mytyres.co.uk Anmeldelser 16 328

If I could give zero stars I would. Paid for 4 tyres fully fitted but when I arrived at the tyre fitter I was advised that they did not have a contract with mytyres so I would have to pay fitting. They commented that I was not the first to be caught out. They also mentioned that they did have a contract with blackcircles for fitting. When I tried to contact mytyres I couldn’t speak to anyone bar a chatbot who kept telling me that a human agent would be with me “within 5 minutes”. That never happened. I waited 30 minutes on each chat only to have to give up. WhatsApp was the same. If you call the AI operator tells you there isn’t anyone available. Useless.

I ordered 2 tyres which were in stock and paid for them. no communication after one week at all. so I chased up on the most dreadful AI bot. was told order cancelled as out of stock. Cannot speak to a human at all to complain. I have now lost the sale of my caravan because of the very poor service. I have ordered in the past and got great advice from humans but now its gone auto AI its not for me. Will never use MyTyres again.

I ordered 4 track tyres on Friday 10th April, they were delivered on Monday 20th. All correct and new stock. I knew the delivery time would be quite a while. They were delivered by DPD, their app listed the details in English, all the info was correct and delivery was on the day they said. The price was £66 vs £85 ea. I know many have had bad experiences, maybe it's luck but mine was good...

One size was out of stock but couldn't tell me when would be in if I didn't order. gave me a delivery date Cancelled my order twice and told me I could not amend it. Delivered 2 tyres, still waiting on other 2 tyres.
ordered a month before MOT, Car will now be off road as a result. Unable to speak to a human just AI and Bot in Chat. Can't email as emails from their noreply email.Would appreciate a call and a concrete delivery date at least.

Advertised as delivery in 2- 4 working days but that kept being put back due to supply issue but they continued to offer them for sale with the same timescale. They did eventually arrive after several weeks but even then were just left on the roadside outside the wrong house, and could so easily have been stolen. i won't use them again.

If you want to lose your sanity order from this lot -
Their AI chat bot is useless
Their delivery tracker is in German
They took almost one month to deliver my tyres but their poor communication means you have no idea if you will ever receive them.

Great price & Tyres arrived in 8 days.

Their website misrepresents delivery times. The delivery time from point of order to having my tyres was 18days. Website implies speedy service. Tyres spent a week in customs. If you need tyres quickly buy from elsewhere. If you need tyres to hold and time isnt of the essence its a fairly priced service

Sent me ac damaged tyre ripped side wall was suppose to be a brand new Michelin PS4S, looked like it had previously been fitted.
Èmailed them over 1 week ago asking for refund and for them to collect, non communicative, going to have to claim £250 back with my credit card company
BEWARE DO NOT BUY FROM THEM!!!!

I ordered 4 new tyres on 5th April, promised for 15th April, now told not until 22nd or 23rd April. Had a rubbish conversation with a robot, found a human who was just as bad but did apologise. Will cancel order if not received in time as they are needed. So avoid Mytyres in future, the price is not right, their delivery system is broken

I ordered tyres on the 9th of April and they are arriving on the 27th April. I went onto the help line and they said it was because I ordered them at the end of the week. Thursday is not the end of the week! No apology offered in any way or shape, just excuses. Roland, from the help line, was completely dismissive about any complaint I had, verging on extremely rude!
I was told 5-8 working days and it will be 13. So a bad company, who refused to take responsibility for its delay, gave a rude after sales service with no sense of value for being a client.
It wasn’t even the cheapest! Look around before using and I recommend that you avoid them if you can.
I hope they all get lots of punctures from pot holes. They deserve them!

I ordered tyres on the 22nd of Feb, cancelled the order as it was over a week from purchasing and heard nothing from them not even a single email.
It’s the 16th of April and I still haven’t received a refund. Avoid this company

Rubbish. Ordered tyres from them before, they started cracking when less than a year old. They wanted me to mess around returning them. I've ordered some more if a different brand this time because they were the cheapest company. It says the tyres were in stock. I ordered a couple of days ago. Only now they are emailing me to say they are being dispatched and it says likely delivery in 13 days!!! It says most deliveries are in 5 working days. Useless company, not even in the UK even though their website is co.uk!! Total scam!!!!

