Natwestbank Anmeldelser 

Absolutely shocked at the customer service in branch Huddersfield in this case. The quality of staff in this modern branch is abysmal.
Problems relating to the App after a new phone. Try phoning that's even worse. After a long wait was asked to take a seat and after explaining the problem it appears it's all me... the lady was scruffy condescending and had a short attitude which left me feeling I had asked too much. Left the branch feeling like I had asked the world. I will never go again and first opportunity will move my account. Terrible experience...0 out of ten Absolutely useless...

Totally shocking service ordered a replacement bank card in September 4 and half weeks later I still don't have a bank card and they have blocked my access to my online banking for 72hours claiming it takes that long to update a mobile number even though my mobile number hasn't changed. Previously complained because replacement bank card didn't come was told a new one was been issued so far they have failed 3 times to send me a new card saying the adviser has failed to order it

I have a Salisbury's CC and since Natwest took them over I am trying to pay my balance, i have never been late, they make it virtually impossible to pay, I can't use apps on my phone but on internet banking it is impossible to make a simple payment.
The bank does care

When Sainsbury's bank moved their operation over two NatWest bank, I thought things would be straightforward. However, although I would manage to get into NatWest banks operation that took over Sainsbury's credit card, I find that there is no way to pay off my balance. I've looked all over the NatWest operation For information on this but to no avail. I phoned the customer support for NatWest bank and the operative failed to be able to tell me how to pay off the balance. I noted that there were two NatWest accounts from mu iPad app on HSBC which I tried to access to pay off the balance, but this seemed to ask me for extra information, which I do not have. I then phoned HSBC where my current account is and they too were not able to help me. They suggested going to a NatWest bank on the high street and getting them to do the payment however their bank is too far away and inaccessible for me. So finally there is no information either on the NatWest website or from any text messages sent to me by NatWest. So all that I need is to know exactly is the account to pay into with a reference so that I can pay off the outstanding bill as it stands at the moment. You would think that this would be a simple operation, but NatWest have not thought things through.

UPDATE: Weeks after this, I get an email from Natwest saying that they are sorry I had a problem and they will investigate within 20 days. There was no ability to respond to the email as it was - no reply. So here is the email I would have sent: ............................

Thank you for your email. Eventually, yesterday, I was able to speak to the customer services people at NatWest bank for the second time, after yet another very long wait on the telephone. They have now allowed me to pay off the balance of my credit card and close the account.

In the first instance, I have found the information presented in this takeover of Sainsbury's credit card quite deplorable. There was no information to say how to proceed with payment once it had moved over to NatWest Bank. On my first telephone call to NatWest, not even the operator knew how to go about explaining how to pay the account off using the sort code and account number or for me to pay off the credit card.

Naturally, we could have paid through the Sainsbury's bank sort code and account number but because of the takeover we were worried that this would have not been taken into account and cause penalties for late payment. It never said this on the website or text. We looked all over the NatWest bank credit card part of the website and also phoned for advice from one of your operatives. That operatives conclusion was to contact our own bank at HSBC. Following on from this advice, HSBC were reluctant to make any payment on our behalf because there were so many different accounts that it could have gone to. They did not want to prejudice the situation any further.

I received a text yesterday to say I had not paid the credit card. And so I contacted NatWest bank operative again, we were shocked to learn that we could have paid using Sainsbury's bank details. Equally, we were shocked for the operative to suggest that it went into NatWest Visa account to pay off the full amount. The card is now paid off.

In short, I am glad that I have nothing to do with NatWest for the future based upon the lackadaisical way in which NatWest have proceeded with this takeover from Sainsbury's.

I've been with NatWest for almost 40 years, and until recently have never really had any problems. However, this morning I received a text from them with an activation code. It said that if I hadn't asked for this to contact them 'urgently'. I immediately logged on to my account but could find no way to contact them. There is just the chatbot thingy, which is next to useless. I remember some years ago I had a similar problem and there was phone number I could ring where the problem was quickly sorted out - but not now. It greatly concerns me not being able to contact them in an emergency. I have been bombarded with offers to switch bank accounts for some time - some of which were quite profitable - but I have always resisted. I think now that I will have to seriously reconsider.

This is a terrible bank. They are appalling, unhelpful and arrogant. Horrific.

Been hacked and scammed , I rung the emergency hot linesand got told to fill out a bloody form been with them 30 years.say no more 😑

Abysmal customer service

As a Sainsbury's Credit Card customer, I h found the transition virtually seamless
I was able to set up the online banking app prior to the transfer so once things were moved over I had instant access. The only issue I had was whey it came to paying my monthly statement. For some reason my current bank account with Virgin Money wouldn't match up with NatWest. I visited the NatWest branch in Hull and was helped by Emma Clayton at the information desk. She couldn't be more helpful if she tried. She was patient and friendly throughout and helped me resolve my issue. A massive thank you to Emma and she has left me massively considering to move my current bank account to NatWest.

I act as a professional executor in connection with the administration of an estate which the deceased had an account with. I have have the grant of probate issued to me been appointed by the High Court District Probate Registry as executor and have the grant of probate all of which has been supplied to the Nat West Bereavement Services. I have been into the Nat West Bank in Gloucester to personally produce my ID

The Bereavement services keep asking for irrelevant information and forms and will not release the funds.

