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The order was specified as 4-8business days delivery. It has been 9business days and the product has still not arrived. I contacted support by email two days ago but have had no response. I looked for a phone number but none is listed on their contact page.

I am hoping I got unlucky and am leaving a review to see if I can reach some kind of customer support to find out what has happened to my order.

Easy to order and quick delivery

The delivery arrange is unacceptable, 3 days in a roll no show. And I can’t get the items on time.

You’re delivery company very good communication driver excellent
Will definitely use you again
Thanks
Richard

STAY AWAY FROM NES HOME
manufacture quality is poor
problem after problem
and even though they offer a lengthy warranty, they will find an excuse not to apply the warranty
Very poor customer service
STAY AWAY FROM NES HOME

Ordered 3rd Jan with the promise on the website of same day despatch. When I got to check out delivery was promised in 2-3 days. It's now 13th Jan and no tracking received. I have messaged them several times with no response. The item is now sold out on the website so I suspect they now can't fulfill the order. I have the bathroom fitters here waiting for the panels. Avoid!! I'm contacting my card holder to cancel.

Order placed and Order received in good condition
Could do with an actual contact No to speak to customer service though
I want to discussed future order

All items delivered quickly no damage and excellent quality at great price

Item received as described and delivered on time,

Absolutely shocking service and products. Items sent out Tottaly different to images on website. Really poor communication and no resolution

Bought a tap and shower set that started peeling after just two days. When I contacted the seller about the fault, they refused to refund me unless I paid to uninstall the tap and shower myself — which would mean hiring a plumber and a tiler because my bathroom was fully finished. Terrible customer service, and no willingness to take responsibility for a faulty product. Really disappointed with the quality and after-sales support

Good quality, reasonable price and quick delivery. What more can you ask for.

I emailed this company several times with no reply tried to phone them and no reply also tried a bot conversation with no joy. So I would not recommend them at all

Everything ok haven’t fitted it yet but looks good I made a mistake on my order and they eventually rectified it only complaint is they are very hard to get hold of the phone number doesn’t work and the reply to emails was very slow

Easy to order on the website but delivery is not so good. No update to tell me when the goods would be delivered. Downloaded the app to track the shipment but it never told me anything except shipment being prepared. They turned up and luckily I was in and it sounds like other customers experienced the same on the other deliveries they'd made before mine. Not good.

The right product at a great price prompt delivery

It has now been 2 weeks since I got in touch about a faulty part. The company has offered to send me a replacement part (after multiple messages and repeated requests for photos already sent), however 2 days on and they haven’t confirmed that the part had been dispatched / will be dispatched. Customer service is incredibly slow - do not buy from here if you can avoid it

Not trust worthy dodgy company, I bought item from them, they didn't deliver on time and they don't reply you at all. Very fake company. BnQ shouldn't allow them to use their page.

I ordered a shower screen and chaos ensued. The courier phoned to say the screen had arrived at their depot damaged and that they were returning it.
One week later I messaged NES to ask when i could expect my shower screen.
I received a reply saying it had been delivered and attached a photo of an obviously broken shower screen in a warehouse together with a delivery note marked ‘returned’. The courier confirmed they had returned the item and had received an acknowledgment it had been received by NES. I followed up and received an email apology and advice that they would send a replacement. I asked when and received an email saying the same thing. I then received an email saying I was getting a refund- even though I hadn’t asked for one. This was followed by an email saying as their accounts department was issuing a refund they would cancel my replacement but if I wanted I could reorder.

Can’t fault the toilet, basin and basin unit. However, the bath looked like an unfinished, rough, discoloured refurbished old one, with marks on it. Won’t be using them again