Absolutely useless, said tyres have been delivered by dpd , not delivered here , you can’t speak to a person , dpd are worse than useless as well
Keep well clear of this firm

Poor. Only one tyre has arrived so far. The other one seems to be stuck at customs. Their AI contact us phone is the worst I’ve had to deal with - didn’t get a single request right

This company is a shambles.
I ordered a motorcycle tyre on the 31st March, on the 8th April I recieved an email with shipping status and dpd tracking number that doesn't exist..on the email it did say tyre would be delivered on the 9th April..13th April still no tyre or communication from mytyres...
This is when I decided to try and cancel my order....I went onto website and used the contact us link which is a message service....basically a bot it asked me my order number....long story short cominication stops.. I also tried the what's app link again and same thing no communication with a real person and communication stops....I also tried the phone number....all I got was an answer stating your number 1 in the queue....after 35min of this I hung up....I have now ordered a new tyre from demon tweaks. Which I have a working tracking number and being delivered in 2 days...yes it was £20 more but definitely worth it.....I will be claiming back on my credit card too...
Honestly avoid this company.....
Update...15.4.2026
So I recieved this email from mytyres today 15.04.2026
Your order has been received on Mar 30, 2026.
We have sent your order to our warehouse on Mar 30, 2026.
The order was ready for shipping on Mar 31, 2026.
The parcel service picked up your parcel on Apr 1, 2026.
No further tracking data is available for your parcel.
We estimate the delivery of your parcel on Apr 9, 2026
Absolute joke....

I give 1 star because I can't give 0. I had a very negative experience with MyTires. I ordered two tires, but they sent me an invoice for one, even though they charged me for two. I contacted them by email since that was the only option, but received no reply. Then, on Saturday, a courier delivered one tire and one invoice. I asked about the second tire, messaged them again—no response. I called them, no answer. Today, a week later—Tuesday—I finally got through. I spoke to an AI, since no one else was available. The AI confirmed two tires were ordered and charged, but then said everything was fine—one tire arrived, and the payment was correct, despite being charged for two. I reached out again via WhatsApp, explained the issue, and the person told me he couldn’t see the problem. He said they only charged £64 for one tire. I sent him my PayPal confirmation with the transaction number, but he claimed it was false, saying they only took £64—no more. They refuse to refund or send the second tire. So, I warn you all—if anyone from MyTires is listening, I have full evidence of what happened, and I urge them to contact me now. I will not be dealing with this company any longer. This is not the first time. Once, they lost a tire entirely, and another time, they delivered it far too late—I waited two weeks when I needed them urgently. I do not recommend them at all—if you need tires, buy them anywhere else. This company has truly gone downhill. I absolutely do not recommend them—100% avoid!

AVOID, AVOID, AVOID!

Feel like a complete lemon; wish I’d read the reviews on Trust Pilot before I placed my order.

The reviews here sum up everything I have experienced, from the original order placement 6 weeks ago to cancellation of the original order on the day it was originally due for delivery back in March, and the raising of a second order without explanation. I eventually did receive a response to my online complaint and was told that the 4 tyres would arrive ‘very soon’. Two days later I received confirmation of the order tracking via DPD with an estimated delivery of 14th April. 14th April is here and I have received no updates from DPD so contacted their customer helpline where I entered the parcel number provided on MyTyres invoice; but DPD said that they hadn’t received the order and that I should contact MyTyres again. (Very suspicious)

Like other reviewers here I too used MyTyres about 4 years ago and the experience was brilliant, but today’s operation is shambolic and the company is knowingly accepting payment for goods that they know cannot be delivered. Will now contact the credit card company to dispute the purchase as I suspect, that based on similar reviews, this is a scam.

Poor do not use....been waiting weeks and still no tyre..trackingnumberslow don'texist according to courier company....U CANT GET ANY REPLYS ...AI SENT U AROUND IN CIRCLES.. I wont be using them again

Totally rubbish company. I have ordered tyre. It says 3-4 working days delivery. But after 2 days i receive email that delivery date will be after 10 days. That's a big joke. Never go on this shop again. And not recommend to anyone. No chance to speak with someone in customer service. Company is scammers.