Natwestbank Anmeldelser 

Outstanding service by the Fraud Office of NatWest after my credit card was "hacked" while on holiday. Fraudulent transactions were stopped immediately and a new card added to my "wallet" for immediate use, after thorough security checks. Thank you Ashley. It's very reassuring to have such a professional organisation checking my finances.

I have been with Nat West for over 50 years. Nat West once provided a good service; the reason I stayed with them. However, their service has declined, over recent years, it is certainly not customer focused.
I used an ATM yesterday, I seldom use them, maybe once about every three months. I needed cash for my birthday celebration, so I used a machine at an ASDA store. The ATM malfunctioned and did not return my card or issue MY money. So, I had no debit card or money to celebrate my birthday.
I spent over an hour using my mobile app trying to report this. No telephone number on the app to contact Nat West, rather you are forced to use their useless chat bot Cora. Cora is useless, I have never had a successful experience using this, nothing is clear and no help. It takes over half an hour for a person to get involved and they are just as useless with their long standard irrelevant responses.
I finally found a number online to telephone the bank, firstly there was a long introduction about Olympics, which I was too stressed to care about, then there was the usual long wait with a series of irrelevant questions before I could speak to person. Their solutions were frustrating, given I had no cash and I do not drive which I had explained. Solutions, they would send me a code to go to a Nat West bank or associated ATM, erm where are the Nat west banks and ATMs; they are all closed. So, at aged 73 late on a Friday afternoon I was expected to use public transport to travel the city in the hope of finding a Nat West bank or a partner ATM
Also, I was informed that the cash could be returned to my account overnight when the ATM does its overnight accounting; it was not. Alternatively, it will take up to 15 days for the cash to be returned if my claim is SUCCESFULL!!! The bank policy on this is very disturbing it is clearly stating that I may not be reimbursed for a bank/ ATM fault, Also, it will be 10 days before new debit card arrives. They didn't care; it was 3:30 on Friday afternoon, almost time to go home.
So, my birthday celebration spoilt, also in the panic. I lost a piece of jewelry on the bus.

Absolute useless bank. Been locked in various attempts to complete a business review and can’t and if I don’t by Monday they block my account. No wonder they have the lowest scores of any bank.

Still waiting for complaints to sort complaint out you ring and on hold for over 15 minutes this company really bad for complaints n answering phones and had couple of them that talk to you like your a young child

Ref PHO-0432024926
I went on rewards to see what was on offer
Only to find they took £7 from My Rewards. For cinema tickets I did not want I Complained on 23rd February 2026 I phoned regarding to Cora
CORA What a load of rubbish
Then I phone Natwest and put in a complaint No joy there still waiting to here from them Seriously thinking of changing my banks as loyalty means nothing to Natwest anymore

It has been six days since my account was frozen the 2 promises made by the Nat West team have been broken.
The first is that they would allow my account to be used for day-to-day living. This is not happening, standing orders and direct debits are bouncing, though there is more than ample funds to honour them.
As a side note, Nat West accept payment with no issue.
The second was that I would be contacted within 5 working days; these two have not occurred.
My customer support specialist has withdrawn their email, perhaps not realising that I would notice or that it is NatWets policy, as this person is the only contact I have emailed them, hoping that they will take action to support me, as this is in the title of their position. If there are any organisations that can see I can help, it would be appreciated, as even though I have been with NatWest for 50 years, they are not interested.

Simply impossible to contact this bank anymore, Cora system is useless, cannot speak to anybody, can only be described as a shambles.

NatWest travel insurance, which comes with it's flagship Black account, LOL.,while visiting Barbados I fell and injured my back causing persistent pain and limiting my mobility, I saw a local Dr who arranged an MRI scan which had to be authorised by the insurer as the cost was greater than £500 this was not forth coming despite many calls to Indian call centres who kept promising to call me, but never did , so they say you're covered for medical costs of up to £10 million, but in reality it's capped at £500, the insurance is hardly worth the paper it's written on as they are very reluctant to be of any assistance.

