myDelibox Anmeldelser 

703
•
TrustScore 4.5 av 5

4,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

The worst online Italian grocery order I’ve ever received. Items were carelessly packed, with cans of soft drinks thrown into thin plastic bags instead of proper protective packaging; one leaked and s... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

We ordered a selection of good quality pasta shapes (some of which you cannot find in an ordinary supermarket) and Mutti sauce,they all arrived well packaged in two cardboard boxes,on time with no fau... Vis mer

Vurdert til 5 av 5 stjerner

Very happy with my experience with MyDeliBox. The products arrived in perfect condition and exactly as described, and the delivery was quick and reliable. Everything felt smooth and well organised. I’... Vis mer

Vurdert til 5 av 5 stjerner

Parcel delivered by Parcel force and even if the packages what expected in 6/8 working days as mentioned in the website (standard delivery)I received mine in only two days. Jars was packed with ex... Vis mer

Informasjon om virksomheten

  1. Italienske dagligvarer

Skrevet av virksomheten

MyDelibox - the online Italian delicatessen in the UK, at incredible low prices. We deliver in two working days everywhere in the UK mainland. Shop now!


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

703 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 71 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(703)

59 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Excellent

The order arrived in perfect condition the glass items well packed, I am very happy with the products I ordered.

24. juli 2023
Vurdert til 1 av 5 stjerner

Please drop Parcelforce

Parcel force is the worst courier in History. Not flexible and always late, with careless, lazy and grumpy staff. Items arrived broken and soaked as the carelessness of couriers had caused a can of soda to break.

30. juli 2023
Vurdert til 5 av 5 stjerner

Packed with care

Parcel delivered by Parcel force and even if the packages what expected in 6/8 working days as mentioned in the website (standard delivery)I received mine in only two days.
Jars was packed with extremely care and all that I ordered had arrived safe and well packed.
Only one weird point,
the email from delivery driver that he delivered the packages, has arrived 15 hours later 😅
but not complaining about it.

27. juli 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Bad delivery

I placed an order and arrived more than a week later. Finally the box arrived today but just after contacted FedEx multiple times, had to reschedule a delivery that didn't arrive, had to contact them again and just after sending an email of disappointment they finally delivered the parcelall. Unfortunately few packs of pasta are broken. I'll email my daily box to let them know as I've never had any problem before. I do really hope that they change the delivery company because FedEx did a terrible job and won't buy again until considering the cost of each item as well .

14. juli 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great

Always good to shop here to find Italian products that are not sold in supermarkets. Everything comes packed exceptionally well.

25. mai 2023
Vurdert til 1 av 5 stjerner

Avoid them

I was their customer from the 24th of July 2018, I made 21 orders during these years and just this time I forgot an item (PARMALAT BESCIAMELLA CHEF ML 200 CREAM), I tried to contact the unhelpful customer service to amend it and they replied that it was not possible, even if I specified that I wanted to pay for two of them.
I understood wrongly that they could send me the item, but they could reply to my email when I was asking for it and they did not. Anyway, I do not change my point of view, you lost a customer forever for an item of 1.29£. I do not care about what other shops are doing until a service like Amazon will allow you to amend your booking, it is a shame to try to have more money from your customers for a small mistake. Your arrogant reply just shows how you do not know what "customer service" means. It is good to know that it was impossible for you to add a small item for free as a good gesture, "after 21 orders". Sincerely, you are ridiculous.

25. mai 2023
Logoen til myDelibox

Svar fra myDelibox

Hello Giuseppe. Thanks for your order and the feedback. Please note the system does not allow us to add any extra products once the order is completed. This is quite common and a standard procedure in all the ecommerce shops.
Please note we never said "that could add it to my order, but they did not". We said "Although I would personally be more than happy to provide you an item or two that was missed out, I or my team members are unable to alter anything.". Which in other words means: "We really would like to do it but it is not possible because the system we use does not allow us".
It is good to read you made 21 orders with us with no problems in all these years, but one minor issue is enough for you to leave a bad 1 star review.

Vurdert til 5 av 5 stjerner

My Delibox provides fabulous customer…

My Delibox provides fabulous customer service. After over 4 years of ordering regularly from them, this week I had my first ever delivery with a broken bottle of passata. I photo ed the damaged parcel and emailed requesting a passata credit on my next order please. They responded almost immediately crediting me for the broken item. I was very impressed! Fabulous selection, good prices and marvellous service. Thank you

27. april 2023

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