NatureSpy Anmeldelser 

177
•
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

I recently bought the naturespy 3 camera. It frustrates me that you can't look at the subject though the app and record at the same time. Also it isn't very sensitive, it didn't recognise some birds l... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Absolutely brilliant company. Ordered afternoon, and camera arrived next day. Set up within 10 minutes. UK company with English manual (not Chinese translation) . Very simple to use. Will be keeping a... Vis mer

Vurdert til 5 av 5 stjerner

Bought a camera from NatureSpy for our back garden to see the wildlife. It gave great service until recently when it stated to malfunction just inside the 2 year guarantee. I had a same day response f... Vis mer

Vurdert til 5 av 5 stjerner

Really happy with the camera after using a Trail camera which didn't have Wi-Fi connection. It's great getting notifications so that I can record instantly if I want. I also bought the mini tripod so... Vis mer

Informasjon om virksomheten

  1. Fotobutikk

Skrevet av virksomheten

We're a conservation social enterprise and your go-to wildlife watching tech hub. NatureSpy is a business of two halves; a conservation research organisation and an online retail store. Our model is a cycle where commerce fuels conservation. Our expert biologist-led team, with over a decade of field experience, is on a mission to provide the best wildlife watching tech that meets rigorous research demands and inspires outdoor adventures and connections with wildlife.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

177 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 60 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(177)

34 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Highly recommended!

Unbelievably quick shipping, great communication throughout order process, informative and honest product info on the website and 5 star customer service! Best online company I've used in a long time.

2. august 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great Customer Service

I had a number of audio issues with my Browning camera which NatureSpy went out of their way to resolve. I am now in possession of a camera with crisp and clear audio. Excellent customer service. Thanks

16. juni 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Outstanding customer service

When I had a problem with my new camera bought from NatureSpy, which was purely my own fault, they went the extra mile to get everything sorted. They were great to deal with and surprised and delighted me with their responses. I will be singing their praises to anyone who will listen.

25. april 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Outstanding Service

I found the Nature Spy website really helpful in homing in on the cameras that we needed for our site.

When there was a problem with one of the cameras, NatureSpy were swift, friendly and helpful in sorting out a replacement.

Outstanding - many thanks.

19. april 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent Company

I could not be happier with both my purchases and the customer service I have recieved though this company. They have a great ethos all about conservation and nature. I would recommend them highly to anyone.

16. april 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent service

Excellent service. The item I was interested in wasn't in stock. NatureSpy got back with info about the product and said they would email once back in stock. This they did and overall great communication once I placed my order. Glad to use a company that does so much for wildlife and conservation.

21. februar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great customer service

I bought a trail camera last August. Recently went to download pictures and found moisture in the camera. Long story short it no longer worked correctly. Contacted NatureSpy and they got back to me very promptly. Without asking they offered to replace the camera, and in fact offered to send an upgraded 4K unit in place of the faulty unit. That new camera arrived this morning as promised. Outstanding customer service, couldn't be more happy with this business. Highly recommended.

6. februar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

First camera.

Recivied my camera really quickly after it being out of stock.I am very pleased with it it is a good looking camera and well built.I looked at cheaper cameras but i always think buy cheap you buy twice.It was easy to set up and I’m no expert but i found it easy following the instructions.I did a review and buy accident I only left 1star I would like to correct this it is definitely 5 star ⭐️ .From ordering to receiving my camera I can not fault Nature Spy.I will leave another review when I’ve got used to it and I’m sure it’s going to be good.

5. februar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Superb after-sales service

This review has not been encouraged and I am not a frequent reviewer. However I felt compelled to highlight this firm as one of the most helpful and accomodating that I have had the pleasure to purchase goods from.
I unfortunately twice experienced an issue with a major-brand trail camera. They were extremely helpful on both occasions immediately replacing the product, on the second occasion with a higher-spec model.
These firms need encouraging and if you are in the market to buy, you will have real peace of mind from NatureSpy

3. februar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

How I wish all companies were like this

I treated myself to a camera at Christmas and The Nature Spy Shop reviews convinced me to use them. There is a good selection of camera's and I picked one. It arrived quickly and I set it up as per the instructions. Unfortunately it was faulty and failed to work correctly. I emailed customer support and received several replies asking me to check various settings. It soon became apparent that it wasn't user error and I returned the camera. Two days later the money was back in my bank account. Brilliant customer service.

23. januar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Pity 5 stars is maximum....

I stumbled across Naturespy after doing a Google serach to buy my first trail camera. Their website and buying guide seemed honest and straightforward. Their prices were as good or better than anywhere else so I ordered my Browning Edge.
From order to delivery was far faster than I hoped. The tracking info was the best I have seen and any technical questions have been answered at lightening speed. Top marks all round.

21. januar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Replacement for faulty trail camera

Nature Spy customer service has been excellent. The trail camera we purchased from them had a fault with the power supply and not capturing all images. The Nature Spy Technical Team asked me to provide details by email and within a few days I had an email back saying they would replace the camera. The new camera arrived with a new set of batteries. I was very impressed with the prompt service and very positive response.

19. januar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The '100% Excellent' reviews says it all…

The '100% Excellent' reviews says it all. Informative, helpful, swift to reply and speedy delivery. I can't speak for aftersales yet as the product has only just arrived, but I've no reason to belive it won't also be excellent.

It's a shame more British companies aren't able to offer the same level of service as NatureSpy. If they were, life would be a whole lot easier!

6. januar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Top notch customer service

I put the wrong batteries in a camera trap I bought from Nature Spy and fried the internal battery. Sent it back and they replaced saying that they should have made it clearer what batteries needed to go in! I think that's exceptional considering it does have battery recommendations on their website.

1. januar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

First class product and service

Being a complete novice with most things I always look for suppliers who I think can provide the relevant product information as well as a great service, NarureSpy did not disappoint. From the first phone call I felt confident that they knew their products and were keen to help, the online purchase was fast and straightforward and I was very impressed with the updating of the order and the delivery time, the camera arrived within 24 hours less than a week before Christmas. A follow up call was dealt with rapidly and I have no hesitation in recommending this company.

21. desember 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Top notch customer service

I agree with the other reviewers in that NatureSpy's before and after-sales customer service is outstanding. After a few weeks of purchase I decided, for a couple of reasons, that the camera I had chosen was not for me. James was been a big help and answered all my queries promptly and efficiently, and finally organised a refund unquestioningly. Thank you.

15. oktober 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Helpful and knowledgeable customer service

The camera I ordered was out of stock but naturespy kept me updated about the progress of my order. The delivery was delayed so naturespy recommended an alternative. I'm thrilled with the wildlife camera they suggested and very impressed with the customer service I received. 10/10

28. august 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Once again customer service absolutely…

Once again customer service absolutely faultless. I STRONGLY recommend buying your next trail camera from them. Prices are excellent and as I've already said - service is the best.
I've bought 2 Browning RekonForce Edge cameras from them and they work perfectly.

14. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Sound advice

I emailed for some advice and got a very comprehensive response. I am very happy with my purchase (apart from forgetting to turn it off when removing the card and spoiling my batteries)

9. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

excellent customer service

Had a battery issue with my camera trap a few weeks after purchase. James from Naturespy immediately diagnosed the problem, told me the solution and sent me free replacement batteries. Couldn't ask for better service.

5. juli 2020
Anmeldelse skrevet uten oppfordring

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