NETGEAR Anmeldelser 95

alles ging snel en niet ingewikkeld zonder verzendkosten

Goede info, prima service, perfect geholpen. Snelle levering !

Ne marche pas avec Orange livebox mais Netgear ne vous previens pas!
On a acheté Netgear Nighthawk repeteur EAX20, mais toujours des problèmes avec des sites qui deviens inaccessibles après 1 jour. On voit sur le site de support Netgear que plusieurs clients ont la meme problème, Netgear n'arrive jamais a le rectifier et tout les clients finissent en achetant une autre marque. Mais Netgear n'affiche rien sur leur site, ni sur Amazon pour prevenir les acheteurs, c'est honteux, c'est scandaleux.

I bought a Netgear Nighthawk in 2022. I have had nothing but problems with it. My router won’t stay logged in. I called them yesterday and in order for them to help me I had to buy $50 worth of a three month deal I was treated like dirt. They never helped me with a problem. They are the worst company to deal with. They have so many bad reviews that they have stopped from letting anybody else to post bad reviews.

Netwerk switch gekocht vorig jaar, maar snelheid bleef achter. Klantenservice gebeld en heeft direct geholpen om het probleem op te lossen. Nu een uur hulp niet gelukt, de volgende dag een nieuwe switch verstuurd obv lifetime garantee. Zo kan het dus ook!

Netgear claimed goede kwaliteit te leveren. Helaas kom je bedrogen uit. Het is zeer goedkoop geproduceerd, support is gewoon belabberd.
Je hebt 3 maanden GRATIS support, na die drie maanden heb je dus geen GRATIS support meer. Dus als het niet werkt moet JIJ daarvoor betalen. Welk merk in Europa doet dit ook? Juist geen één.
Dit zijn Amerikaanse verkooptechnieken die wij in Europa niet gewent zijn, en daar ook niet aan moeten wennen. Alles retour!

Na een router te hebben besteld, is deze echter niet aangekomen. Na meerdere malen contact gehad te hebben de klantenservice is, dat geen klantenservice is, ze doem eigenlijk alleen technische problemen van hun apparaten. Heb ik na 3 keer heen & weer de soortvan klantenservice geen nuttig antwoord of oplossing gehad. Bestel hier daarom niet.

Pionnière dans le domaine des réseaux et mesh, cette entreprise conçoit et produit des articles de qualité élevée.
L'évolution technologique m'a poussé à passer, dans cette marque, d'un WiFI mesh à un routeur en WiFi 7 qui me permet de faire mieux fonctionner tous les objets connectés, chacun sur sa fréquence.
La documentation est complète, l'assistance en ligne efficace.
De plus, l'application Nighthawk, facilite le paramétrage, ainsi que la surveillance et le contrôle du réseau via un smartphone.
Bref, en gros, tout serait parfait si cette entreprise ne s'était mise en tête, pour la livraison des produits, de s'attacher les soi-disant « services » d'une entreprise de même nationalité, mais aux prestations calamiteuses au dernier degré.
En effet UPS, une fois de plus à cette occasion, démontre de manière spectaculaire son incapacité à tenir les délais qu'elle se fixe elle-même, autant que de respecter les instructions de son donneur d'ordre sur le choix d'une livraison à domicile et/ou en points relais (de toute façon trop rares par rapport à ses concurrents).
J'ai par ailleurs fait savoir à son service client (comme à celui d'autres entreprises), qu'elle devra se priver de ma clientèle si elle ne trouve pas, en France, de mandataires alternatifs de livraison en capacité d'offrir une expérience client plus positive.

Snel en goed geholpen, satelliet niet altijd in verbinding met router, na 3 x opnieuw geprobeerd werkt het

I was looking to replace an aging mesh wifi system. I had an Orbi RBR40 from 2017. I hopped on Netgear site and like we always are… greeted with a data collection offer. Gives us email/phone and we’ll give you $100 off. Ok! gave up the deets, i got my code got to checkout and noticed I got 10% discount, not $100. I got online to chat with agent. Their chat on an iPhone was a disaster. It doubled every comment and kept cropping the page so I constantly had to resize the chat box. Anyway, long story short… they apologized and said “up to 100 off based on how much you spend”. That was NOT in any of the pop ups. And even my confirmation code said. Here’s your $100off. That is a really shady and predatory data collection tactic. BUYER BEWARE.

Je besteld iets, krijg een factuur dat het betaald is, maar niks wordt geleverd!
Heel vreemd!
Na een week zelf contact opgenomen, zeggen ze dat er een probleem was met de betaling, hoe kan ik dan een factuur krijgen met de betaalstatus BETAALD?

Ein Stern ist noch zu viel.

Ich habe mir das neue Netgear M6 pro gekauft. Bei installieren der sogenannten Mobile App kann ich unter Einstellungen die Benachrichtigungen nicht aufrufen, weil die Meldung kommt, Systembenachrichtungen müssen aktiv sein. Ich habe alles ausprobiert und mit dem Support Kontakt aufgenommen. Hilfe ist hierzu nicht zu erwarten. Die Verlangen vom Kunden Dinge, die nicht einmal ein IT-Spezialist genau weis. Ich habe denen viele Screenshorts zugesandt und die wollen immer mehr. Anscheinend kennt sich dort keiner aus, Hauptsache sie bitten einen Support an!

Man wird nur abgespeißt und jegliche Hilfe wird untersagt. Und dann muss man sich noch dumm anreden lassen.

