Products are great but the delivery method/shipment could be improved. I was missing two of my light because it was misdelivered by usps. Should upgrade shipping only through UPS or FedEx or give opti... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The shipping information from the carrier was vague, no ETA, no updates on where the package was in transit. I had to cancel a photo shoot because I had no idea when the package would arrive. It was n... Vis mer
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Your products have really upgraded and remained competitive. O was really happy with both the Newer Q200 and adjustable gimbal arm accessory mount I received. Wonderful products! My only recommendatio... Vis mer
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I primarily used smallrig and tilta in the past as my main supplier for cage components. I have previously owned neweer products, but I didn't feel they met my standards for build quality and design t... Vis mer
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Informasjon om virksomheten
- Kamerabutikk
- Fotobutikk
- Butikk med tilbehør til mobiltelefoner
- Elektronikkbutikk
- Lampeprodusent
- Fotostudio
Om Neewer
Skrevet av virksomheten
At NEEWER, we are a team of creators driven by passion and precision. We believe that great imagery begins with exceptional tools—crafted with care, designed with purpose, and built to inspire. Every product we make reflects our commitment to quality, innovation, and trust.
In an era where creativity thrives through social media, NEEWER empowers photographers and filmmakers with professional-grade lighting, video, and audio solutions that combine performance and accessibility. Our mission is simple: to make creative excellence within everyone's reach.
LEARN MORE
Kontaktopplysninger
247 Morewood Ave, 15213, PITTSBURGH, USA
- 7326239777
- support@neewer.com
- neewer.com
NEEWER Limited Sale Now On!
4,3
Enestående
353 anmeldelser
Har svart på 69 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Customer service saved the day
After a disappointing start with Neewer on a set of lighting that I purchased from them, Mike in customer service responded to my complaint in a timely way, including a follow up call. The company was good enough to provide me with a gift for my trouble.
21. april 2026
Svar fra Neewer
Sorry that you have not been able to reach us by phone. We do return all calls though it can take a day or so depending on call volume. We'll be reaching out shortly to make sure everything is resolved.
Thanks,
Neewer
Great quality at a great price
The equipment has very high quality and durable. The price is amazing and includes many extra features. I’m completely satisfied.
13. april 2026
Svar fra Neewer
Happy to hear your feedback on your order. Thank you for shopping with us! We’re so happy you chose Neewer.
Thanks!
Neewer
Fast delivery & good quality
21. april 2026
Svar fra Neewer
We are thrilled to hear you happy with your purchase. Thank you so much for choosing Neewer!
Thanks!
Neewer
Svar fra Neewer
Happy to hear that Neewer products have been working out so well for you. We truly appreciate your business and look forward to serving you again.
Thanks!
Neewer
Svar fra Neewer
Thanks for shopping at Neewer! Enjoy your new field monitor and we hope to have the pleasure of doing business with you in the future.
Thanks!
Neewer
Svar fra Neewer
Thank you for being our valued customer. We are so grateful and hope we met your expectations.
Thanks!
Neewer
I always received email responses to my…
I always received email responses to my questions and appreciated the support and suggestions at each step.
21. april 2026
Svar fra Neewer
Thanks for shopping at Neewer! Enjoy your new ring light and we hope to have the pleasure of doing business with you in the future.
Thanks!
Neewer
Svar fra Neewer
Sorry you had to ask for tracking before we sent it, but glad to know that was only issue. Enjoy your new flash. We truly appreciate your business and look forward to serving you again.
Thanks!
Neewer
Svar fra Neewer
We're so happy to hear you are enjoying your light. We truly appreciate your business and look forward to serving you again.
Thanks!
Neewer
The sale was handled quickly and…
The sale was handled quickly and professionally. Well packed, fast delivery. great camera stand.
8. april 2026
Svar fra Neewer
We are thrilled to hear you happy with your purchase. Thank you so much for choosing Neewer!
Thanks!