Their service is appalling and the beneficaries have been waiting over a year fort this account to be closed.

Do not use Nat West Bank

Went into Birmingham's branch of Natwest as my credit card has been switched to them. I was trying to log into my online banking but was unable due to a missing telephone number (which I put in when I first set the online banking up). I asked the girl how to get around this, explaining that I am a bit thick and had just got out of hospital following a stroke. She just could not be bothered dealing with me, telling me there is nothing they can do. No instructions as to how to solve the problem. In the end I was so disgusted I just told her to take the credit card and shove it. Great bank. So glad I don't have any other accounts with them.(If I did they would be moved straight away. Just so shocked how they can be so rude.

Had an extremely long and poor experience on attempting to negotiate the absurd answering service.
Simple problem - needed an activation code to set up and access an account which was supposedly sent but I did not receive it.
Ist conversation - told I would wait approximately 6 mins. About 20 minutes later I was connected to an agent. He kind of managed my query but said that I needed to speak to the credit card team.
So far - so good - ish , apart from a long wait.
Was put , not onto the Credit Card team but another answering service - chose the applicable response - hey presto - guess where I ended up - same department but now another 20 odd minutes down the road.
Got to speak to Josh, who clearly had his own agenda. - All I really needed was the Credit Card team . Josh is particularly adept at speaking over you - be warned !
So after about a minute or two of speaking over one another - he clearly has no ability to listen - we then got into a conversation whereby he told me clearly that if I couldn't listen to him then the conversation would be terminated. My interruption was clearly because he made a wrong premise and I was not interested at that point in what he wanted to say - All I wanted was to be put through to the Credit Card team. Just what the first agent was trying to do.
Josh ought to remember who is the client here and learn to listen and not think that by barrelling on when clearly he could hear me trying to stop him.
The threat of terminating a call is unprofessional, cowardly and childish.
NatWest made a complete unforgivable mistake years ago to the point where when check books were issued , the bank issued a cheque book with my account details on it to someone that had an expenditure of at least twice that of mine - running my account into the red. This resulted in cheques being bounced ( My cheques were being presented as well as the person with his / her issued cheque book with my account number on it).
After a very very embarrassing few weeks and a dressing down from the bank manager / people / businesses / parents, I realised that something was amiss.
I vowed never to bank with NatWest - So after all these years, I came across Josh.
I have no desire to revoke that vow.
Looks like NatWest need to up its' game.
I never asked for the Sainsbury credit card to me moved away to NatWest.
Mind you - the trustpilot rating shows that it can't be that hard to improve it's score.
After all - twice nothing is still nothing.
Over 8k reviews - 1.4 stars. - Says it all.
I have marginally bought that down after speaking with Josh - who not only runs his mouth but will imply that you are lying - without using that word .

My credit card account was transferred from Sainsburys who I had been with for around 10 years. Never ever have I had such an experience as trying to open an account. Security? it would be easier to steal the crown jewels than open an account with NatWest. I am very computer savvy and very scammer aware, but this experience was an absolute nightmare which I will never experience again

Really difficult to get through on the phone. Frustrating and not helpful. There are banks with much better service than this. I would advise choosing one.

Absolutely no regard for the welfare of their customers especially vulnerable and elderly. All about protecting profits.
No help whatsoever for my mum who was scammed out of thousands. Hope the fat cats can sleep at night on their huge salaries knowing thry are literally robbing people

I was going to give this company a really bad review as a atm did not give me my money and for 15 days they kept telling me it'll be tomorrow ect.. I got wrongly informed a few times through phone call and cora I rang to make a complaint and 2 days later I received a email from the manager accepting the fault of wrong information and deeply apologised and well as compensation instantly with the letter then the matter was resolved a date later so thank you for that

Finally shut down my account with NatWest bank.
Been wanting to do this for so long .Even that took two weeks to do.
Nothing works with this bank in branch or on line .
Ask them to do something in branch impossible . Go on line the same. Exhausting.

All banks fail at one time or another but a bank that is "willing to acknowledge when they have failed to deliver the level of service you are entitled to expect" indicates a bank that knows and tries to maintain good standards. That is why I have changed my poor review rating below.
-------------------------------------------

Delay upon delay following false promise after false promise.
Cash Isa still not transferred out despite having been arranged and agreed a long time ago. Natwest persists in keeping it in their low interest instant access account instead of just sending the transfer out.
This is not a bank to be trusted. Other providers complete electronic transfers within one or two days! Natwest lives in the dark ages and deliberately delays Isa transfers out.

aggregated ignorance is not AI
They just taken responsiblity for Sainsbury's Bank (tp rating 4.3) with a view to dragging it down to their level, presumably.

I’ve just wasted an hour and twenty minutes talking to some pretty USELESS people..
I applied for an isa transfer, the new bank said it was rejected.. but next day the old bank NW, said it was all going ahead.. and now NW have NO SODDING IDEA.
ILL NEVER EVER DEAL WITH NW AS LONG AS I LIVE.
Danielle was as much use as a chocolate teapot.