National Windscreens were able to give me a timely appointment in Newry, explained the process, length of time to allow for replacement to be fitted and the excess cost I was to pay. After checking th... Vis mer
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Beliggenhet
Bytt filialUnit 22, Ashtree Enterprise Park, BT34 1LD Newry, Northern Ireland, GB
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Service was quick and very good, straightto your house, doesn't matter if you have a roof over your car or if it's raining, they come prepared for it all. The staff is very friendly, professional and... Vis mer
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Absolutely brilliant experience! My rear view mirror fell off & I was told by my car manufacturer I needed a new windscreen. Called these guys & they had my car back to the way it was, not a problem,... Vis mer
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Very straight forward,booked an appointment online to attend the Newry branch for 2 days later then got a phonecall to say they could come to my house the next morning to replace it which suited bette... Vis mer
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Informasjon om virksomheten
Om National Windscreens - Newry
Skrevet av virksomheten
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktopplysninger
Unit 22, Ashtree Enterprise Park, BT34 1LD, Newry, Northern Ireland, Storbritannia
- 028-7100-1051
4,8
Enestående
174 anmeldelser
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Svar fra National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very efficient service and employee who…
Very efficient service and employee who came to fix windscreen was so friendly and knowledeable
28. september 2026
Svar fra National Windscreens - Newry
We're so pleased to hear that your windscreen replacement was handled with such efficiency and that our technician was friendly and knowledgeable throughout the process. Thank you for taking the time to share your wonderful feedback with us!
Svar fra National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Timely response and good service
Timely response and good service , very helpful staff.
5. september 2026
Svar fra National Windscreens - Newry
We are so pleased to hear that you experienced a timely response and good service, and that our staff were very helpful. Thank you for your wonderful feedback!
Efficient quick service
27. august 2026
Svar fra National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent customer care and support …
From the first point of contact National Windscreens were very professional, efficient and helpful in booking my car in to get fixed. On the day my car was left in, the service was excellent and on time. Highly recommended for windscreen replacement.
19. august 2026
Svar fra National Windscreens - Newry
We're delighted to hear that from your first point of contact, our team was professional, efficient, and helpful with your booking. It's wonderful that the service on the day was excellent and on time.
Quick, reliable and friendly staff
Service was quick and very good, straightto your house, doesn't matter if you have a roof over your car or if it's raining, they come prepared for it all. The staff is very friendly, professional and very respectful with the property. I would definitely use National Windscreens in the future.
4. april 2026
Svar fra National Windscreens - Newry
We appreciate you sharing your positive feedback. We're happy to hear that our service was quick and convenient, and that our staff were friendly, professional, and respectful. It's great to know you'd use us again!
First class service from the minute…
First class service from the minute they answered the phone , the girl was helpful and friendly and the lads at the workshop rang me arranged the time took the payment over the phone no messaging and rang 15 mins b4 arriving , it was a brillant service very professional i have to say !
18. august 2026
Svar fra National Windscreens - Newry
We appreciate your positive feedback! We're delighted to hear that you experienced first-class service from your initial call. It's wonderful that our team was helpful and friendly, and that the process was so professional and brilliant for you.
Seen and completed quickly
They fitted us in quickly and completed the job in less time than quoted. It was done to a good standard and the process was easy and hassle-free.
16. juni 2026
Svar fra National Windscreens - Newry
We're so pleased to hear that we were able to fit you in quickly and complete the job in less time than quoted. It's wonderful to know that the work was done to a good standard and the process was easy and hassle-free!
It was a quick replacement
4. august 2026
Svar fra National Windscreens - Newry
We're happy to hear about your quick replacement experience. We appreciate your positive feedback.
Svar fra National Windscreens - Newry
We're so pleased to hear that you found our service friendly, fast, and helpful, and that you had a great experience. Thank you for your wonderful feedback!
Svar fra National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Svar fra National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Svar fra National Windscreens - Newry
We are so pleased to hear that you found our service to be fast, professional, and that we did a job well done. We truly appreciate your positive feedback!
Service
Customer service was excellent while waiting they made sure that the customer was well looked after
15. juli 2026
Svar fra National Windscreens - Newry
We're so pleased to hear that you found our customer service excellent and that our team ensured you were well looked after. Thank you for your kind feedback!
The whole process was efficient and…
The whole process was efficient and informative. Text and e mail prior to appointment left no room for confusion, and the staff at point of fitting were friendly and helpful. First class service.
6. juli 2026
Svar fra National Windscreens - Newry
We appreciate your positive feedback! We're so pleased to hear that our communication prior to your appointment was clear and that our staff were friendly and helpful. Thank you for recognizing our first-class service!
Great service
Great service. I was booked for a base appointment, the manager was very helpful and explained things well. I was offered a cup of tea which I though was a nice touch. Job was completed very quickly by a great fitter called Darren. Great service.
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra National Windscreens - Newry
We appreciate your positive feedback. We're delighted to hear that our manager was helpful and explained things well. We're also glad you enjoyed the cup of tea and that our fitter completed the job quickly.
Excellent work done with No mess to…
Excellent work done with No mess to clear up and excellent customer service.
25. juni 2026
Svar fra National Windscreens - Newry
We're so pleased you experienced excellent work and customer service, and that there was no mess left behind. Thank you for your positive feedback!
Mistakes and inconvenience
My car almost failed psv the next day thanks to your company not fitting the windscreen washer pipe back onto the nozzles on scuttle panel.
I had to pay someone to take car to get windscreen as not only do you not do call outs, you also don't take weekend or evening bookings.
And I was asked did I want 9am or 12pm drop off which you changed to 2pm less than 48hr before appointment.
4. juni 2026
Svar fra National Windscreens - Newry
We are very sorry to hear about your experience. We are concerned about the washer pipe issue and the inconvenience with your appointment time and booking options. We will review this to improve our service.
Windowscreen replacement
The Efficiency for the work carried out on window replacement was very satisfying. Communication was clear. I dropped my car down at time allocated. They gave me a guide when it would be ready at and they contacted me to confirm when done.
1. juni 2026
Svar fra National Windscreens - Newry
We appreciate you sharing your experience. We're happy to hear the window replacement was efficient and communication was clear. It's great to know the process was convenient for you.
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