GEM Motoring Assist Anmeldelser 

Found the app very easy to use and it asked all the relevant questions. Response was swift and the recovery vehicle was there within 20 mins. Driver of vehicle was very pleasant and helpful and particularly concerned to ensure our safety. He dropped us off so we could pick up husband’s car and took my vehicle to the kia garage.

Tyre sidewall damaged so my can of goo wouldn't work. Professional call centre listed to me when I said there's no point in putting my space-saver wheel on as it will have to come off again for a new tyre. Recovery driver was local to me, professional, careful with the car and knew the area. (Massive contrast to the hassles I had in previous years with the R-A-C and A-A when I had a car with more than one air suspension failure, and they insisted on sending out a technician each time before finally agreeing to recover). GEM call centre listened and called to check a) Had the recovery agent arrived and b) Had I arrived at the tyre fitter. A genuine 10/10.

One of my tyres completely deflated suddenly after a pothole, and my vehicle does not have a spare tyre. With a mile to go home i was not sure I would make it so didnt take the chance and pulled into a pub car park. I was with my young daughter and wife and it was during a heatwave. I contacted Gem using the app, and I received confirmation within 10 minutes of the recovery agent that was heading to me and from which location they were travelling from. I then received a further call from the recovery agents themselves within the hour to say that they were out with my vehicle. I was then transported back home, and my car was delivered to my front drive. I received a call from GEM to confirm I had been picked up. Very good experience. Been with GEM for a number of years but I think this is the first time i used them.

We were waiting for 5 and a half hours !! Reported at 16.30 , picked up at 22.00!! We were left on the side of a busy dual carriageway which I would consider more dangerous than a motorway as on a motorway there is a hard shoulder and crash barrier, none of which are present on a dual carriageway, whilst the traffic is travelling at the same speed.
As well as beeing dangerous and traumatic there no facilities, so no food or drink or toilet facilities.
On top of this we were repeatedly told the rescue would arrive in an hour , only to be increased by an hour when the previous hour had expired . When I asked the operator if it would ever end or if I could still be here at midnight (called for assistance at 16.30) they could not confirm that I wouldn't still be there by midnight! I repeated asked if they could contact an alternative recovery company after hours of waiting but this was not done. Overall a terrible experience. After being a customer for about 20 years I will not be renewing and will seek a recovery company with a better record of rescue time , it appears Britannia rescue have a better record. I need to reduce my risk of being left in such a horrendous position in future.

Used to sing their praises to everyone but in light of recent events I wouldn’t recommend any longer.

I've not been a member for very long, in fact I joined just last year. Up until then, I have not had breakdown recovery at all, mainly because the RAC and AA are so ridiculously expensive, but I felt I should have some sort of assistance because my wife is registered disabled and relies on oxygen concentrators to keep her alive. ( yes, after 55 years that has crossed my mind several times.) The battery in the portable machine doesn't last very long and is plugged into the 12v outlet to keep it charged up. Lo and behold, on the 30th May the Volvo S70 I was driving decided to have a rest. ( Volvo's don't breakdown, they rest.) I did try to use the GEM app but my 81year old brain also decided to rest. So I rang the direct line number. It was answered on about the second ring, sadly I cannot remember the young ladies name , but she was brilliant. Fortunately I didn't have my wife with me, but everything was taken out of my hands so I didn't have to do a thing. Within a couple of minutes she rang back to say that help was on it's way. Throughout the whole time whilst I was waiting for recovery I was contacted quite literally every few minutes to ensure I was not getting concerned or worrying about anything by both the young lady at GEM and the recovery driver. The recovery was delayed by about 20 minutes because of an overturned lorry, but apart from that everything went exactly as promised. If your car breaking down could ever be called a pleasant experience, then this was as near as you can get. Everyone involved was fantastic.
I only heard of GEM by good fortune.
My thanks to everyone for their help

Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top find a recovery vehicle which when arrived did a great job. While waiting a dog handler vehicle stopped and put on its flashing yellow lights and suggested because of position to call Police - who came and waited for recovery. Would have been helpful for phone operator to have suggested calling Police as quite a few vehicles had barely slowed down initially.

An excellent service and very efficient throughout. A+++

Contacted GEM, texted a form. Filled recovery form in, towing caravan suddenly no ancillary lights on caravan and dusk. Gave our details, quick call back to confirm some details. Then call back to advise contacted recovery, couple more questions. Received text to say who was coming, then recovery turned up before too long. Break lights side rear side lights and indicators came on when plugged into their vehicle but also reversing lights permanently on so taped over these and recovered caravan to home address, helped me and made sure everything was ok before leaving to go back to Lincs.

