I wanted a medic alert necklace which was modern and didn’t look really out of place with my corporate wear, or if I needed to dress up in the evening. Something that stood out for the design,... Vis mer
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I recently ordered a personalised Hex Bar Keyring as a special gift for our son on his wedding day. Morgan and French completed the request quickly and beautifully. The gift was just what we needed
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Attention to detail and great customer service with a really high quality product. Never disappointed. Mine was a gift for my hairdresser and she absolutely loved it!! Thank you
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Absolutely love my Paracord Medic Alert bracelet, came fast, looks ace and is really comfortable. First of many purchases!
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
At Morgan and French, we create beautiful, individual and meaningful pieces of personalised jewellery, crafted with love and care by our team of passionate designers and silversmiths from our Bedfordshire studio. We’re fiercely proud of our British heritage and we’re utterly dedicated to creating each piece from scratch to ensure every item of personalised jewellery is as unique as the person we’re creating it for.
Morgan & French - Company News
Skrevet av virksomheten
Kontaktopplysninger
The Old Fire Station, SG18 0JS, Biggleswade, Storbritannia
- 01767 348 188
- hello@morganandfrench.com
- morganandfrench.com
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Svar fra Morgan & French
Dear Ian,
Thank you for taking the time to leave such kind feedback! We're so pleased the piece arrived just when promised and that the quality lived up to expectations. It was a pleasure making it for you.
Kind regards,
Cheryl
Silver Torque Beacelet
The silver torque bracelet is simply beautiful, deliciously solid and in your face, yet classic, classy and one of a kind. What it needs is a similarly heavy and abundant torque necklace to accompany it. No other jewellery is required!
10. juni 2026
Svar fra Morgan & French
Dear Sarah,
What a joy to read your review! We're thrilled you're so taken with your silver torque bracelet, and we love that it strikes that balance of bold and timeless for you. A matching torque necklace sounds like a wonderful idea, and as custom work is something we love to do, just get in touch if you'd ever like us to make the set complete!
Kind regards,
Cheryl
Took great care
Good communication from M&F, especially as my late husband's last written words were not particularly easy to interpret. They did a wonderful job. I love the bracelet & will most likely add another personalised bead.
3. juni 2026
Svar fra Morgan & French
Dear Jana,
Thank you for sharing such a touching review. Those handwritten pieces mean so much to us to get right, so I'm really glad the team could honour your late husband's words properly. We'd be more than happy to help whenever you're ready to add another bead.
Kind regards,
Cheryl
Great product, disappointing service
Pre-purchase experience was great, nice website, easy to order and add personalisation etc. Engraved ring looks really well too. My issue was that the silver chain did not arrive, and it was a 21st birthday present, so only opened on the day to discover it was missing. No one responded to my email, chatbot on the website didn't help, and when it said it was redirecting to a person, no one helped. I found a phone number and eventually got sorted, it was sent next day delivery that day, however even the person on the phone didn't really acknowledge the mistake, no real apology. Anyway, hopefully this was a one off, other than that everything was good, just soured the experience.
3. juni 2026
Svar fra Morgan & French
Dear Jonny,
Thank you for taking the time to share this, and I'm really sorry the experience was let down at the final hurdle, especially for a 21st birthday gift. The missing chain shouldn't have happened, and not getting a proper response when you reached out only made things worse. I want to apologise properly for both. I'm glad we eventually got it sorted on next day delivery, but I can absolutely see why it soured what should have been a special moment. We're taking a proper look at where the email and chatbot let you down so it doesn't catch anyone else out. Thank you for still giving us a fair review despite all that.
Kind regards,
Cheryl
Exceptional customer service
Simply the most amazing level of detail, quality and care taken to deliver this personalised necklace.
The care offered each step of the way was nothing short of perfection.
An amazing company offering personalised care.
10. juni 2026
Svar fra Morgan & French
Dear JC,
What a lovely review, thank you! It really does mean the world to hear that the care behind your personalised necklace came through at every step. Much appreciated.
Kind regards,
Cheryl
Beautiful necklace
Beautiful necklace - exactly as ordered. Very prompt delivery too. V pleased😊
2. juni 2026
Svar fra Morgan & French
Dear Kate,
Thank you, Kate! So glad the necklace arrived just as you'd hoped and that delivery was speedy too. Much appreciated.
Kind regards,
Cheryl
We had a fabulous bracelet made by this…
We had a fabulous bracelet made by this company for my husbands 60th. It was made in plenty of time. Hes not seen it yet, but i know he will be thrilled, it is just perfect, made well and looks just like the images shown on their page. Great quality and excellent service.
Cant waite to see his face!!!
