Great movers, Simon and Simon were considerate, helpful, and extremely strong!! No issues from us and we would use this company again if needed! Thankyou.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Simon C & Aaron where very friendly and efficient. Helping me decide which way round to have hot tub and moving into the perfect position. Always asking if I was happy, even explained about setting i... Vis mer
Could not reccomend more highly. I was a very nervous customer initially with lots of questions as our access is extremely tight and over high levels. A very expensive crane was the backup howev... Vis mer
Selskapet har svart
In advance of the transfer of our hot tub from Milton Keynes to Banbury Charlene and Bonnie stayed in touch to guide us through the logistics/ date/time/ what we needed to do. On the day, Simon and S... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Move Your Spa, formerly known as Transport A Tub, is a trusted nationwide hot tub moving company specialising in hot tub relocations, installations, removals and disposals across the UK. As one of the best-known hot tub movers in the country, we help homeowners, holiday parks, retailers and hot tub showrooms move spas safely, professionally and with as little stress as possible. From single hot tub moves between homes to more complex access jobs, our experienced team is equipped to handle every stage of the process with care and attention. We are proud to offer a true nationwide service across the UK mainland, using our fleet of specialist vehicles, purpose-built equipment and professionally trained engineers to deliver a smooth and reliable experience from start to finish. Whether you are moving home, buying or selling a used hot tub, repositioning a spa within your property or arranging delivery to a new location, our team is ready to help. We are fully insured and committed to providing a friendly, straightforward service that gives customers complete peace of mind. At Move Your Spa, we do more than simply transport hot tubs. We work with customers who want their hot tub moved from one location to another and professionally installed at the new address, helping to get everything set up and ready for use. Our team uses specialist hot tub moving equipment and modern vehicles to move your spa safely and efficiently, no matter the distance. We also support hot tub showrooms and trade partners looking for dependable hot tub movers and a professional delivery service they can rely on. We also specialise in hot tub disposals and removals for customers who no longer want their spa, have inherited one with a property purchase or need to dispose of a broken or unwanted unit responsibly. Whether your hot tub is in working order or no longer functional, we can help arrange professional removal and environmentally responsible disposal. With years of experience, a strong reputation and a friendly team that genuinely cares about great service, Move Your Spa continues to be a leading name for anyone looking for a reliable hot tub moving company anywhere in the UK. Request your fast, free quote online today or call our friendly hot tub specialists who will be happy to help.
Kontaktopplysninger
4G Blenheim Court, NG6 8YP, Nottingham, Storbritannia
- 0333 990 0340
- moveyourspa.co.uk
4,9
Enestående
816 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Exactly what we needed.
The team arrived on time, were polite knowledgeable and got the job done in a timely manner.
They took great care of our tub and moved it to exactly where we wanted it positioned in the new property.
Would definitely recommend .
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!
Excellent service
Excellent service, fast & efficient
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!
Good review
The team that attended were very professional in the way they completed their work would definitely use the services again 👍🏻
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!
Simon and Scott were excellent HOWEVER.....
Simon and Scott were excellent. They were polite, professional, and hardworking, and they genuinely deserve 5 stars.
Unfortunately, the company itself was a complete shambles. Extra VAT charges were suddenly introduced without being made clear upfront, despite an all-inclusive price being agreed. Being told afterwards to “read the small print in the terms and conditions” is not an acceptable excuse for poor transparency.
Getting an invoice was unnecessarily difficult. I was told I had to pay first and only then would I receive an invoice, which is not how professional businesses operate. I requested a secure payment link instead of paying over the phone, yet this was not prepared in advance. As a result, I was left standing around for over 30 minutes, unable to leave, and ended up missing a scheduled meeting due to their incompetence and lack of organisation.
What should have been a straightforward transaction turned into a stressful and frustrating experience. The pressure to pay immediately, the refusal to provide proper documentation upfront, and the last-minute VAT demand demonstrate extremely poor customer service and internal processes.
Outstanding on-site staff, but extremely poor management and administration. I would not use this company again and would not recommend them.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thanks for coming back to us, and we do appreciate you highlighting how good Simon and Scott were, I’ll make sure they see that.
We’re genuinely sorry the payment and admin side left you frustrated, especially to the point you missed a meeting.
On the VAT point, we want to be crystal clear. We’re not “introducing VAT charges suddenly” after an all-inclusive price is agreed. From what we can see on our side, the total you were charged and paid matches the quoted all-inclusive figure shown in the quotation and booking confirmation. However, we accept your broader point about transparency, if anything feels like a surprise on the day, then we haven’t made things clear enough so we’ll take a look at our communications to see where we can improve.
On invoices, we don’t issue invoices prior to receiving payment and are not required by law to do so. However, we will provide them promptly after payment is received, on request by the customer. The quotation and booking confirmation emails also outline the total payable, payments made, the remaining balance, and the payment terms, so the full financial detail is provided upfront even if a formal invoice is issued after settlement.
