excelente Support.

On July 10, 2026, I purchased a digital guide for $4.99. Three days later, NeuroFlow Academy charged the card used for payment an additional $49 for a monthly subscription.

I did not knowingly or clearly agree to a $49 monthly subscription. I believed I was making a one-time purchase for $4.99. I did not receive a clear and separate confirmation stating that a $49 monthly subscription had been activated or that $49 would be charged after three days.

The company claims that the subscription terms were displayed on the checkout page. However, they have not provided a screenshot of the checkout page as it appeared at the time of purchase or any evidence showing that I explicitly agreed to the recurring $49 charge.

After the $49 payment was taken, the “My Access” section did not show the promised library, purchased materials, or subscription details. It only displayed the message: “Something went wrong. Please refresh the page.”

I contacted customer support immediately. The company cancelled future charges but refused to refund the $49, even though I reported the issue right away and could not access the paid materials.

In my opinion, presenting a $4.99 guide together with a $49 monthly subscription in this way is misleading. The subscription price, trial duration, exact billing date, and automatic renewal terms should be displayed clearly and prominently before payment.

I have saved screenshots of both payments, the non-working account page, the website terms, and all correspondence with customer support. The disputed charge has already been reported to the bank. If the refund is not processed, the information will also be submitted to Stripe.

I recommend carefully checking every condition and taking screenshots before making any payment on this website.