At the moment we've had 3 days of intermittent, slow Internet which has highly disrupted our work calls. I'm waiting to see if we get help, and this is just a glitch. Because we'd heard good things. A... Vis mer
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Se hva andre synes
We have used Moving Internet several times now, and each time the service has been seamless and fast. The device is always received on time, even when ordering last minute. Sending back the equipment... Vis mer
Needed short term solution after my broadband provider let me down when moving house, which meant having to wait 6 weeks before they could manage to flick the switch to connect us back up. I can thor... Vis mer
I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.
Kontaktopplysninger
20-22 Wenlock road, n1 7GU, London, Storbritannia
- info@movinginternet.co.uk
- movinginternet.co.uk
4,4
Enestående
682 anmeldelser
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Fantastic service
I would give 5 stars for the fact that this service merely exist. Besides the fantastic and quick customer representative response, delivery and follow up
30. april 2025
Internet speed was good for our travel…
Internet speed was good for our travel to lake district. Timely response from customer support for any questions. Overall satisfied support.
19. april 2025
Anmeldelse skrevet uten oppfordring
Emergency GCSE hire due to move
Hired this service for my daughter to revise for her GCSEs. This internet had a reported speed of 1.51mbps and failed to work.
No refund offered, but they offered to extend a service that did not work.
I hired the device Friday to Friday and posted it next working day (Monday) as post offices are not open on Saturdays where I am....and they charge me late fee.
Dont waste your time or money on this company.
Poor service, and money grabbers!
7. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Moving internet
Hello Nina,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.
This has been looked into, and I can see that you contacted us regarding experiencing slow speeds 3 days into your hire, and a customer service team member replied to that email explaining that this could be due to the local telecom mast serving the local area (for the data network assigned to you) being repaired by the data provider and a screenshot from the network provider was sent to you showing there was a sudden issue with your location. The customer service representative had recommended sending a replacement device running on a different network, but you had turned down the offer.
I can also see the free trackable return postage label (included in the package) which you used in posting the device back, shows you posted the device back 3 days after your hire ended. I can see from the support thread that you had told the customer service team the reason you posted the device back 3 days after your end of hire period was because you had travelled and returned over the weekend (which appears different from the feedback posted above). Also, I can see all the post offices around your address are open on Saturdays 09:00 am - 12:00 pm
Kind Regards
Moving internet
Great service
Great service, next day delivery, worked well to be able to keep me working from home!
Deposit returned quickly.
Thanks again
13. april 2025
Received the device on time as…
Received the device on time as arranged. There were no issues with using the internet, and the speed of broadband was fairly good. Good support from the company.
13. april 2025
DO NOT TRUST this company
DO NOT TRUST this company. They are lots of hidden costs. They never delivered the internet and took £60! I have been unable to get my money back. The customer service is appalling. Do not use.
7. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Moving internet
Hello Laura,
This has been looked into, and I can see from Royal mail tracking details page (which I can see the customer service team also shared with you) that Royal mail highlighted that the delivery address your provided was incorrectly addressed, so the device was returned back to us. I can see the delivery address you provided had two flat numbers on it instead of one.
I can also see the customer service team followed up with all your emails to provide as much explanation, updates and guides as possible.
Your payment was made through Paypal, and Paypals system shows your hire was refunded (We do not have any of your payment/funds with us from what i can see on Paypal).
There are certain details Paypal can only share with the Paypal account holder(as in certain details they would only share with you as the account holder and not with us) which can not be shared with us.
Please log into your Paypal account to contact Paypal customer service regarding the refund issued to you, so they can clarify.
Kind Regards
Moving internet
Absolutely terrible experience
Absolutely terrible experience, router was sent out early to a new property (prior to the date i asked)...shock that no one was in to accept the delivery so it was returned to sender, zero contact from the company despite knowing that it was returned and i would be without internet, they now expect me to pay a re-delivery fee and are refusing to extend my hire by the days lost which is now approaching one week, complete lack of customer service or awareness of how to treat people, left me completely isolated and unable to WFH, Shocking! Avoid at all costs.
26. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Moving internet
Hello Ricard,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.
I can see Royal mail tried to deliver the device a day before your start of hire date, and the tracking detail page shows a second delivery attempt was on your start of hire date but there was no answer. So Royal mail returned the package back to us. Unfortunately Royal mail does not send notification to senders of packages/parcels if the recipient was not available to accept the package. It's only after a returned package arrives back with us that we become aware of it being return, and a team member would normally then investigate to find out why it was returned back.
I can see the customer service team also got a replacement device dispatched to you through a Next day delivery service, but you decided you didn't want the device anymore and I can see from Royal mail tracking detail page that you had rejected the replacement device when your local postman/woman attempted to deliver it, so Royal mail return the replacement/backup device back to us.
Kind Regards
Moving internet
Utter trash company - STAY AWAY.
Awful, awful company. Emailed to ask about internet at new property and was told absolutely no problems and would expect good speeds. In fact they even went so far as to send me a picture of a map of the area which showed these good speeds.
Now, a few days before the move, and having taken the money, they say that they have checked again and actually can't provide the service they told me was available.
Please note the same parent company Lime Enterprise Ltd also has another website set up with the same sort or products. The website is designed to appear completely separate and is called WiFi Hire UK. But it's the same people and service. And, of course, no phone number available for either company.
They have just sent me a very unofficial looking refund form ... I won't hold my breath waiting for that money to arrive.
Absolute scumbag company. STAY AWAY!
24. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Moving internet
Hello Tim,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.
This has been looked into, and I can see you contacted us 8 days before your start of hire date to ask for coverage of your location. On the day of your enquiry there was a good coverage and no telecom equipment network issues at the location.
I can also see the customer service team re-checked your location a few days before your hire period started(which was 6 days after your initial enquiry), just to ensure the network was still good at your location before we send out a device to you.
The customer service team saw a telecom equipment issue had recently occured at that location and would affect the internet access of everyone in that neighborhood/area using the network. This meant if a device was dispatched to you, you would experience internet speed issues.
So the customer service team sent you an Urgent email (ahead of your start of hire date) to notify you of the telecom equipment issue now affecting the location you wanted to use the device (the location you enquired of, about 6 days prior).
I can also see the team issued you a full refund on the same day and had also notified you about this.
I can see you had also sent an email acknowledging you had received the refund update sent to you.
Unfortunately we have no control over posibilities of telecommunication mast/equipments getting damaged in an area or experiencing failure as every data network provider does experience telecom equipment failure from time to time across the United Kingdom . We do our best to crosscheck internet status of delivetry addresses ahead of sending a device out to customers to ensure customers would have a good internet access when they receive our device.
In this situation, our customer service team went ahead and beyond to re-check the location before we dispatched a device to you. They urgently notified you of the technical issue affecting coverage at your location and also issued you a full refund on the same day also.
Kind Regards
Moving internet
Overall a pretty bad experience for me
Overall a pretty bad experience for me. First the router came damaged and missing pieces this is likely on Royal mail but the company could definitely ship in a box instead of an envelope. Then for my area (further outskirts of London) the wifi was effectively useless 😅 like the absolute highest speed I could get was 10mbps and that was on a good day, on average I would get about 2mbps. I ended up needing to rely on my phones hotspot in the end anyway. Definitely would not try them again.
---
Response to their Reply:
As mentioned, if you shipped with a box the damaged product would not be an issue. Additionally when providing a service for only a few days, sending an additional router from a different provider is not really a valid solution (as it will take time to arrive), hence why I did not contact you.
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Moving internet
Hello Jason,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.
This has been looked into, and I can see that you contacted us regarding our router saying it came wrapped in a plastic sleeve which had written on it by Royal Mail saying, "We're very sorry the enclosed item has reached you in this condition". I can also see that you stated that it was in a working condition and that Royal Mail included a paper apologising for the state it was in.