1 Star is one too many..
Tried to switch to them wasted an entire day on their ID system,kept saying photo"too light/too dark/too close/too far/too fuzzy" tried different phones/tablets..no good.. they closed down 2 account set ups,gave no options on ID...spent time talking to an agent who could only read their script and not offer any solution..

The reason they are paying people to join is because they are SO BAD at customer service..

Walk on by and go to another bank

Everyone confirms Nat West is abusive and horrible.
Sainsbury’s Credit Card was a joy. Support fabulous when you needed them.
Nat West is pure abuse.
An hour to 90 minutes wait to answer the phone.
I raised a complaint in October. I had to chase it in November. Kelly from complaints confirmed Nat West would be back in touch within five days.
I am still waiting.
Their support staff are disgustingly abusive and rude.
I cannot believe I have lost my favourite credit card and received nothing but insult and diabolically poor service with no complaints procedure whatsoever.
Complaints is just a big black hole that you never hear from.
I wish the FCA would do something, but we all know they don't
The corrupt FOS is a complete waste of time

The worst customer service in the history of banking. 20 days later found out my form had not been processed and not actioned. 4 separate calls to different people who all lied and said it was being processed. Do not bank with Nat West under any circumstances, even if they are offering cash to do so.

Best Bank by far
Always helpful & only bank that would open me a current account i will always stick with NatWest & forget the rest!

Poor customer service

I CANT belive how helpfull and great staff here at NAT WEST As a older person you dont get looked after but at NAT WEST whent out there way to short out my banking needs set me up with cards and savings and to top that gave me £ 175 Just for being a new Nat west Customer ,,,,,,,I had a few teething problems over the next few weeks but thay helped me out so well each time I cant fault them at all love my new Accounts AT THE NAT WEST BANK A,,,very happy customer ,,, oh yes

3rd of August 2023 took out an ISA with natwest.
Friday 23rd January 2026 I requested to transfer the money from natwest to my current account with Halifax. this to buy an automatic car as my mobility is impaired. I was kept in the Branch for over an hour just to do the transaction and 'wait for a Supervisor' to Authorise. the lady who conducted the transaction was cold dismissive in her attitude.
I felt I was being messed about.
She also informed me it would cost me £23 to transfer the funds to Halifax, and I would not get the money through til Monday I thought this unfair they have had my money for two and a half years, Any way, Monday 26th January 2026 No money in my account. Phoned Natwest customer service, spoke to a helpful lady, Carrie from the Belfast office.
She was gong to message the branch and get me reimbursed.
Today, Tuesday 27th January 2026 guess what????no money. no car. a complete exercise in time wasting, withholding funds, causing distress and
aggravation. A horrible experience from the Bank.
Still no funds into my account

The service I received from the Bereavement Team at NatWest was extremely disappointing. What should have been a straightforward process — closing my late mother’s account — started in late November 2025 and was not completed until late February 2026.

During that time, I was repeatedly asked to provide documents, only for them to be rejected, causing unnecessary delays and frustration. Communication was poor throughout. I had to make frequent calls, and I was often left feeling that the team lacked the knowledge and competence to handle what should have been a simple matter.

Of all the companies I’ve dealt with recently, this has been the least satisfactory experience. As a result, I will be closing my remaining accounts and will not be banking with them again.

Been a personal customer since I was 15. Tried opening a business account. You would think I'm trying to be break into fort Knox! It's a football club account.... 3 application attempts, days to review documents, then closed for Christmas. Still need to answer more questions. Chris Tarrant would be proud! Gone to Metro bank. 3 days incl weekend. Job done! Shocking service from start to finish, archaic systems, poor service.Next stop personal account switch

Do not open any saving account with this Rubbish Robbers! They holds your money and make huge hassles when you request to withdraw the funds from your saving account! First time I feel so bad about any bank, but I will never use Natwest again! They ask you to fill a form and use all the excuses to refuse your request! They try everything to hold your funds! Totally a robber!

Bank conveniently does not allow DD from charities which means they effectively deny contributions, change biometrics on the account... only if they want a photo. In days of AI could be used for inappropriate transactions.