On the payment method, we do need to clarify this point. Our preferred method for final balances is cash as clearly stated in the quotation and booking confirmation emails. Cash is preferred for us as there are no payment fees (which a card payment would incur for us, forcing us to increase our prices to reflect these).
A payment link is not our default option. In this case, because the preferred payment method wasn’t ready at completion a payment link had to be arranged on the spot. The office team member that would create this link was on the phone to another customer. These factors contributed to your delay.
We do need to say we dispute parts of the review, but we also recognise that disagreement doesn’t change how the experience felt from your side. We’ll take this feedback and tighten up how we handle payment method requests during booking, so expectations are clearer and the end of the job runs smoothly.
Thankyou for choosing Move Your Spa.
Simon and Scott came to move my hot tub…
Simon and Scott came to move my hot tub in for me and they transported it quickly and safely into position was really happy would recommend!
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!
Simon and Scott were amazing!
Simon and Scott were amazing!! I cannot tha k them enough for being so helpful, resourceful and providing an incredible service
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!
Service as described and expected
Service as described and expected. No issues and Simon + Scott were very friendly.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!
Amazing Team and did what they said they’d do
The team were great from start to finish. We were moving house and wanted to take our hot tub with us. The team flushed it through, cleaned the entire tub, wrapped it and took the unit, the lid and steps into storage. It was there for 3 months whilst we moved and had the new site prepared. They then delivered it on time with speed and set it all back up wiring it up into the new position. Had it all delivered, manoeuvred, filled, serviced and working again in the space of a few hours at our new home. Amazing team and couldn’t recommend them highly enough.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for taking the time to leave a review and for choosing Move Your Spa. We really appreciate it and are pleased you were happy with the service!
Quick and efficient delivery service
Quick and efficient delivery service, the people who we bought the hot tub from said they were brilliant their end and super quick and polite our end. Would definitely recommend! Simon and Scott were fab and very knowledgeable! 🤩
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for taking the time to leave a review and for choosing Move Your Spa. We really appreciate it and are pleased you were happy with the service!
Simon and Scott were brilliant
Simon and Scott were brilliant! Move our 6 seat hot tub from a very difficult location which included getting it half way across a park - moved with care and precision left both our old and new property in excellent condition - highly recommend. Enjoy you lr Friday boys!
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!
Moving hot tub
Very helpful and clear about the information they needed and quick to reply.
Easy to arrange and Simon and Scott were very friendly and efficient.
You came recommended and I would do the same.
Thank you
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!
Absolutely fantastic!
Absolutely fantastic!! My buyer arranged the collection. Arrived on time and within the hour the tub was loaded and on its way. Really good customer service and friendly guys!
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!
The team arrived as agreed and set…
The team arrived as agreed and set about up lifting our hot tub, whole process was carried out with no fuss, very professional throughout and most import no damage to the property or the hot tub.
Well done team!!!!!!
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!
Lee and Simon Diamond geezers.
Lee and Simon arrived 20 minutes early having done another job somewhere in the country quickly got our hot tub on the back of their truck and at our new address managed to back their truck in between two fence panels and put it straight onto our new base.I could not believe what two guys to do with such a heavy expensive toy of ours but done it with ease, would definitely recommend this company 100%
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!
Wonderful experience loved the guys Lee…
Wonderful experience loved the guys Lee and Simon was no problem no job too big I would say. Would definitely use them again
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!
Good lads cracked on did a great job…
Good lads cracked on did a great job would recommend and definitely use again
12. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!
Emily is brilliant!
They were brilliant! Emily especially went out of her way to get our Hot Tub moved with 48 hours notice. Amazing work!
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!
Hot tub relocation
Simon and Scott arrived at 8am having travelled from Nottingham to Bristol. They were extremely polite and respected our property. They noticed when moving our hot tub that there was an issue with the wooden frame at the bottom so that we could get it fixed. They were very efficient as there were a few obstacles between where the hot tub was to where it was being moved too, i.e, steps, ponds, gas meters and raised flower beds. All communications with the company were professional, I would highly recommend them. Big thanks to Scott and Simon
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!
Excellent communications from start to…
Excellent communications from start to finish. Extremely efficient and professional service when it came to that actual spa move. The two men who moved it were polite and more than happy to converse. I would highly recommend this company to move your hot tub. A*
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!
ThankFeedback for Hot Tub Delivery Team you to the team for moving my hot…
Thank you to the team for moving my hot tub from storage to my property. I really appreciate the effort you put in. The hot tub turned out to be bigger and heavier than expected, and it definitely wasn’t an easy job, but you handled it professionally and made sure everything was moved safely.
Thanks again for the hard work and for getting it done despite the challenge
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Move Your Spa
Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!
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