I have searched through our customer service support inbox as part of the investigation but didn't find any further emails from your email address, which means, unfortunately, the customer service team had not been contacted regarding experiencing speed issues during your hire period.
There are a number of external factors that can affect the speed. Hence, reaching out to us by replying to the hire confirmation email to notify us of a speed issue would have meant the team would investigate the issue to first identify the cause and see if it can be resolved remotely. Else, if one of the other data providers we use has a better speed at that location, a replacement device could then be dispatched.
Unfortunately, we were not made aware, so we were unable to investigate the issue during your hiring period. Sorry for any inconvenience experienced.
Kind Regards
Moving internet
Be cautious …
Paid extra to have the unit 3 more days. Used until the afternoon of the last day (which was a Friday) Post office not open during the weekend. Device posted first opportunity on Monday. Received back safely.
The scam company charged me an extra £30 as I did not return during a weekend!!! Impossible, since the post office is closed.
The unit was unused during this period since I had fibre installed.
Refuse to give full payment back. Case opened with credit card company.
3. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Moving internet
Hello Kay,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.
This has been investigated, and I can see your hire ended on a Friday, but you posted the device back to us 3 days after your hire ended. Based on the Royal Mail website, the Post office where you posted the device back from is open all day on Fridays and 9 am - 1 pm on Saturdays. But you dropped it off at your local post office the following week Monday(3 days late) instead of Friday, which was the day your hire ended.
Hired Devices are meant to be returned (dispatched back to us) on the day the hire ends.
Kind Regards
Moving internet
Everything as promised
Everything happened as expected. Delivered on time, you literally plug the router in and it works. Deposit returned. Really handy for when you move.
20. januar 2025
Got in touch with this company during…
Got in touch with this company during our house move. Brillant service and just to be able to plug something in and it works straight away was such a relief. Totally recommend and I would definitely use them again.
27. desember 2024
Absolutely brilliant service and used…
Absolutely brilliant service and used while our normal fibre was connected. Great signal and used for working from home. Would definitely use again.
11. desember 2024
I was honestly really skeptical as i…
I was honestly really skeptical as i never new this was such a thing I can't get a contract and just needed internet until ours was set up and having 5 children I may have ended up crucified with no Internet for a month
The box arrived the next day and managed to run all the xbox and PlayStations and I Evan managed to set up a sky stream box it did lag a bit but as to be expected then easy to return and refunded within a couple of days honestly couldn't have managed without 😀
11. desember 2024
Dreadful company Awful customer service…
Dreadful company Awful customer service Expensive and a very patchy service Would definitely not recommend
28. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Moving internet
Hello Muriel,
Thank you for your feedback.
This has been investigated, and I can also see you sent us an email regarding the internet speed towards your hire end date. A speed test was requested by our customer service team and a guide on how to perform the speed test was also provided, but we didn’t receive any. The customer service representative had recommended sending a replacement device running on a different network, but you declined saying you are getting your broadband connection.
I can also see that you paid for 3 days extension later and the tracking code shows us that you have posted back the device at the end of your extension date.
Kind regards
Moving Internet
This company will charge you late fees…
This company will charge you late fees even if you rush the post out, any excuse to charge extra.
Dorothy was very rude on emails.
DO NOT USE THEM.
3. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Moving internet
Hello Nicholas,
Thank you for your feedback.
This has been investigated, and I can see the deduction was because you kept the device with you for 2 extra days. (The return tracking code shows us the date the device was dropped off at the post office). So, the additional days of hire cost was deducted from your deposit, and the balance amount was refunded to you. I can see this was also explained in detail by a customer service team member.
Kind regards,
Moving Internet
Efficient, plug and play.
An excellent service to bridge gaps.
2. desember 2024
Anmeldelse skrevet uten oppfordring
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