Abysmal from start to yet to finish. Ordered mats and they eventually turned up after almost 6 weeks. Got fobbed off with production issues. Complete waste of time trying to contact them. Mats arrive... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolute shambles they take your money and you get nothing, no mats can't get in contact with them as every avenue does not work, AVOID
Website was easy to negotiate for personalising my car mats. Slight delay in delivery but really pleased with quality of mats when they arrived.Rishika who I dealt with over email was brilliant in cha... Vis mer
Perfect fitting mats for my car. Exactly as described and pop into the mat holders without issue. Even got extra padding for the driver's heel.
Informasjon om virksomheten
Skrevet av virksomheten
Mr Car Mats, suppliers of tailor-made, manufactured to order, vehicle specific, car mats, boot liners and other products to protect and enhance the interior of your car. Car mats are manufactured in the UK and are available in industrial rubber and automotive floor carpet. We offer the widest choice carpet qualities, available in a wide choice of colours.
Kontaktopplysninger
The Genesis Centre, ST6 4BF, Stoke on Trent, Storbritannia
- 01782 751198
- sales@mrcarmats.co.uk
- mrcarmats.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great Quality car mats and made to a…
Great Quality car mats and made to a high standard. Fantastic company definitely recommend.
Well done to Miles and Varshita
Well done to Miles and Varshita, slight problem but all sorted I am very pleases with the mats
Go somewhere else!!!
First time writing a negative review anywhere. Car mats were ordered on the 29th of september, nothing too over the top a black car mat with a white/silver border. It was being ordered for an event the following weekend as the weather wasnt great diddnt want to ruin a 32 year old carpet in a car thats new to me. It is now the 27th of october and I still have no car mats.
I have to email more than once before I get a response... Essentually they dont have what I ordered in stock and by the sounds of it havn't been able to source it for 4 weeks... but you can still go on the site today and click the same box I did and get stuck like I have. My response to all this was at first that it is fine one of those things that happens and to send something else "anything you think works" I even sent a picture of a black and white steering wheel im trying to match the mats with for even more information... This was 3 to 4 weeks ago. I've agreed 4 times to have something else made (I know this because after the person emailing told me they are confused after I asked for my refund I had to go back and physically count all the times I said "yes thatll be great, send that". So after waiting a month I finally asked for a refund as stated above, atleast twice but id like to say it was more than that I got an excuse like "they've been cut already" Until I physically took screenshots of their terms and services to show them what their own refund policy is. To which i now have to wait another 30 days for my money to come back to me. Just do yourself a favour for something as silly and small as a car matt do yourself a favour go elsewhere this company are not worth the stress and constant waste of time having to chase them down for a response. on one occasion they even said "Thanks I will send the mats" on the 16th october... after agreeing to yet another car matt they could source I only found out they had'nt even started doing anything an entire week later when I emailed them multipe times to find out whats going on... In the last 5 years I've had a 32 year old car built from parts of another two 32 year old cars and then heavily modified none of it by me btw, and the HARDEST part of all of that was dealing with this company.
Poor service
Ordered mats apparently the embroidery machine is broken ok fine I tell "Varshita" I'm happy to wait then I get told the logo I picked via there website is copyrighted! At this point I ask them for my money back now if getting a refund was quick & easy I would have forgotten about the whole thing & not left this review but they messed me around for ages so they earned this.
Took weeks to get my money back via constantly bugging "Varshita" with emails
If your looking for floor mats I'd avoid this lot
Mats as described
Mats as described - very competitive price
Excellent quality and customer service
Very good communication I was kept informed of any delays and told the reason for delay.
The mats are excellent looks exactly as I expected and they are luxurious definitely worth what I paid for them . I'll be buying from them again when these mats wear out which won't be for a while looking at the quality of them
Great quality mats and a perfect fit…
Great quality mats and a perfect fit for my car
Great product.
Good customer service great product highly recommended
Rubber mats DO Not Fit a tourneo…
Rubber mats DO Not Fit a tourneo connect 2023 They are totally NOT for this make and model
Check delivery times
Delivery time was longer than I expected but the mats arrived and fitted perfectly
Beware - No mats and no customer service
Ordered car mats on 2nd October, email sent on 11 October as to mats being despatched. The delivery address is a business address whereby it is closed at weekends. Received tracking stating Delivered Saturday, 12 October, 11:10
your package was left in the mail slot. No sign of any mats and we don't have a mail slot, but a letter box which is far too small for mats. Emailed on both customer support and web sales email to inform that no mats have been delivered. Tried to talk via chat but this just tells you to email - but nobody responds!
The actual time to send the mats was later than quoted, they were never delivered and nobody is replying to my emails! Lost my money and still have no mats.
Everything was easy from start to finish
Would advise against using this company…
Would advise against using this company placed order on the 5th September for upgraded mats with Logo the were being sent by EVRI courier company which was an absolute nightmare they did not deliver and couldn’t find my mats after writing at least 15 emails trying to track my order with customer services I was then told to go back to mr car mats for a re placement this is when it started to get worse with over 20 + emails to Varshita at customer service with many excuses as to why I haven’t received my mats at the end I was told the machine That makes the Logos has broken and I would have to wait even longer for my order,I finally got my mats 9th October minus the Logos, all in all the whole saga has been an absolute nightmare from start to finish which I found very frustrating and stressful.
Great car mats
Very easy to order by just entering car reg, a great selection of mats to chose from and at a reasonable price. Great fit and quality and quick delivery what more can you ask for!
The car mats were very high quality
The car mats were very high quality and fitted the car well. Communication was good and they were received quickly. I can recommend them
Excellent customer experience and value for money products
The user experience was excellent the website is customer friendly and easy to use.
The product is great and good value for money.
I would highly recommend this company and will use them in future
Great quality product 100% recommend
Great quality product 100% recommend. We will use again soon.
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE. IT IS A SCAM AND THE MATS NEVER ARRIVE

Svar fra Mr Car Mats Limited
Got some rubber mats for a friend's new…
Got some rubber mats for a friend's new car they were of good quality great price and quick delivery , fit is perfect great customer service
Very good car mats.
These are the second set of mats I purchased from this company. Attractive to look at with the different colour bound edges, look hard wearing, time will tell and delivered after a few days at a very competitive price. Very pleased.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







