MY Protein Anmeldelser 530

On 02.06.2025 I purchased two items under order number 673491845. The order completed but I was informed that the items were out of stock and no money had been taken. SIX months later on 27th January 2026 I received an email from My Protein to state that my order had been dispatched and was being delivered by Evri. Despite attempting to contact Evri to advise them I had moved property and no longer resided at the parcel address I received no response and the parcel was delivered to my old address in Newport. I had previously changed my address with My Protein during a purchase I made on 1 January 2026 so there was no reason why this order was delivered to the incorrect address when My Protein were already aware of my new address.

I contacted My Protein to advise of the above and their response was inconsiderate and unsympathetic and merely stated that they couldn't change the address on an order, leaving me out of pocket by £31.92. So, after being a loyal customer and ordering hundreds of pounds of products from them I will now be taking my business elsewhere where customer service is a priority and issues are resolved promptly, politely and positively.

I think the last 3-4 deliveries have been significantly delayed because they use evri. Always says delivery is attempted even though I know for a fact it never was 🤡 😂 you’d have to be stupid to run your company through the dirt by using Evri just to save pennies. I bet 2026 is one of the worst years to date watch this space, it’s clear you’re about to lose a LOT of customers.

Customer service very poor unable to speak to real person
No chat available
Only automated service
They using Evri that has even worse customer service
AVOID

Familiar story, paid extra for next day delivery (silly me) checked out and saw the dreaded "Shipped by Evri."

I should have known what was coming.

Had the delivery confirmation for yesterday and waited in only to receive the "sorry we missed you" email.
I am not sure who they missed because I was definitely home all day.

Looking through the other reviews and the impecible 1.2 Star rating it looks like MyProtein risk a lot of business by continuing to use Evri.
Evri may be cost effective but losing your customers sure isn't.

Was told by customer services that there is nothing they could do and to wait until Wednesday and if it still hadn't arrived we can try again... I don't really want to try again ideally.
After some back and forth I was given £5.99 MP credit, not sure what use that will be to me but thanks I guess.

I have solely used MyProtein for years in my dabbles with fitness but I think it is time to look into alternatives.

Late delivery and to solve it they refunded me and didnt give me a reason which made the whole process take even longer time. Very dissapointed

Charged me twice and refuse to refund the payment. I ordered a 1kg tub of protein and shortly after received an email that payment had not gone through with a link to remake payment. I done so and upon checking my bank had indeed been charged twice. I got in contact with support who asked for lots of information to in the end tell me I had only paid once even though it’s showing I paid twice on my statement. The only positive is their fast reply time.

I have use this company in the past very happy with the service and have no problems with them orders are always on time and in good order good selection of products at reasonable price

Not worth buying from this company.
Horrible customer service. Products are okay. But if you have an issue they will run you around in circles. Impossible to get any help or refund with products that have issues.
Don't support this company.

Hands down the worst shopping experience of a lifetime

I placed an order for a Christmas present on 18th December. According to their website, all orders are dispatched within 48 hours so I thought it would definitely arrive before Christmas Day. When it didn't, I put it down to them having an influx of orders over the Christmas period, however I then received an email to say it has not yet been dispatched and is still in processing 12 days after I made the purchase. I emailed customer service to explain the situation and received a generic, copy and paste email in return. I have been on the online chat on their website today - first of all they couldn't verify my order as none of the details matched apparently despite me literally copy and pasting from my confirmation email. I then finally got put through to a human who has told me half my order is out of stock - why was I able to order it and why have I not been updated about this? I was then told that payment had not been taken so I could just cancel my order... the money came out of my account within 24 hours of me placing the order. After a very long argument, I have been offered for half of my order to be dispatched, or to cancel my order. However, they are still claiming money was never taken. Will I get my money back? Doubt it.

I bought a number of items from their store this week, multiple training tops, protein powder and joggers, all was great except for the joggers which were too small. They refuse to refund you if you’ve even opened the package.. of clothes.. they’re an online clothe store?! Wth is that about!

I wish I had read these reviews before placing an order, clearly a scam. They advise delivery has been attempted multiple time and the number given just places you on hold. Safe to say have not and will not be receiving my order.

Llevan toda la semana mareandome por correo, haciéndome perder el tiempo y encima de repente me sale un mensaje de envío fallido, estuve atento al fono toda la semana y no sonó ni una vez, ni siquiera una llamada del repartidor para confirmar que estoy en casa, un servicio vergonzoso, no volveré a comprar ningún producto y no sé lo recomiendo a nadie, hay opciones mucho mejores ahí fuera

This company uses "bait-and-switch" or "fake order" scams, where they lure you with a low price, claim non-delivery or an error, and then re-list the item at a much higher price, which is illegal. This happened to me when I put an order in on Amazon on Black Friday. I reordered the item but the price had increased significantly! I am currently waiting for them to get back to me as I've requested a refund for the difference in price.

I placed an order with MyProtein on 21 November. More than two weeks later, I still have no clear information about where the parcel is or when it will be delivered. The parcel has gone missing twice in that period, and there has been no proactive communication from MyProtein at any stage except "We will look into it".

The only contact option is social media, and despite notifying them there, no solution was offered. Tracking information from EVRI has been inconsistent and inaccurate throughout, and the parcel has remained “out for delivery” for 4 days without ever arriving.

Overall, this has been a service failure from both MyProtein and EVRI, with no meaningful updates, no accountability, and no attempt to resolve the issue.

My parcel was not delivered they say it was because the driver was near my address
The picture is not my door it is small package like a Temu one
It said it was delivered at 23.25 deliveries are not done at this time
I ask to speak to manager no number given
My order was 3 bog packs of peanut butter big pack of creatingummies and pair of leggings
Asmy protein package comes in their own boxes I order before
It like delivery company being believed over me
It not my door not my protein package not big enough you don't get delivery at 23.25
I think a phone call be best way to soart this out I not been provided with a phone number

Please don't even think about ordering from this terrible scam company.
They used to be so good.
After over 10 years of being a loyal customer and spending many thousands of pounds, they rewarded me by scamming me twice on black Friday with the discount and I am also 2 items short in my order i paid for.
I am now in a dispute with them over my missing items which they are trying to gaslight me over.
I really hate this terrible scam company now and I am going to report them to trading standards and never ever order from them again.
You should be ashamed of yourselves My protein

Ordered and paid for next day delivery, over a week later and my items still are yet to even be dispatched!!

My whey protein concentrate, unflavoured, came tasting sour, clumping and smelling off. I buy from them all the time and never had Horrible taste like this(I've been bodybuilding for over 15 years now), when I reported it to My Protein they just said Our protein is top quality etc, etc and wouldn't even acknowledge my complaint.
I always use Bulk Powders now, much better.
And My Protein always spamming 'discounts'.

They have sent my order to the wrong address and regardless of how promptly ive tied to sort it out or the fact that they still haven’t dispatched it 24hrs later they’ve refused to cancel it or change the delivery address. Fuming!