My Pet Farewell - Pet Euthanasia & Cremation Anmeldelser 

122
TrustScore 4.5 av 5

4,7

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Se hva andre synes

Vurdert til 4 av 5 stjerner

Very easy to use website and get a quote and make payment. Used WhatsApp service to stay in contact. But what blew me away was the kindness, compassion and empathy of the gentleman who collected my pe... Vis mer

Vurdert til 5 av 5 stjerner

We are so grateful to my pet farewell - they came within the hour late in the evening, and made a traumatic situation for us so much easier to handle. They treated our cat with respect and allowed us... Vis mer

Vurdert til 5 av 5 stjerner

From Lucy on the phone to the brilliant guys who collected my darling Basil and brought him home, I have nothing but respect and gratitude for the care they took of me and my precious dog. Would rec... Vis mer

Vurdert til 5 av 5 stjerner

I didn't really know what to expect, never having gone through this difficult experience before. The service was excellent, and my cat was treated with the greatest respect and sensitivity. So was I.... Vis mer

Informasjon om virksomheten

  1. Dyregravsted
  2. Begravelsesbyrå for kjæledyr

Skrevet av virksomheten

At My Pet Farewell, we provide compassionate and professional pet cremation services in London and the surrounding areas. We understand that pets are not just companions – they are family. When the time comes to say goodbye, we are here to offer a caring, dignified, and respectful farewell for your beloved pet. Our team specialises in individual pet cremation, ensuring that every pet is treated with the utmost respect and that families receive only their companion’s ashes. This personal approach gives pet owners complete peace of mind, knowing their pet’s memory is honoured with care and dignity. Available 24 hours a day, 7 days a week, we provide fast and sensitive collection from your home or veterinary practice. We know that losing a pet can be overwhelming, so our goal is to make the process as smooth and supportive as possible. Families can choose from a selection of scatter tubes, urns, and keepsakes, providing a meaningful way to remember their cherished companion. Whether you are looking for a simple option or something more personal, we ensure every detail reflects the love and bond you shared. At My Pet Farewell, our mission is to help families through one of life’s most difficult moments by offering a service built on compassion, trust, and professionalism. We are proud to be a trusted choice for pet cremation in London, supporting families with dignity and respect when they need it most. Because every pet deserves a heartfelt farewell – and every family deserves peace of mind.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

122 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 75 % av de negative anmeldelsene sine

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4,7

Alle anmeldelser

(122)

108 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

A Stellar Service

Thank you for the empathy, kindness and care shown to me and my little cat Perdita, who was put to sleep on Saturday 2nd May.
At every point you provided me with the support to make her final hours and her passing as restful a gentle as possible. The Vet was amazing with her and stayed with me until the gentleman who came to collect her arrived. He was also so lovely with me and Perdita. The moses basket used to carry her and how gently she was handled after her passing was simply outstanding. You made organising the arrangements so much easier to deal with and knowing someone was on call there if needed put my mind at rest.
I can not thank you all enough.
My kindest regards and everlasting thanks.

2. mai 2026
Vurdert til 5 av 5 stjerner

Incredibly heartfelt experience - thank you

Everyone from start to finish was lovely, compassionate and amazing. Our beloved cavalier Lenny had been suffering with MVD for a few years and the moment came when it was time for him to ascend. We chose home euthanasia. Everyone we talked to wanted to know about him, so it wasn't like some business transaction - it was all done in a very heartfelt manner. The vet who came to visit, Vinny, was absolutely incredible, asked about his age, what happened and gave us plenty of time to get ready. He passed on our bed incredibly peacefully, with me and my husband holding him. We chose to keep him with us overnight. The next day we had a lovely man turn up at our home, placed him carefully in a nice basket lined with soft undersheet of some kind. We are still waiting on our Lenny's ashes to come home, but I have no doubt that this will be handled well too. Communication from start to end, I cannot express our gratitude for how everyone handled a very tough time for us.

1. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The team made the whole experience from…

The team made the whole experience from start to finish really easy and I know they took great care of my pet. The ashes were hand delivered back to me in a lovely box with a touching card also. My pet was collected within 2-3 hours and the communication through out the whole process was amazing.

19. april 2026
Vurdert til 5 av 5 stjerner

My beautiful boy left me recently

My beautiful boy left me recently. Leaving me heartbroken. After 15 long years of unconditional love. Its one my toughest time in my life. And my pet farewell, took care of everything from the first contact to the last. With great dignity and respect. Giving my dog the honour that he deserved on his passing

5. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very kind and efficient

Very kind and efficient.
The man on the phone was very polite and tended to all that I requested for my dear old dog.
Much cheaper than your local vet, delivered with a nice box.
No hassle.
Would definitely recommend you to all.
Thank you 😊

2. april 2026
Vurdert til 3 av 5 stjerner

Picked up promptly but the return of…

Picked up promptly but the return of the ashes took nearly a month,the return box was nice but the wait and lack of follow up to inform us resulting in us calling for an eta isnt great at a hard time.

