Go South Coast Ltd Anmeldelser 50

5 stars for the drivers
But for the people In charge I wish I could give a zero

I was on the Morebus today Tuesday 23rd of June

I am not even complaining for myself but for all the drivers
I think it’s disgusting that you make them work in this heat with No air con or fans

You knew the weather was going to get hot and yet you have done nothing about it while you’re all sat in your air conned office's while they suffer

It was so hot on the bus the leather on my bag melted on to my brand new skirt 😡

Who Ever is in charge of how buses are working and how to keep your workers comfortable should be ashamed of themselves !!!
You should all be made to work the hot days while the drivers have days off but you won’t because non of you care and it shows.

I was waiting to catch the X3 bus home opposite the Greyfisher, New Bridge Rd, Salisbury.
At about 23:12 I saw the bus coming and put my right arm/hand out so it could pull over.
Alarmingly the Driver was driving with undue care and attention and probably didnt see me. The bus struck my hand/arm and caused bruising to my hand and wrist. I was in shock and had to get a Taxi home to Fordingbridge. I only had £35 on me so the Taxi driver took this as a cash payment.
I have now raised this with Customer Service and am waiting there response.
I am seeking reimbursement of my £35. If they do not reimburse my £35 I will take Legal Action and claim Personal Injuries, Stress, etc.

didn’t let us stop at services even though he said, we are now starving and people are nearly throwing up and dizzy because they haven’t eaten, the driver is know as dazzer and i found food i don’t recommend

You guys need to be running night buses from areas starting blandford to Pool and Bourmouth.
Or Sunday or evening busses to Weymouth Until midnight at least. So many people want to go to the theater or out on the town or even want to work out in this places in Poole or Bournemouth but the last bus back to Blandford is 1820 it's ridiculous.
Would it not be better to be running a later service and charge more Money? They do this all across the south coast to Brighton and Hove from Littlehampton for people to frequent the larger towns.
I shall be speaking to my local MP about it as busses finishing at 0620 in the evening is just old-fashioned. People want to go out and enjoy themself.

My family have used buses across cities in UK, but Moore buses are the GOAT, splendid customer service, we used one( M1) from Royal Bournemouth to Poole around 17hrs yesterday 23/05/2026 and the experience was top notch, Big shout out to Our driver Klive/Clive a very lively person with one of a kind customer support.
We are from Birmingham we were amazed by disparity between the services offered,
Keep it up💪💪💪💪💯❤️

Myself & my husband travelled on bus 50 from Swanage to Westbourne which left Swanage at 16:05. Our bus driver Vanessa was the best driver I have ever come across. So happy, caring & you could tell she loved her job & her passengers. I hope she gets rewarded for this x

Bus 12 is a big disappointment.I’ve used it a few times and it’s late about 10-15 every time.I nearly missed my doctor’s appointment today.Once it didn’t even show up and I had to get a taxi.

da italiano é già la 3 volta che ci lascia a piedi e non si ferma alla fermata il bus X3 per Salisbury. compagnia di bus scadenti. non rispettano le fermate. questo episodio mi e capitato 3 volte. pessima compagnia. per tutti gli italiani e non solo state alla larga e trovate un metodo alternativo il treno . molto meglio e puntuale. se si poteva recensire 0 avrei dato 0. vivendo in Inghilterra da 3 anni ho scoperto che i servizi bus in Inghilterra sono ai livelli del Venezuela. mi meraviglio del governo inglese che nn fa niente per questo.

My bus. The 17 to Poole was 15 minutes late. Appalling tbh. Made me late to work and this isn’t the first time either, I checked on the map and by the time the bus was supposed to arrive at my stop it had only just left Bournemouth. Clearly something to do with the staff

Zero stars, the worst and lowest educated humans alive drive these buses.one driver smoked his vape on the bus today

The actual bus experience has been fine, though the bus is usually late, but it's usually a minimal wait. My issue is with the awkward processes around tickets.

Issue 1: I bought a multipack of 10 passes that worked out as the cheapest way to ride the bus (for my situation). This SHOULD be an easy and uncomplicated process but it's made awkward and stressful by making each pass only good for 15 minutes once activated. There was one time I couldn't get my pass to activate due to poor signal. If catching a bus in the morning, I'd need to activate my pass before leaving my home because that was the only place with guaranteed signal between there and the bus stop. Unfortunately, if the bus is late which it usually is, the ticket can time out. I feel like I'm being punished for other people who've possibly taken advantage of the system, by having such a short window (it takes 5 minutes to walk to my bus stop, I like to be there a few minutes early in case the bus is early, that's already 8 minutes...). I had one pass time out and the driver let me on anyway but I imagine they might think you're trying to scam them and it's not a good feeling.

Issue 2: Using the tap on/tap off method. I've been told that the journey I take is £2.30 each way. I've used the tap on/tap off and charged £5.20 for the day rate. I only get on the bus twice and logic would suggest I should be charged the cheapest available way which would be two singles (£4.60). This has not happened. It may seem minimal but an extra 60p each day adds up.

I'm glad I only have to use the bus as a temporary means as it's been frustrating. It's too expensive, not reliable and it's so easy to have things go wrong with the timed passes and tap on/tap off charging you more than it should. My experiences has made me hate the bus. It's become so expensive since I last used it.

