⚠️ WARNING – My Fox Bag / Shop App More than ONE MONTH after ordering, my Fjallraven Lada Sweater Dark Navy has still not arrived in Quito, Ecuador. They shipped it and now refuse any responsibil... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... Vis mer
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I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... Vis mer
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- Bought the bags on the 19th August. - Reached my mailbox in Singapore on the 31th August - Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price i... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.
Kontaktopplysninger
J & S House, CW9 7LU, Northwich, Storbritannia
- 01606359100
- info@myfoxbag.com
- myfoxbag.com
4,2
Bra
369 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great customer service
Had an issue regarding an exchange and customer service were excellent sorting this out for me. Purchased 2 bags from this shop over the past few years and they have held up exceptionally well.
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra My Fox Bag
Thank you very much for your kind feedback! We're pleased to hear that our customer service met your expectations and that your bags have held up so well. We truly appreciate your continued support - My Fox Bag
I have not yet received this item.
18. juli 2025
Svar fra My Fox Bag
Hello Lisa,
Thank you for your review. We're sorry to hear about the issue you’ve experienced. According to the tracking information, your item was delivered to your PO box on 12th August.
If you need any further assistance with your package, please contact our customer service team at info@myfoxbag.com
We apologise for any inconvenience this may have caused. - My Fox Bag
Great product and service
Great! The product arrived on time and was exactly as advertised.
22. juni 2025
Svar fra My Fox Bag
Thank you for the 5 star review! - MyFoxBag
I visited Fjallraven in Sheffield
I visited Fjallraven in Sheffield last weekend, was meet by an assistant dancing, anyway being short in the leg and a bit on the waist, I asked for a pair of Keb trousers, " no problem sir try these on I think that's your size" tried on and perfect so a big Thankyou to Connor and the crew at Sheffield, will definitely shop there again.
Peter.
14. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra My Fox Bag
Thank you for sharing your great experience! We’re happy to hear that Connor and the team at our Sheffield store were so helpful and made your visit enjoyable. It’s fantastic that you found the perfect Keb trousers. We look forward to welcoming you back again soon! - MyFoxBag
Great range of great quality
Love the range of quality products you have available. The website is easy to use and delivery was very prompt given it’s international.
23. mai 2025
Svar fra My Fox Bag
Thanks so much for your 5 stars! We're really glad to hear you enjoyed the product range, found the website easy to use, and were happy with the international delivery. We appreciate your support and hope to see you again soon! - MyFoxBag
Svar fra My Fox Bag
Thanks for your review! Glad to hear your delivery was fast. - MyFoxBag
Great product and speedy delivery
18. mai 2025
Svar fra My Fox Bag
Thanks for your 5 star review! We're happy you’re pleased with the product and speedy delivery! - My Fox Bag
Excellent service and Amazing Product.
18. desember 2024
Svar fra My Fox Bag
Thank you for your positive review! We're thrilled to hear you're happy with both our service and the product. We appreciate your support! - My Fox Bag
Love my new Kanken sling!
Love my new Kanken sling, ordered the rewool and it’s even better than expected. Good price and arrived the next day, would totally come back to this company.
2. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra My Fox Bag
Thank you for the 5 star review! We’re so glad to hear you love your new Kanken sling, and that it exceeded your expectations. We truly appreciate your support and look forward to having you shop with us again soon! - MyFoxbag
Fjallraven Black Kanken Outlong Backpack
Item came as described new and original. Customer service was great especially when I wanted a different color then the one I chose initially. Only issue was i should've researched more concerning the Kanken backpack sizes they are smaller then shown in pictures. Hopefully in the future will get a larger size kanken.
16. februar 2025
Svar fra My Fox Bag
Hi Eric,
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our product and service. -Team My Fox Bag
I love Kanken bags
I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder straps (personal choice) for comfort. Very pleased with my product. Ordering was easy & the processing, delivery was professional & efficient. I was surprised how quick items arrived.
20. januar 2025
Svar fra My Fox Bag
Hi Mr and Mrs Taylor,
We appreciate your positive review and are thrilled to have met your expectations. -Team My Fox Bag
Buy the genuine article - Fan of Arctic Foxes
Top quality product and quick service. Been a fan of Kanken since the 1980s, needed replacement: One for every decade with daily use. That's good going!
19. januar 2025
Svar fra My Fox Bag
Hi Frank,
We appreciate your feedback and are thrilled to hear about your positive experience. Thank you for your support! - Team My Fox Bag
Gorgeous small strappy fox bag.adequate…
Gorgeous small strappy fox bag.adequate room for.
essentials.lovely oak colour rainbow straps.very pleased with this item.
17. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra My Fox Bag
Hi Christine,
We appreciate your feedback and are thrilled to hear about your positive experience. Thank you for your support!-Team My Fox Bag
Svar fra My Fox Bag
Hi Esben,
We're grateful for your support and feedback. Thank you for taking the time to share your experience. -Team My Fox Bag
My order never arrived
My order never arrived. It should have arrived last week. Kevin Barham
18. desember 2024
Svar fra My Fox Bag
Hi Kevin,
The tracking information shows that your order was delivered to your address, but we understand you’ve reached out to let us know you haven’t received it. As we mentioned, we’ve raised an inquiry with Royal Mail and are currently waiting for the results of their investigation. Once we receive an update, we’ll share it with you via the email thread. We’re sorry for the inconvenience and that your experience hasn’t been more positive.- Team My Fox Bag
I canceled 3 separate orders I made…
I canceled 3 separate orders I made from Turkey on 20 and 21 December 2024, 1 day after the order was received. However, My Fox Bag shipped via DHL cargo. The return fee is deducted on a product-by-product basis for each order. They deducted almost as much refund money as a purse money. Even though I returned the products before they were shipped, I want a refund of the money deducted from me and the money I paid for the products I returned.
24. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra My Fox Bag
Hello Feyza,
Unfortunately, orders cannot be cancelled after they have been shipped from our warehouse as they are already in transit.
Due to you placing an international order, you are responsible for the customs charges.
These are the fees which have been set by your country's customs regulations.
As these were returned back to us from the courier due to the customs not being paid, we do have to charge for the shipping as these costs need to be covered.
You have been provided a refund but unfortunately we cannot refund the shipping costs. -Team My Fox Bag
Ordered my bag on 09/01/2024
Ordered my bag on 09/01/2024, yes almost a year ago, had communication twice but no results from those despite promises!
I have tried email, FB, Instagram, Instant message and still no results! If these reviews are real then some people seem pleased with service!!!
Order no. 10294 action please
9. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra My Fox Bag
Hi Hilary,
Unfortunately, the system is not showing an order under your name or the order number you have provided as this is not one of our order numbers. We have also not received any email communication from the name you have provided. If you would like to contact us at info@myfoxbag.com then we would be more than happy to further look into this for you. -Team My Fox Bag
I can’t really review the product as I…
I can’t really review the product as I didn’t receive it , however I will review how the company dealt with it , I reported to Royal Mail and they said I needed report to seller , I did this and to be fair they did respond immediately but by the time they got round to offering a replacement it was too late for the date I needed the item so they did refund me took around ten days for that to happen but they had to investigate so I think that’s reasonable, so as I can’t score it I will say they responded swiftly and efficiently to my missing item
20. november 2024
Svar fra My Fox Bag
Hi Karen,
As the tracking did show your parcel delivered to a place on your property, we did have to raise an investigation with Royal Mail and then await a response from their findings which is unfortunately out of our control.
We are sorry that this did mean it was too late to accept a replacement.-Team My Fox Bag
I'm really happy with the Fjallraven…
I'm really happy with the Fjallraven Women's Karla Hydratic Jacket I bought. It fits well and is very close to what I wanted in terms of color, material, and fit! After using it, it meets my requirements for windproof, breathable, and waterproof. The details are exactly as described, and I'm so pleased.
Shopping online requires being careful about size, material, and details, so it's important to take the time to thoroughly check all the content and photos.
The package arrived within the specified date, and I try to avoid ordering too close to big shopping seasons.
19. november 2024
Svar fra My Fox Bag
Hi Sandy,
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our product and service. -Team My Fox Bag
Slow and Poor Customer Service
I made a purchase and realised I’d ordered the wrong size so sent them an email and was informed by Sue she would cancel the order no problem.
Days went by and communication ignored so I called them yesterday and later received a cancellation notification.
Been 24 hrs since receiving the notification and no refund in my bank as yet.
Better to buy fjallraven off Amazon.
28. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra My Fox Bag
Hi Jason,
Thank you for your review and feedback. I’ve looked into your concern. On Friday the 25th, my colleague confirmed that your cancellation request was submitted. We typically need 24 working hours to process cancellations, as our offices are closed on Saturdays and Sundays. We spoke to you first thing Monday morning confirming your cancellation was in the process of being completed. Please note that refunds usually take 3-5 working days to appear in the original payment method, which was initiated on the 28 October and successfully processed on October 30th. We truly appreciate your support as a small business and are continually working to improve our efficiency in handling requests. Many thanks.
- Team My Fox Bag
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