9. juni 2026
Svar fra Morgan & French
Dear Tina,
What a special birthday to mark, thank you for the lovely review! How exciting that you've got it tucked away ready for the big day. Fingers crossed for a wonderful reveal!
Kind regards,
Cheryl
Great customer service and a beautiful…
Great customer service and a beautiful necklace - thank you! X
6. juni 2026
Svar fra Morgan & French
Dear Kate,
Thank you so much, Kate! So pleased you're happy with both the necklace and the service!
Kind regards,
Cheryl
Svar fra Morgan & French
Dear Sharon,
Thank you, Sharon! Really appreciate the kind words and the lovely recommendation!
Kind regards,
Cheryl
Efficient system to order
Efficient system to order. Good delivery time and beautifully presented and just what I wanted
1. juni 2026
Svar fra Morgan & French
Dear Mary,
Thank you for the lovely review! So glad ordering was easy and that your piece arrived nicely presented and just as you'd hoped. Much appreciated.
Kind regards,
Cheryl
Svar fra Morgan & French
Dear CB,
Thank you, lovely to hear you're enjoying your necklace! Much appreciated.
Kind regards,
Cheryl
Order came quicker than time stated,
Order came quicker than time stated,
Everything was exactly as described, and friendly correspondence.
Extremely happy with our wedding rings
26. mai 2026
Svar fra Morgan & French
Dear Christopher,
Thank you for the kind review and congratulations to you both! So pleased the wedding rings arrived in good time and that you're happy with them. Wishing you a wonderful day ahead.
Kind regards,
Cheryl
Beautiful pendant for our son's 18th…
Beautiful pendant for our son's 18th birthday. We are thrilled with the quality of it and it arrived in record time! Will definitely be buying from you again. Very grateful.
4. juni 2026
Svar fra Morgan & French
Dear Abigail,
What a special milestone to mark, thank you for sharing! So pleased your son's 18th pendant arrived quickly and that you're thrilled with the quality. We'd love to welcome you back whenever the next occasion comes around!
Kind regards,
Cheryl
Absolutely brilliant customer service…
Absolutely brilliant customer service and the story bracelet was beautiful thank you so much
3. juni 2026
Svar fra Morgan & French
Dear Sue,
Thank you, Sue! So glad your story bracelet has come together beautifully. Much appreciated.
Kind regards,
Cheryl
The communication was fabulous and the…
The communication was fabulous and the support received was wonderful. The final item was just as hoped too!
1. juni 2026
Svar fra Morgan & French
Thank you so much for the lovely feedback! It really does mean a lot to hear that the support along the way made a difference, and that your finished piece is just as you'd hoped. Much appreciated.
Kind regards,
Cheryl
Great customer service
26. mai 2026
Svar fra Morgan & French
Dear Jo,
Thank you, Jo! Lovely to hear the service hit the mark. Much appreciated.
Kind regards,
Cheryl
Svar fra Morgan & French
Dear June,
Thank you so much, June! Really kind of you to take the time to share that.
Kind regards,
Cheryl
My wife is very happy with her…
My wife is very happy with her necklace.
Easy process and fast dispatch.
26. mai 2026
Svar fra Morgan & French
Dear Michael,
Thank you for the kind review! So glad your wife is happy with her necklace and that everything was easy to sort along the way. Much appreciated.
Kind regards,
Cheryl
What a brilliant company with…
What a brilliant company with outstanding customer service,purchased a leather bracelet for my husband which was beautiful but unfortunately too large for him,as I bought it in early preparation for his birthday by the time his birthday came round the return deadline has passed, I contacted Morgan and French and the still very kindly said they’d accept it back for a resize .All I had to pay was postage to send it back,I returned it and received it back within 3 days!!! I can’t fault this company for both their service and product …Thank you Morgan and French ,I’m one very happy customer and you are fab .
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morgan & French
Dear Rebecca,
Thank you for such a lovely review! Buying ahead is always such a thoughtful thing to do, so we were more than happy to help get the resize sorted for you. Birthdays only come round once a year, after all! So glad your husband's bracelet is now just right for him.
Kind regards,
Cheryl
Very impressed with this company. They are outstanding!!
The service and communication from this company is outstanding. They replied to my queries extremely quickly and were lovely to deal with.
My order arrived within 2 days of being placed and I am very impressed with the quality of the items and the gift boxes they are in.
Thank you for everything, I will be placing another order very soon.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morgan & French
Dear Susan,
What a wonderful review, thank you! It really does mean a lot to hear that the service, the quality, and even the gift boxes all hit the mark. We'd love to welcome you back whenever you're ready for your next piece!
Kind regards,
Cheryl
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