8. april 2026
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Svar fra My Pet Farewell - Pet Euthanasia & Cremation

Hi Simon,

Thank you for your feedback, and I’m truly sorry for the delay and the experience you’ve described.

You’re absolutely right to expect clearer communication during such an important time. While we did attempt to reach out on the 6th and 7th working day using the contact number we had to arrange the return, we recognise that this wasn’t enough. We should have made further efforts, including proceeding with delivery, rather than waiting to make contact.

I appreciate your kind words about the presentation, but I fully understand that this does not make up for the wait and lack of updates. This is something we are actively improving to ensure families are kept informed at every stage without needing to chase.

Thank you again for bringing this to our attention. We will take this on board and do better.

Kind regards,
My Pet Farewell Team

Vurdert til 5 av 5 stjerner

Thank you My Pet Farewell.

Many thanks for your courteous, kind service when my cat passed away. My Pet Farewell acted promptly when I called & were very kind. The gentleman who arrived at my home was respectful & gentle when handling my lovely cat.
Her ashes arrived in a beautiful container. My son & I are very grateful to My Pet Farewell.

31. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra My Pet Farewell - Pet Euthanasia & Cremation

Hi Genny,

Thank you so much for your kind words, they truly mean a lot to us.

We’re so sorry for your loss, and we’re grateful you trusted us to take care of Misha during such a difficult time. It’s really important to us that every part of the process is handled with care, respect and compassion, so I’m pleased to hear our team made you feel supported.

I will make sure your kind comments are passed on to the gentleman who attended, it will mean a great deal to him.

Thank you again to you and your son for your trust in us.

Kind regards,
Lucy / MPF

Vurdert til 5 av 5 stjerner

Very professional from start to finish

Very professional from start to finish. Kept me informed at every stage and the contact felt personal. Would definitely recommend and will use again in the future.

15. februar 2026
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Svar fra My Pet Farewell - Pet Euthanasia & Cremation

Hi Lyndsey,

Thank you for your kind words, we really appreciate you taking the time to share your experience.

We’re so pleased to hear that you felt supported and kept informed throughout. Providing a professional and personal service at every stage is something we care deeply about, so it means a lot to know this came through.

Thank you again for your trust and recommendation.

Kind regards,
My Pet Farewell Team

Vurdert til 5 av 5 stjerner

Respectful service

The person that collect our dog was very respectful. I read a comment about not receiving a call when they are on their way, and I didn't but I was told a time and the person arrived at that time, so being called was not a problem. I received a call about my pet coming back to me, and I didn't realise it was through the post, but it was a secure overnight delivery, or £30 extra for your pet to be hand delivered back. The company was organised well and respectful. It was the first time I had to do this and they made the process easier. Thank you.

31. mars 2026
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Svar fra My Pet Farewell - Pet Euthanasia & Cremation

Hi Mrs B,

Thank you so much for your kind words, it really means a lot to us.

We are glad we could support you during such a difficult time and that everything went smoothly. We always aim to be respectful, punctual, and clear throughout the process, so it is reassuring to hear that this came across.

We also appreciate your understanding regarding the communication and return options. We try to give families flexibility while ensuring everything is handled securely and with care.

Thank you again for trusting us with Toby and for taking the time to share your experience.

Kind regards,
Naila

Vurdert til 5 av 5 stjerner

Everyone I dealt with was kind and…

Everyone I dealt with was kind and understanding. Our beloved dog was treated with respect when collected and returned in secure and tasteful packaging. The firm made a very difficult situation as easy as possible. I should also mention that the cost was reasonable and although I did not have the money immediately available they were very kind and allowed me time to pay whilst still taking my pet away. I would recommend the firm to anyone who wants their pet to be treated with respect.

20. mars 2026
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Svar fra My Pet Farewell - Pet Euthanasia & Cremation

Dear Amanda,

Thank you for your kind words, we really appreciate you taking the time to share this.

We’re so glad to hear that everyone you dealt with made things a little easier during such a difficult time. It’s especially important to us that your dog was treated with care and respect throughout, so it means a lot to hear that came across.

I’m also really pleased we were able to support you with the payment side when you needed it, that’s exactly what we’re here for. Thank you again for your trust and for your recommendation, it truly means a lot to the whole team.

Kind regards,

Naila
My Pet Farewell

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