I thought my PlantIn subscription included an annual credit card charge. I sent an email asking for no future charges. I received a thorough explanation that my card was charged only at time of the s... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I am truly impressed at your response times. It was later in the day on Friday and I did not expect any response until at least Monday. Your team responded immediately each time I replied with need fo... Vis mer
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j'ai interrompu mon abonnement depuis mars 2026, l'abonnement est bien confirmé comme inactif sur mon téléphone. Non seulement je continue à être prélevée tous les mois, mais je le suis 2 fois par mo... Vis mer
The customer service is superb. I needed help canceling my service due to financial issues, and they were very friendly, kind, and supportive. PlantIn also saved the life of my little Norfolk Pine... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Caring for plants doesn’t have to be complicated—that’s why we created PlantIn. It’s more than just an app; it’s your go-to helper for keeping plants happy and healthy. Whether you’re a beginner or a seasoned plant parent, PlantIn has tools to make plant care simple and fun. You can identify plants instantly, set up custom care schedules, and even get expert advice when your plants need a little extra love. We’re here to make your plant journey stress-free. Visit myplantin.com or download the app to explore everything PlantIn has to offer. Need help with watering? Want to know why your leaves are turning yellow? We’ve got you covered with easy-to-follow tips and advice. We also love hearing from you—every PlantIn app review helps us grow. Got suggestions or even complaints? Don’t hold back! Your reviews and ideas help us make PlantIn better for everyone. At PlantIn, our goal is simple: to help your plants thrive while making plant care easy and enjoyable for you. Download the app today and discover how fun and stress-free growing happy, healthy plants can be! 🌱
Kontaktopplysninger
Florinis 7, Greg Tower, 1065, Nicosia, Kypros
- trust@myplantin.com
- myplantin.com
4,3
Enestående
488 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Soddisfatta del servizio cliente di Plantin
Soddisfatta del servizio cliente di Plantin perché c'è stato un piccolo fraintendimento che mi è stato risolto con professionalità e disponibilità.
Grazie di tutto
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your kind words, Maria!
We’re delighted to hear that you were satisfied with PlantIn’s customer service and that the misunderstanding was resolved with professionalism and helpfulness. Making sure our users feel supported and have a smooth experience is always our priority.
We truly appreciate your feedback and your trust in PlantIn.
PlantIn Team 🌿
Thank you for clarifying and refunding…
Thank you for clarifying and refunding the charges which I did not understand. Thank you for your quick cooperation. Bless you.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your kind words, Mary!
We’re delighted to hear that we were able to clarify the charges and assist you with the refund quickly. Providing clear communication and supportive service is always our priority, and it’s wonderful to know you had a positive experience.
We truly appreciate your feedback and your trust in PlantIn.
PlantIn Team 🌿
E' una truffa
E' una truffa. Non ho sottoscritto alcun abbonamento neppure per un periodo di prova invece mi hanno addebitato 42,69 €. Contattato il supporto clienti per il rimborso pretendono la sottoscrizione di un altro contratto del valore iniziale di 5€ che comporterà il costo di 40€ al mese fino alla risoluzione e cancellazione del contratto.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you for leaving the review, Enza!
We’re sorry to hear about your experience and understand how concerning unexpected charges can be. This is certainly not the experience we want for our users. If something went wrong or wasn’t clear, we would truly appreciate the opportunity to review your case and clarify what may have happened.
Our support team is here to help and can take a closer look at your account and billing details to work toward a fair resolution.
Please feel free to contact us directly at trust@myplantin.com
so we can assist you further. We’re committed to addressing concerns transparently and resolving issues as quickly as possible.
PlantIn Team 🌱
I would prefer to have my money…
I would prefer to have my money returned however I do understand their stance. In response to my query I found them to be empathetic, kind and understanding. They approached me with courtesy and professionalism. Than you.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
We truly appreciate your grace and kind words, Debbie.
While we understand the disappointment regarding the refund, we are so glad our team’s empathy, kindness, and professionalism made the process easier for you.
Thank you for recognizing our efforts to handle your query with the courtesy you deserve.
Kind regards,
PlantIn Team 🌿
I appreciate the support and flexibility
I appreciate the support and flexibility to cancel the subscription as requested
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your kind words, Janet!
We’re delighted to hear that you appreciated the support and flexibility in handling your subscription cancellation. Making sure our users feel supported and have a smooth experience is always our priority.
We truly appreciate your feedback and your trust in PlantIn.
PlantIn Team 🌿
Great customer service!
I had a subscription issue which was handled very quickly with one of their service reps. No hassle, and the issue was resolved! Great customer service!
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your kind words, Claudette!
We’re delighted to hear that your subscription issue was handled quickly and without any hassle. Providing smooth, efficient support is always our priority, and it’s wonderful to know you had such a positive experience with our team.
We truly appreciate your feedback and your trust in PlantIn.
PlantIn Team 🌿
Very kind lady helping me with a…
Very kind lady helping me with a problem - thank you
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thanks for sharing your kind feedback, Lorri!
We’re so happy to hear that you had a positive experience and that our team member was able to help you with your problem. Providing friendly and supportive assistance is something we truly care about, and it’s wonderful to know that came through.
Thank you for taking the time to share your experience – it really means a lot to us.
PlantIn Team 🌱
Io continua ad avere spese per la…
Io continua ad avere spese per la vostra app ...non riesco a disdire abbonamento...voglio spiegazione e rimborso. ..
