Fitters rung when on way very polite arrived on time very efficient and did a great job left everything clean and tidy very impressed
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... Vis mer
Selskapet har svart
Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... Vis mer
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I responded by e mail to you previously with full details; basically too many text messages and e mails when one telephone conversation will suffice. Cut out the automation and robots and learn to bec... Vis mer
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Informasjon om virksomheten
Om National Windscreens - York
Skrevet av virksomheten
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktopplysninger
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, Storbritannia
- 01904-295-015
4,4
Enestående
626 anmeldelser
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The staff were very friendly and…
The staff were very friendly and professional and explained what they had to do and what would happen if there was a problem
27. november 2025
Svar fra National Windscreens - York
We appreciate you sharing your feedback! We're happy to hear that you found our staff professional and friendly, and that they clearly explained the process.
Efficient and a good job
Efficient and a good job. Thoughtful extra in transferring necessary stickers from old windscreen to the new one.
24. oktober 2025
Svar fra National Windscreens - York
We're happy to hear that you found our service efficient and well-executed. It's great to know that you appreciated the care taken with the stickers. Thank you for your feedback!
Efficient service
Efficient service. Was told the job would take 90 minutes and an hour and a half later the job was done. Polite and pleasant technician.
19. november 2025
Svar fra National Windscreens - York
We're happy to hear that you found our service efficient and the technician pleasant. Thank you for your positive feedback; we appreciate you taking the time to share your experience.
Windscreen was replaced due to a crack…
Windscreen was replaced due to a crack in it. The man came to my work place, did a thorough and fantastic job. He gave the car an inspection before and after the screen was replaced. cleaned and tidied up everything and asked if there was anything else I needed to know. A very quick and efficient service from a polite and friendly man.
12. november 2025
Svar fra National Windscreens - York
We're happy to hear that the windscreen replacement was completed to your satisfaction. It's great to know the technician was thorough, efficient, and polite while providing a quick service at your workplace. We appreciate your positive feedback!
1st booking cancelled due to "the…
1st booking cancelled due to "the screen arrived damaged" ( having read other reviews this seems to be a common issue, suggesting perhaps it's an excuse for cancelling the job due to lack of staff rather than a broken glass ).
On the day of fitting the guy arrived and refused to work in the large indoor area provided, and also refused to work on the car outside due to the weather ! What an absolute joker !
He then rang his boss and told him that he had refused to do the job as I had been rude and offensive to him, which I had not been ( I suggested to him that he was behaving like a knob for refusing to work in the indoor area I had provided for him ).
Late the same day another fitter arrived and completed the job in the workspace provided with no issues at all.
A farce from start to finish, had it not been for the fact they were appointed by my insurace company I would not have used them, nor would I recommend them.
14. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra National Windscreens - York
We appreciate you bringing this to our attention. We're sorry your initial booking was canceled and that the first fitter refused the job. We'll investigate the reasons for the cancellation and the fitter's behavior. We're glad the second fitter completed the work. Your feedback helps us improve our service.
Svar fra National Windscreens - York
We're glad you felt welcomed and that we were on time. Thank you for your positive feedback; we appreciate it greatly.
Rear view mirror fell off after 2-3…
Rear view mirror fell off after 2-3 weeks following windscreen replacement. National windscreen reattached mirror. Hanging off again now after 2 days. Brilliant!
19. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra National Windscreens - York
We're sorry your rear view mirror detached again after our service. We appreciate your feedback and will investigate how to prevent this from recurring.
Lovely man did a great job job
12. november 2025
Svar fra National Windscreens - York
We're glad you had a great experience with our team member and the work completed. Thank you for your positive feedback!
Great job
Friendly, reliable, very tidy ,great job replacing front windscreen
Very quick amazing
1. november 2025
Svar fra National Windscreens - York
We're happy to hear that you had a great experience with our reliable and tidy service. It's wonderful that the windscreen replacement was quick and amazing. Thank you!
On time efficient and no fuss
7. november 2025
Svar fra National Windscreens - York
We are happy to hear that your experience was efficient and seamless. Thank you for your positive feedback!
Zero stars
Zero stars
Would highly suggest not take your car
Let me drive away knowingly with a faulty windscreen.
Never ever again would I go to this untrustworthy company.
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra National Windscreens - York
We appreciate you sharing your experience. We're concerned to hear about the windscreen issue and that we did not meet your expectations. We'll review this situation.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
dropped off and picked within the time…
dropped off and picked within the time schedule, the disappointing part was the greasy dirty screen fitted both on the inside and outside, it took me 4 attempts to clean the outside before I could remove the suction and grease smears.
29. oktober 2025
Svar fra National Windscreens - York
We appreciate your feedback and are sorry to hear about the screen's condition. We'll review our cleaning process to ensure this doesn't happen again. Thank you for bringing this to our attention.
New Q5 windscreen
Despite the delay in getting the windscreen the work was completed satisfactorily
29. oktober 2025
Svar fra National Windscreens - York
We appreciate your feedback and are glad the work met your expectations despite the delay. We'll review our processes to prevent this in the future.
The vehicle was not calibrated properly…
The vehicle was not calibrated properly and the technician who was supposed to attend the the next day didn't arrive. When someone did come out to it they said they couldn't fix the problem so it had to be taken back. However, the next appointment was cancelled due to a software issue and a further appointment had to be made causing loss of income. Also, the radio now doesn't work properly so will have to buy a new aerial. I was told that it wasn't their responsibility but as it worked when we took it in and now it doesn't we fail to see how it can't be. Generally poor.
1. oktober 2025
Svar fra National Windscreens - York
We regret to learn about the calibration issue, the missed appointment, and the subsequent cancellation. We acknowledge your frustration regarding the income loss and the radio malfunction. We will investigate these issues.
Svar fra National Windscreens - York
We are delighted to receive such positive feedback; we appreciate you taking the time to share your wonderful experience with us.
Svar fra National Windscreens - York
Thank you for your positive feedback!
Very good experience
Very good experience, I booked the appointment to replace the rear windscreen of my car and within 3 days everything was sorted. Reliable service, easy to contact and prompt response from the customer service representative. I recommend it.
Thank you
17. oktober 2025
Svar fra National Windscreens - York
We appreciate you taking the time to leave us a review. We're happy to hear that you had a good experience and that our service was reliable, easy to contact, and prompt. Thank you for your recommendation.
Not good
3 last minute cancellations for various reasons, screen came broken twice allegedly. 4th time lucky, got it done.. collected car, bonnet covered in broken glass and mud, footwells and centre console shards of glass present.
Just unfortunate that's where the insurer told us to go...
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra National Windscreens - York
We appreciate you bringing this to our attention. We're sorry to hear about the multiple cancellations and the condition of your car upon collection. We'll review what happened to prevent similar issues in the future.
The technician arrived on time and was…
The technician arrived on time and was polite and a nice guy.Made a good job in a quick time as well as being tidy.
14. oktober 2025
Svar fra National Windscreens - York
We're happy to hear that the technician was punctual, courteous, and efficient. We appreciate your positive feedback regarding the quick and tidy service you received.
Svar fra National Windscreens - York
We appreciate you sharing your experience with us. We are so glad you found our service friendly and good. Thank you!
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