This company is literally driving me insane. The bus is always 10 minutes late. I am on the bus stop 5 mins before, because sometimes it comes too early!!! The drivers are eating whilst driving, taking it easy, and clearly there is 0 punsiment for being late. I can understand if there is unexpected traffic, busy summer day,etc. But this happens on a regular basis, in the winter evening with 0 traffic. You can’t take your eyes of the road for 1 second, because otherwise you miss the bus. I wish there could be something done, but since this is the only bus company in Bournemouth, they can just get away with it. I wish I could give 0 stars and I hope this horrendous company goes bankrupt and some other company that will care about the paying customer will take over !!!! UNBELIAVABLY UNRELIABLE SERVICE. I’m about 3x times faster on my bicycle !!!

Go South Coast are accounting area for Swinbus in Wiltshire (Shows up as this on Credit Card Statement).
Had a valid Plusbus ticket qr code in my Google wallet however, tried to scan it twice but wallet flicked over to my Credit Card both times and it took a £3 payment for a single fare instead.
Bus Driver stated nothing he could do about it and would have to contact customer services later after seeing my plusbus and keying it manually.
Customer Services at Go South Coast accounts contacted me back by email but stated that last 4 digits of card number, screenshots of trip tickets from wallet, along with plusbus screenshot - all showing dates, were insufficient to find Card transaction and wanted a lot more information about my credit card, including first 6 digits, Verification number from back of card but claimed still couldn't find transaction.
This went backwards and forwards for a number of emails, continually asking for more information, some of which I had already given, until I gave up out of sheer frustration, as I have far better things to do with my time than keep dealing with the customer service representative. All this for a piddling £3.
Fine for her - She's sat in a nice warm office and getting paid for this.
I have had to take early retirement and a drop in income to help my wife, maintain my home, and exercise dog etc.
I hope the Corporate Machine that is Go-Ahead group enjoy their,unearned, extra £3 profits which they obviously desperately need for down at heel shareholders and poorly paid executives bonuses.
Incidentally, I was a Bus Driver for 11 years with Citybus Plymouth, Part of Go-Ahead group, and if I hadn't given a customer the benefit of doubt over such a piddling amount, I would have, in all likelihood, recieved a disciplinary.

There was 15 minutes between the 40 bus arriving in Swanage and the 50 leaving - plenty of time to connect. The 40 arrived late at 14:05, the 50 had already left, surely you expect some of your customers will need to transfer between services.

BUS driver GRAHAM Leyland
Nr 14 bus to Bournemouth Hospital
He is not only a bus driver, he is also a very compassionate helpful busdriver and person to often ill and fragile people needing help to get to the hospital. I saw him escorts a lady with a walker to the pedestrian crossing ad she could not understand how to get to the opposite side of the road. He is friendly and reqlly goes "above and beyond" his actual duty of just driving a bus. People that take this bus ask more from him, ask for help with all kinds of things not bus driving related and he helps us all as he did a number of people in the ride we took back home to Kinson at around 1pm. Please give him a raise, and a promotion. I ca t think of anyone that deserves it more. Thanking you for your utmost kindness from the bottom our 💕 today.

Yours sincerely
The 3 of us, carers and client

Despite mentioning it so many times, the heating in a lot of the buses seems to be on all the time even on hot sunny days. You would save yourselves a lot of money if you turned them off as a lot of us are continually opening the windows. It's no good gor anyone's health, as it's the hot environment causes germs to multiply more, especially when buses get full up.
You could ask your engineers to sort it out and perhaps have a way of allowing drivers to contol it, say in the winter months after 9pm when it really gets cold.

I hate hate these buses IM ALWAYS LATE!! They come to town after being late to Lansdown and they change drivers there taking their sweet time having a laugh!! The money I pay does not include this! This is ridiculous they should be a lot faster than this !! Worst buses in the uk

We took the Stonehenge tour on a Sunday afternoon. Pickup at the train station at 12 noon and were dropped off at Stonehenge. The posted bus schedule on the website and brochure is supposed to pick up at :47 after each hour. After visiting Stonehenge, we were at the pickup location 20 minutes early. The bus never showed up as scheduled. We waited another hour. When the bus came, I mentioned this to the driver and he said it wasn't his route. He gave me contact information "to try to get a refund". Because of the bus delay, we were not able to go to Salisbury Cathedral to see the Magna Carta because it closed before we arrived back in town. The tickets to Cathedral are good for another day, but we were flying out of London the next day and could not go. The driver couldn't have cared less. I contacted the tour company and their excuse was traffic. Well, it was a Sunday afternoon, Salisbury is a small town, and we did not experience any traffic delays to or from Salisbury to Stonehenge. I did not receive a partial refund as requested. I would not recommend this tour company because the bus service is not reliable as posted.

Worst app ever misleading information brought the wrong bus ticket because of advice given on the silly app and ended up paying twice wasn't a cheep day anyway this just made It far worse thankfully lovely helpful bus drivers

Even though the bus was late the driver made a point of saying he was sorry for being late at the end of the day it is not his fault with all the road work every where. It was the 18-40 12 service from Melvin road he was about 7 mins late