Muubaa Trading Ltd Anmeldelser 

I ordered a leather jacket as a gift for a birthday tomorrow, for over £250. I opted for one-day delivery and specifically chose this website because that option was available. I cannot get through as the phone lines are not in use, the couriers mentioned on the website say they have no knowledge of working with Muubaa, and my emails have not been responded to. I'm at a loss and very confused because their merchandise is stocked by department stores so I assumed it was all legitimate. I will take these comments back of course if my purchase arrives or is refunded but from the lack of communication and lack of purchase, this seems unlikely.

Becky has written a response to this but I have not received an email or details of when the parcel will arrive. Becky, as I cannot get through by phone or email perhaps you could contact me here and provide details of the delivery, or provide a phone number on which we can reach you. Many thanks.

I have returned an item a month ago and have never been credited. I have tried both numbers of the website multiple times, and have sent numerous emails without any response. THIS IS INSANE. I am owed £300. They responded to my email querying the late delivery as I had paid for next day delivery and had still not received the item a week later, and have never heard from them since this initial query.

Terrible customer service with inadequate response times. Neglected to inform me of an issue with their payment processing until I contacted them about shipping. I emailed many times but when "Becky" did get back to me, it was to ask me to wire more money into a Muubaa account, and to inform her when I had done so. Extremely dodgy and unnecessary.

I believe it has not even been shipped yet.

I ordered from Muubaa website 3 weeks ago and my order has not even been shipped yet. Further more the customer service is horrible, they don't answer or tell me anything! I have no idea at this point if I can even get my money back!!!
never have I experienced this with any other shopping retailer. I have sent countless messages on fb, mail and nothing !
not to mention that their phone nr never works, no one ever picks up !
usually if there is any issue with the order, other brands even give you a discount and apologies for the inconvenience .
I lost all respect for their brand, its a scam this whole thing.

I placed an order several weeks ago and the only thing they did was take my money. No communication, no response and no items! Unacceptable.

They have taken the money for a jacket I have not received. I tried to cancel the order but no one replied. Wish I had seen the last review before I ordered!

i recently ordered a suede jacket from them. I was beyond excited to get it at half the price. most retailers sell muubbaa at ridiculously high prices. guess what they send me?
a package full of wrapping paper. and i had to pay import taxes for this.
I want my money back within 3-5 business days, as promised. and i want to be reimbursed for the taxes that i paid upon delivery. HORRIBLE EXPERIENCE!!! DO NOT ORDER FROM THEM!!

UPDATE AFTER 2 MONTHS: HAVE NOT HEARD FOR THOSE FCKERS. THEY JUST IGNORE THEIR EMAILS. I COPY-PASTED MY ISSUE AND SENT OVER 100 EMAILS, NOBODY GIVES A FCK.

UPDATE AFTER 3 MONTHS: despite what Muuba says, the refund wasn't issued.

All was just nice

Sizing smaller than expected. Beautiful quality and workmanship.
Still awaiting refund.
Good delivery time and well packaged.

I purchased two leather dresses from Muubaa and one of them came with a huge stain on it. Now to have this removed I will have to take it to a leather cleaning specialist. I contacted Muubaa via email, and Facebook. No one responded to me through their customer service email, however, I did get a respond on Facebook saying they were sorry and that they will offer either a partial refund or cleaning fee refund. I replied right away saying thanks that would be great. Then they never responded again. I tried contacting them and silence. I am so surprised that a company would not only send dirty clothes but also have such TERRIBLE customer service. I feel so helpless because no one is responding to me. AVOID THIS STORE AT ALL COST.

So quick, amazing

Lovely jacket, I ordered a size 6 and it fits like a glove.
Really happy, will order from Muubaa again!

Have emailed with no response

Excellent quality, good offers, fast delivery.

I have ordered and payed something that they didn't have.

It's not the first time to buy muubaa.
Purchase process simple and understandable, quickly delivered, favorable information always makes me want to buy more.

Be careful that you get exactly what size you need. I miss clicked on what size my wife needed for a jacket and immediately after I got the conformation email, contacted customer service to change my mistake. I never received any response to this day. That wouldn't have bothered me normally but then they proceed to say there is free shipping, But upon receipt of the package, I look at the return label and they deduct the amount of the shipping from your return so when you return the jacket there is no free shipping any more and for me in the US that was a substantial amount, furthermore for returns I was responsible for paying the return shipping effectively meaning I payed 500 dollars for the haste of buying and returning a jacket. Be aware before you buy.