Items ordered and delivered efficiently. Had a small problem with one of the item supplied which was quickly resolved by customer services. All in all a very good experience and excellent customer s... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I'm a new employee to Moog and didn't have any safety shoes - I ordered my new safety shoes from you guys last Tuesday, I was told they would arrive up to a week later. But two days later, I had an... Vis mer
Selskapet har svart
Great range of products , good prices. Website is terrible , cannot get a formal quote from the basket page. The click tab just takes you to payment. Previously the website was far less clunky and... Vis mer
Selskapet har svart
I ordered an internal groove digital calliper and told the sales person that we were closed Friday to Sunday. The sales person confirmed this note had been added to the order, and that the goods would... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Leverandør av industriutstyr
- Leverandør av slipemidler
- Leverandør av fabrikkutstyr
- Produsent
- Leverandør av sikkerhetsutstyr
- Ståldistributør
Skrevet av virksomheten
As a leader in the supply of Metalworking, MRO and Safety products, MSC helps drive the growth of customers by providing engineering support across the entire shop floor. MSC will find the correct tool for the job, helping customers increase efficiencies and develop solutions for their production challenges.
Trust MSC to deliver
Skrevet av virksomheten
- Solving your biggest business challenges
- At the heart of MSC is our commitment to give you back control and demonstrate time and cost savings.
Next Working Day Delivery as Standard
Order before 6pm or 7pm online to receive next working day as standard
With our next working day delivery service, 99% of orders are dispatched the same day. We also offer a no quibble returns policy on catalogue items - we'll even collect it from you for free
Kontaktopplysninger
7 Pacific Avenue, WS10 7WP, Wednesbury, Storbritannia
- 0800 66 33 55
- customerservice@mscdirect.co.uk
- mscdirect.co.uk
4,6
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra MSC Industrial Supply Co. UK
Good afternoon Emma
Thank you for your review, we are pleased to see you benefited from our teams easy to business with service promise.
Kind regards
Jen
MSC Industrial Supply
Super fast delivery
4. februar 2026
Svar fra MSC Industrial Supply Co. UK
Good afternoon Amy
Thank you for your 5 star review, we know our customers rely on our service so great to see we got the items to you quickly.
Kind regards
Jen
MSC Industrial Supply
Shoddy delivery company
The only thing that went wrong was the delivery.
Delivery was due to be late on Wednesday between 17:30 and 18:30.
DPD delivery Driver pretended to miss us when we waited behind at work for the delivery.
He definitely did NOT try to deliver as I was waiting by the door.
The next day the parcel was delivered but it was put in an obscure place in a shelter at the back of the property. This meant that I thought he had delivered it to someone else as he didn't say where he had left it. I have had a machine waiting for the 6mm Carbide Endmills for a couple of hours that could have easily been avoided.
3. februar 2026
Svar fra MSC Industrial Supply Co. UK
Good afternoon Richard
Thank you for reaching out to us with your experience, firstly my apologies our delivery company failed to deliver to our expectations. I will be investigating this issue to ensure this does not happen again.
Kind regards
Jenna
MSC Industrial Supply
Pretty hopeless since the website was updated a few years ago
Web site not easy to use, items said to be available for delivery in 7 days direct from supplier subsequently manually acknowledged with a much later date, system continually says addresses and post codes are formatted wrong.
3. februar 2026
Svar fra MSC Industrial Supply Co. UK
Good afternoon Tony
We are sorry to hear this and appreciate you taking the time to share your experience.
It's disappointing to hear the website didn't meet your expectations.
We are actively working on improving our sites usability and I will feed back your review into the team to ensure we improve this experience going forward.
Kind regards
Jenna
MSC Industrial Supply
Svar fra MSC Industrial Supply Co. UK
Good afternoon
Thank you for taking the time to leave us a review.
We are so glad you had a great experience with us.
Kind regards
Bec
MSC Industrial Supply
Speedy delivery and helpfulness of…
Speedy delivery and helpfulness of staff when enquired about product etc.
2. februar 2026
Svar fra MSC Industrial Supply Co. UK
Good afternoon
Thank you for taking the time to leave us a review.
We love to hear from our customers regarding their experiences with us.
Kind regards
Bec
MSC Industrial Supply
Consistently the worst website in the…
Consistently the worst website in the industry.
I’m not the first person in the reviews to flag up how bad the experience of using their site is.
Searching for products is purgatory, with items they evidently do sell sometimes simply not appearing in search results, as well as incorrect prices displayed, incorrect descriptions and incorrect specs.
Customer service is generally proactive, but the IT of their site is so appalling that it’s no co-incidence my needs have nearly always been met by alternative suppliers.