Orbi 972 besteld, Betaald en factuur via email ontvangen. Netgear gaf op website aan dat het binnen 1 dag verstuurd zou worden. 1 dag later bestelstatus op netgear.com bekeken: hele bestelgeschiedenis niet aanwezig. Er is alleen een IT/Verkoop gerelateerde customer service telefonisch beschikbaar en die kon alleen maar escaleren via supervisor naar de klantenservice. ondertussen: status bestelling is een ?, customer care is niet te bereiken voor dit soort vraagstukken. Advies: kies een alternatief product en als je dan toch hun product wilt: bestel via een coolblue/bol.com..

THE WORST CUSTOMER EXPERIENCE, EVER. Their site is janky, their support team doesn't know how to help/is unresponsive. DO NOT PURCHASE!!!!!!!

The Netgear RAX120 router is defective and they refuse to take responsibility. Netgear support refuses to refund or exchange for a different model. They asked me at least 20 different questions before offering to exchange it for the same exact (knowingly defective) model. They refused my offer to exchange it and pay the difference for a working model. The RAX120 is defective. It overheats and restarts constantly. The internal thermometer does not work so the fan doesn't work properly. A work around is to turn the fan on at all times, but even that setting resets itself periodically. You also need to do some research to figure out how to even access those settings. The router is defective and they know it. They continue to sell it and not take responsibility for the problem. I have a nearly $300 paper weight because of Netgear.

BUY FROM SOMEONE ELSE!!!

I purchased a new NETGEAR Nighthawk AXE7800 Tri-band WiFi 6E Router (RAXE300) from Netgear on March 18, 2024. After several negative experiences with their support team, I elected to return the device.

It took months to get their support team to understand my request and comply with providing return instructions, but I was finally provided with a pre-printed Fed-Ex label.

We dropped it off for shipping on June 11, 2024. Netgear contacted me for an update on the package on June 20, 2024, asking that I contact FedEx to get the package moving as it was still showing at their location, and we discovered that FedEx lost the package.

From here, Netgear and Fed-Ex started pointing fingers at one another, and neither party was interested in assisting us in resolving the issue. I was finally able to reach someone at FedEx, who opened a refund claim on my behalf as the shipper. I have now received a letter from FedEx with an enclosed check for $100 stating that they will not pay any additional funds due to the package being shipped with no declared value.

Since Netgear set up this shipment and failed to include the declared value of the product being shipped and the product was shipped and lost by the transportation company selected by them, you would think they would be helpful, but they have been anything but helpful. It has been a STRUGGLE every step of the way.

Netgear refuses to remit the difference since they did not receive the product and FedEx will not issue more than $100 due to Netgear's mistake when creating the shipping label. This gap leaves me without funds that I am owed for completing my part of the deal.

I filed a complaint with the BBB and Netgear admitted that it is their policy to not place a value on a Fed-Ex package when you are returning an item to them for replacement, and therefore, it remains their policy that they will not issue a refund unless they receive the product that Fed-Ex lost.

Ich habe mir für knapp 1.000,-€ den mobilen Router Nighthawk M6 pro mit Antenne gekauft. Gleich zum Anfang war das Netzteil defekt und ich sollte durch UPS ein Austauchgerät erhalten. UPS war jedoch nicht in der Lage mir das Netzteil zuzustellen und hat es einfach wieder zum Versender zurück gesendet. Ich warte nun schon mehrere Wochen auf eine erneute Zustellung durch die Fa. Netgear. Der Akku verliert auch sehr schnell seine Spannung ohne im Einsatz zu sein und ist wahrscheinlich auch defekt. Der Support ist nicht gerade Kundenorientiert, man kann die Fa. Netgear leider nicht weiterempfehlen.
Leider hatte ich nur die Testberichte gelesen und nicht die Kundenbewertungen.

This review is not about NetGear’s routers, as I find no fault in their products and have had good luck with them throughout the years. This review is about their incredibly poor customer service.

There is basically no customer service at NetGear, what you get when you call the help line is someone in a distant land who speaks very little English. It took me right at a month to get a product returned for refund, as they would constantly say that my case was elevated to “customer care”. During the multiple phone calls I made, all I ever got done doing was asking the person at the other end to clarify, speak up, rephrase……and I would constantly ask for someone (anyone) else that could speak English. They would never put someone else on the phone and I even asked for a manager…..nope, they weren’t going to do that either.

Buyer beware……if you buy a NetGear product, once they have your money you will NEVER speak with an English-speaking person again……. never! You cannot contact NetGear HQ located in California……there is no phone number or email address that will put you in contact with an American at NetGear HQ. You can’t file a complaint with NetGear……all you will ever have is a phone number that puts you in touch with someone whom you will never be able to understand.

Next time it will be LINKsys all the way.

I've had various Netgear routers for years, from the old 2ghz to a couple 1100 series mobile routers, to a Nighthawk XR500. The older stuff lasted forever, but the newer stuff had more and more problems, instead of being more reliable. I ended up going to TP-Link for reliability, and kept the XR500 as a backup. BIG MISTAKE. The modem refuses to change WiFi channels or power levels, refuses VPN configurations, and pretty much does what it wants to do, even after a firmware update. It even set itself up on top of my UNIFI network, instead of avoiding it, and it refuses to change settings. I've been running internet servers since 1997, and I can't even take control of this Netgear XR500. ....... I'll never touch a piece of netgear, even if someone gives it to me. Here's another whole day wasted.