Neewer
The prices are reasonable and reliable…
The prices are reasonable and reliable delivery
20. april 2026
Svar fra Neewer
Thanks for shopping at Neewer! Enjoy your new flash and we hope to have the pleasure of doing business with you in the future.
Thanks!
Neewer
10/10!!!!!!
The equipment was delivered so fast! And my studio looks so much better with the equipment! Great quality, 10/10 recommend!!!
19. april 2026
Svar fra Neewer
Thank you for your business. We value your trust and confidence in us and sincerely appreciate you!
Thanks!
Neewer
Great service all around.
13. april 2026
Svar fra Neewer
Thanks for shopping at Neewer! Enjoy your new car mount and we hope to have the pleasure of doing business with you in the future.
Thanks!
Neewer
I feel BEYOND DISRESPECTED.....
I wouldn't have enough room/time to explain it all, plus i've repeated myself so many times now, it's exhausting. So long story short, here goes. I've always appreciated the respect and caring treatment i've received from Neewer in the past. Up until I didin't receive my package. I sent an email to support, responses' were short, repeated,robotic,no resolution. I then read an email ASKING me, if i'm okay w/them shipping me the missing package. I mean, ya, I thought that was quite obvious? I responded, an agent apologizing. "Your package has been shipped!" I also received a gift card. Resolution felt fair, I respected their handling.
Until today, missing "package" arrived. Missing package arrived MISSING 3/7 of it's CONTENTS! At this point, it feels intentional. I feel BEYOND DISRESPECTED!
Sent ANOTHER email. I'll tell ya what,if this doesn't get resolved,or"does"and I receive similar etc. care, there will be no email. A complete opposite route will be taken.
Kindly,
Your customer you have forgotten, your customer of 20+ items purchased prior
8. april 2026
Svar fra Neewer
We are very sorry for the issues with your order. We'll be reaching out to make sure everything is resolved, or you can contact us at service@neewer.com or +1 732-623-9777
Thanks,
Neewer
Solid company that backs up their products
you have easy ordering, fast shipping and... really great support! I made a feature request and got a reply that it was passed on to the development team. I also had a support question and got a real answer quickly. that's not so common these days, keep it up!
20. april 2026
Svar fra Neewer
Thanks for the suggestions - we are always open to ideas to improve our products. We truly appreciate your business and look forward to serving you again.
Thanks!
Neewer
Neewer products: High quality, great value.
I find the Neewer products to be of high quality and great value. I'm becoming more of a fan every day.
20. april 2026
Svar fra Neewer
Happy to hear your feedback on your order. Thank you for shopping with us! We’re so happy you chose Neewer.
Thanks!
Neewer
so easy to put together!
so easy to put together, love it! lightweight but still sturdy. I plan on using it during cake smash sessions to hold my camera up because I am battling breast cancer and now get tired much much quicker, so this is going to be a game changer for me! I love how low to the ground it gets. It arrived so quickly too, and comes with a carry case. 10/10 highly recommend
20. april 2026
Svar fra Neewer
Glad to hear the light stand is working out for your needs. We truly appreciate your business and look forward to serving you again.
Thanks!
Neewer
Delivery was quick and as expected
Delivery was quick and as expected. I've ordered several times from Neewer with great results every time.
20. april 2026
Svar fra Neewer
We're so happy to hear you are enjoying all of your Neewer gear. We truly appreciate your business and look forward to serving you again.
Thanks!
Neewer
Thank to the wppi Vegas show I found…
Thank to the wppi Vegas show I found couple friendly Neewer persons who were helpful and made everything easier.
13. april 2026
Svar fra Neewer
We love meeting everyone who comes out to see us at trade shows! We are thrilled to hear you happy with your purchase. Thank you so much for choosing Neewer!
Thanks!
Neewer
Great product, great price, fast shipping.
20. april 2026
Svar fra Neewer
Thank you for your business. We value your trust and confidence in us and sincerely appreciate you!
Thanks!
Neewer
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.