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra MSC Industrial Supply Co. UK
Good afternoon
I have dropped you an email regarding your experience in an attempt to resolve this for you.
I am sorry we have not got it right this time for you.
Kind regards
Jenna
MSC Industrial Supply
Always plenty of stock and just what we…
Always plenty of stock and just what we need, quick turn around.
28. januar 2026
Svar fra MSC Industrial Supply Co. UK
Good afternoon Kate
Thank you for the feedback we aim to please and fulfil our customers requirements at all times.
Kind regards
Bek
MSC Industrial Supply
ADJUSTABLE PIN FACE SPANNER 3MM D
The tool (ADJUSTABLE PIN FACE SPANNER 9400 - 3MM D) is exactly as described with good quality.
The delivery is fast in next day.
29. januar 2026
Svar fra MSC Industrial Supply Co. UK
Good afternoon George
Thank you for taking the time to review your experience with MSC.
Kind regards
Bek
MSC Industrial Supply
Quick efficient service
Quick efficient service and a great range of products.
Very easy to deal with.
29. januar 2026
Svar fra MSC Industrial Supply Co. UK
Good afternoon
Thank you for the review, our team will be pleased to see you have rated us 5 stars.
Kind regards
Bek
MSC Industrial Supply
Great service and pleased with the parts
Purchased what I needed and very quick turnaround for delivery. Found the search engine rather clunky so it was great also having the book
28. januar 2026
Svar fra MSC Industrial Supply Co. UK
Good morning David
Thank you for your review, we take all feedback on board I have dropped you a line to obtain further information we can look at ways to improve your experience.
Kind regards
Jenna
MSC Industrial Supply
Easy to order massive selection good…
Easy to order massive selection good pricing rapid delivery
28. januar 2026
Svar fra MSC Industrial Supply Co. UK
Good afternoon Kelvin
Thank you for taking the time to review your experience with MSC.
Kind regards
Bek
MSC Industrial Supply
Good service website not great.
28. januar 2026
Svar fra MSC Industrial Supply Co. UK
Good morning
Thank you for taking the time to leave us this review.
We take all feedback and look to improve, I have dropped you an email to obtain further info we can get this experience improved.
Kind regards
Jenna
MSC Industrial Supply
Svar fra MSC Industrial Supply Co. UK
Good afternoon Chris
Thank you for taking the time to review your experience with MSC.
Kind regards
Bek
MSC Industrial Supply
MSC Industrial Supply, outstanding service
MSC Industrial Supply consistently delivers outstanding service. Orders are processed quickly, shipped on time, and arrive exactly as expected. Their responsiveness and efficiency make them a reliable partner for our operational needs. Highly recommended as a dependable and prompt supplier.
26. januar 2026
Svar fra MSC Industrial Supply Co. UK
Good morning Ryan
Thank you for taking the time to leave such a fantastic review, we are so pleased to hear we can support you and keep your business moving forward,
Kind regards
Jenna
MSC Industrial Supply
Great service. Product arrived undamaged and on time
Product arrived undamaged and on time
23. januar 2026
Svar fra MSC Industrial Supply Co. UK
Good afternoon
Thank you for taking the time to review your experience with MSC.
Kind regards
Bek
MSC Industrial Supply
search feature does not work very well…
search feature does not work very well and requires the user to put in exact text for the part/s to be found.
E.G.
Helicoil m5 spiral flute tap comes up with no results., Helicoil m5tap does.
but if you look into the results pulled through the description of the tap is identical to that typed in the first instance
23. januar 2026
Svar fra MSC Industrial Supply Co. UK
Good morning Paul
Thank you for reaching out with this feedback. I have sent this over to our developers to look into and improve the experience.
We appreciate all feedback that helps us improve and take action on everything.
Kind regards
Jenna
MSC Industrial Supply
I needed to return an item and the…
I needed to return an item and the customer service was very helpful with my query.
22. januar 2026
Svar fra MSC Industrial Supply Co. UK
Good morning Tina
Thank you for your review, our customer service team always aim to resolve quickly and let you get on with your day with the least amount of fuss.
Kind regards
Jenna
MSC Industrial Supply
Svar fra MSC Industrial Supply Co. UK
Good afternoon
Thank you for taking the time to review your experience with MSC.
Kind regards
Kelly
MSC Industrial Supply
Great sales and fantastic delivery
21. januar 2026
Svar fra MSC Industrial Supply Co. UK
Good afternoon
Thank you for taking the time to review your experience with MSC.
Kind regards
Bek
MSC Industrial Supply
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