TickTalk Anmeldelser 

New watch is great. Thank you

Exactly what we needed and came in a hurry. Thank you.

Customer service was very helpful and got us the parts we needed to get my daughter’s watch working again.

Stop sending me the emails to rate you. Here is 5 stars.

Had a watch for our child for 3 yrs. Had to replace it twice due to failures. Half of the time the gps said they were somewhere they were not causing unneeded panic on my end. Most of the time the watch wouldn’t accept phone calls or would go offline randomly leaving me no way to know where they were. Now I’ve been trying to cancel the service for 2 weeks because the watch is broken. I’ve heard from 3 people with the same useless prompts. They act like they’re fixing it for me, ask a few questions and then ghost me. I’m about to just file a complaint with my credit card company. Stay away from this company. Worst customer service ever.

I love having this watch on my daughter, it makes me feel much more relieved that I can contact her anytime. It works great, although it kind of drains the battery fast if you do a lot of video calls.

Fast shipping

Our first watch didn't work correctly, so a new watch was sent out right away after a quick call to support. Our child loves the watch!

I like the tracking features and the ability to be connected with my child. The parent app could have more functionality.

Great product, easy ordering. The customer service team caught a mistake I had made in ordering the incorrect screen protectors and made the change to the correct ones.

I rarely leave negative reviews, but my experience with TickTalk has been incredibly frustrating and unethical.

I purchased a TickTalk watch because my child's safety is important to me. Unfortunately, the watch unexpectedly stopped working and became completely unusable through no fault of our own.

Even before it completely failed, the watch was unreliable. We experienced ongoing issues with calls going through, the GPS was a joke, and for a product that's supposed to help parents stay connected with their children, reliability should never be a question.

After the watch failed, I believed I had canceled the service through the TickTalk app since there was no longer a functioning device to use. Months later, I discovered I had continued to be billed for six additional months of wireless service on a watch that no longer worked.

When I contacted customer service, I expected a fair and reasonable solution. Instead, my experience with the **customer service office manager** was incredibly frustrating. I was hung up on twice while trying to resolve the issue professionally, refused a refund, and denied the opportunity to speak with or even obtain the name of a supervisor so I could escalate my complaint.

After reading other customer reviews, I noticed that some people described experiences similar to mine, including concerns about customer service and being hung up on by the same office manager. At the same time, there are many positive reviews, which some may argue are from Tick Talk employees.

What troubles me most is not that the watch failed....electronics can fail. It's how the office manager at TickTalk handled the situation afterward. In my experience, there was a lack of accountability, compassion, and any genuine effort to make things right.

As a result of this experience, our family has decided to move on from TickTalk entirely. We are now spending our money on an Apple Watch, and I only wish we had made that decision sooner.

If you're considering TickTalk, I encourage you to carefully review the warranty, billing practices, cancellation process, and customer service policies before purchasing. A company that sells products designed to help keep children safe should stand behind its products and treat families with fairness, professionalism, and respect. Unfortunately, that was not my experience.

Very happy with this process and prior process with TickTalk. I have now had both a charging cable and wristband replaced for free with the one-year standard warranty. Process for replacements was simple and efficient. Thank you.

Great experience

Worst customer service. I am just trying to cancel a plan, and they keep hanging up on me. Very impatient group of people.

TickTalk was extremely responsive and had great customer service!

TickTalk support (Jorge and even their AI chat) were very prompt and helpful in resolving my daughter’s watch issue. All communication was quick and detailed. The service we received in getting her watch replaced was top notch and above any expectations we had. This watch is a necessity for her and a lifeline, so I’m very happy that this company exists. Thank you!

switching over the information and data as well as the cellular service was difficult.