Fairly straightforward breakdown reporting through the app. Can just stay on the phone and talk to a person if you want to.
Given a 2 hour slot for recovery to turn up. Got there in hour and a half.
Got me home. Friendly recovery chap. Had a good chat on way home. Been with GEM for several years but first time used, so far so good.

Excellent service for the second time.
Arrived early, sorted the car and I was on my way in 20 minutes.
The phone also gets answered promptly by a really helpful person.
Great service. Highly recommended.

Excellent helpful staff especially Jack.
Trusted my diagnosis and sent a tow truck straight out.
Very prompt

I had reason to call for assistance 19 May 26.
Within 30 minutes the truck arrived and we were soon on our way.
I pay and re-claim. The money was back in my bank in less than 7days.
Well done, this is my first time having to use GEM motoring assist which I find great value.

Call was answered quickly and politely. And had constant contacts to assure everything was working. The contractor who arrived did not take cards but GEM didn't even tell me but sorted it out directly with them.
Brilliant and reassuring service.

I must say again my experience with GEM motoring has been fantastic completely stress free vehicle could not be repaired at rd side and was recovered to a garage of my choice all with in 2 hours of first contact I was not left stranded as the vehicle was at my home address third time of using the service for different vehicles and I have no complaints at all

I broke down while travelling on holiday and just about to enter a motorway. I had warnings come up mentioning handbrake, trip computer one, and unable to read type pressures. No one of it made a lot of sense plus the tyres all looked ok, and the handbrake was off. I didn't fancy entering a motorway with a fault so called GEM. The call was answered very quickly and details taken. The GEM man arranged for a service van to attend and investigate. He arrived in about 25 minutes, checked the details and checked everything and cleared the warning. He diagnose a faulty TPMS unit or sensor andeclared the car safe to use, but needing non urgent attention. The whole thing took about an hour. Excelent service

All ok, chap arrived with breakdown truck, and he was very knowledgeable, and helpful. My car was soon on the breakdown vehicle, and soon delivered to the garage for repairs. Good overall experience

I’ve been a paying member of GEM for several years. The first time I actually needed them, they failed completely. Be aware, they use another contractor for breakdowns called ‘Call Assist’.

I broke down on a rural road in Dorset in the evening. From that point onward, the service deteriorated rapidly. I was explicitly told I was “fully covered” for recovery home, however they then failed to secure recovery and constantly changed their position.

I was repeatedly asked to:
o arrange my own transport
o check for taxis / Uber (with limited signal in the middle of nowhere)
o find my own tyre fitter

I was passed between numerous call handlers, had to repeat everything multiple times, and no one took ownership of the situation.

The most serious failure was when they cancelled my recovery because I had found a tyre fitter myself (which I should never have been asked to do in the first place)
That tyre fitter then couldn’t help which left me with no recovery arranged at all, late at night.

As a result, I was stranded for over 12 hours and had to sleep in my car.

The next morning, I was suddenly told I was only covered for 10–20 miles, despite the previous night’s assurances, a complete contradiction of what I had been told. To make matters worse, when I was finally recovered, the recovery driver told me that his company would have happily taken me all the way home the previous night, they were just never contacted. This completely undermines Call Assist’s repeated claim that “all options had been exhausted.”
Their investigation later upheld my complaint, but only on the basis of “delay”, and offered a pathetic £50 compensation. This is after I have paid around £130 per year for full breakdown cover membership. I have submitted the complaint to the financial ombudsman.

This was not a delay. It was:
• Misinformation about cover
• Poor coordination
• Failure to maintain a recovery plan
• Lack of duty of care to a stranded customer

I was left cold, tired, and unsupported in a remote location overnight. I am a fit male who was on my own. A family with young kids in the same situation could have been in serious danger.

This is not a service you can rely on in an emergency.

Classic car suffered overheating problems. Managed to get home and called GEM. Excellent service given and appointment made for car to be collected and taken to a garage of my choice that specialised in dealing with that vehicle. Service from 24/7 was very efficient and friendly!

Absolutely dire service. Waited 4 i/2 hours for recovery with an elderly passenger on the very busy Mayfield by-pass with nowhere to take refuge. A terrifying experience for both of us. Offered £25 compensation!