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Dear Claudia, reading about charges hurts our hearts 💔🌱
We messed up with the subscription, and we own that. Would you be open to connecting at trust@myplantin.com? We'd love to understand more and make things right for you. Your experience matters to us!
Sincerely sorry,
PlantIn Team 🌿
Easy refund
I had a question about how I was being billed and they helped me with that so fast and it was so painless and very much appreciated. my issue was resolved in less than 10 minutes.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thanks for sharing your positive feedback, Leslie.
We're so glad to hear that your billing question was resolved quickly and smoothly. Our team strives to make support as easy and efficient as possible, and it’s wonderful to know you had a positive experience.
Thank you for sharing your feedback - it really means a lot to us.
PlantIn Team 🌱
No frustrating run around
The matter was handled very quickly and the agent was very helpful in resolving my issues.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you for your kind words, Cynthia. 🌿
We're thrilled to hear that our team could assist you quickly and effectively. Your feedback means a lot and motivates us to keep providing helpful support.
PlantIn Team🪴
Thanks for help me
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your kind words, Taras!
We’re really glad our team could help you and make things easier. Your satisfaction is always our priority, and it means a lot to know we could support you.
We truly appreciate your trust in PlantIn.
PlantIn Team 🌿
Kein Abo, wird trotzdem Geld eingezogen
Ich habe Ende Januar grad einmal ne Pflanze gescannt, und 6,99 € bezahlt; nicht dass ich wüsste, dass ich ein Abo abgeschlossen habe; seit Februar werden 25,99 € alle paar Wochen abgebucht. Hab auch schon 2 mal ne Nachricht geschrieben, wegen stornieren o.ä. in der App zeigts kein Abo an. Es passiert nichts. Weiß net was ich noch machen soll. Nutze es gar nicht mehr.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Dear Ariane,
Thank you for bringing the issue to our attention. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied.
We are sorry to hear that our Customer Support Team did not meet your expectations with the cancellation, but we want to improve. Please contact us again at trust@myplantin.com, so we can rectify.
Thank you for your patience, and we truly appreciate you bringing this to our attention.
PlantIn Team 🌱
Trustworthy app.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your kind words, Otis!
We’re delighted to hear that you find our app trustworthy. Building your confidence and providing a reliable experience is always our priority.
We truly appreciate your support and trust in PlantIn.
PlantIn Team 🌿
The professionalism that I was given.
What made my experience great? Well the simple fac is that all's I had to do, was reach out and explain why I needed my money back from you guys, and the lady reached right back out to me, and refunded my money. Without any hassles or hogwash. She was very professional and that's what made my experience great.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your kind words!
We’re delighted to hear that your experience with our team was smooth and professional. It’s great to know that your request was handled quickly and without any hassle—that’s exactly the level of service we strive to provide.
We truly appreciate your feedback and your trust in PlantIn.
PlantIn Team 🌿
Customer care was great i got a…
Customer care was great i got a response fast
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your kind words, Naschana!
We’re delighted to hear that our customer care team was able to respond quickly and assist you. Providing timely support and making sure our users feel heard is always our priority.
We truly appreciate your feedback and your trust in PlantIn.
PlantIn Team 🌿
Customer Service #1
I really only needed the app to help me with one of two plants which it did, very well. I had a problem with being charged for extra months after I had cancelled, however a quick email to their Customer Service and everything was cleared up very quickly. Thank you for your service and if I ever get more plants I will use your app again.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your thoughtful review, Sharon!
We’re really glad to hear that the app was able to help you with your plant and that our customer service team could quickly resolve the billing issue for you. Providing helpful support and making things right when needed is very important to us.
We truly appreciate your understanding and your kind words. And of course, if you ever welcome more plants into your home, we’ll be happy to help you care for them!
PlantIn Team 🌿
I noticed unauthorized charges and a…
I noticed unauthorized charges and a subscription. I was truly expecting having to dispute this even further however Tiffany's email not only showed empathy and understanding, it was informative of the situation and provided excellent customer service and resolved my situation. I am satisfied with the outcome.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your kind words, Lisa!
We’re thrilled to hear that Tiffany could assist you and resolve the situation smoothly. Your satisfaction is our priority, and it’s great to know our team could provide both clarity and support.
We truly appreciate your patience and trust in PlantIn.
PlantIn Team 🌿
After my last review
After my last review, someone reviewed my correspondence and canceled "my order".
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you for your feedback, Billie.🪴
We’re glad that your issue was reviewed and your order was canceled as requested. Our team strives to ensure every request is handled carefully, and we appreciate you taking the time to share your experience.
We’re here anytime you need us!
PlantIn Team 🌿
Very Responsive Customer Service
I sent a message to customer service, not really expecting to get a response, as happens with most online services. I not only got a very timely response, but an offer to resolve the problem right away.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for sharing this, Christene! 🌱
We’re really glad our team could respond quickly and offer a solution right away. It means a lot to us to exceed expectations and make sure our users feel supported. Your kind words truly motivate our team to keep providing helpful and responsive service.
Happy growing!
Plantin Team🌿
Great service when needed.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PlantIn app
Thank you so much for your kind feedback, Angie! 🌱
We’re really glad to hear that our support was there for you when you needed it. Providing helpful and reliable service is always our goal.
Wishing you all the best!
PlantIn Team 🌿
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.