DO NOT BUY! Extremely poor quality — this feels like cheap mass-produced material. The fabric smells like plastic, the stitching is uneven, and the overall finishing is very low grade. The... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Delivery to Belgium took almost 6 weeks. The pajamas are generally okay, but the stitching is a bit uneven in places. Still wearable. The material is 95% polyester and 5% spandex, feels like stan... Vis mer
Selskapet har svart
Beautiful product. Love the comfy fabric and the fit is true to size. Excellent customer service. I have now purchased 2 lace bodysuits.
I had a great experience ordering from Moonhaven. I bought some lingerie for my girlfriend and a pajama set, and the quality was really nice. Everything looked exactly like the pictures and the ma... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Moonhaven designs lingerie and pajamas created for real nights, real bodies, and real life. Our focus is on helping women feel comfortable, confident, and at ease at home without pressure, discomfort, or having to choose between feeling good and feeling feminine. We started Moonhaven because we noticed that most lingerie and sleepwear force women into extremes. Pieces are often either designed to look good but feel uncomfortable, or feel comfortable but leave you feeling invisible. We believe there should be a middle ground clothing that feels soft on your skin, fits naturally, and still helps you feel confident in your own body. At Moonhaven, we believe that how you feel at night actually matters. Evenings should feel like a moment to unwind, relax, and reconnect with yourself — not another moment of performance. That’s why we focus on thoughtful fits, breathable materials, and subtle feminine details that are made to be worn, slept in, and lived in. Our designs are created for women who want to feel good in their own skin, without trying too hard or becoming someone they’re not. Whether you’re winding down after a long day, spending a quiet evening at home, or simply changing into something that feels right, Moonhaven is made to support comfort, confidence, and ease. Moonhaven isn’t about trends or expectations it’s about feeling like yourself again, even when no one else is watching.
Kontaktopplysninger
Trompstraat 42Z, 2315TA, Leiden, Nederland
- hello@moonhaven.eu
- moonhaven.eu
3,9
Bra
91 anmeldelser
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
My new fave pajama shop
My new fave pajama shop! I got two pajama sets and I love all of them!! I was hesitant with the quality but the actual sets shocked me so much. Will buy more soon and get some for my mom and sisters. Thankyou
8. januar 2026
Anmeldelse skrevet uten oppfordring
The shipment was very much delayed…
The shipment was very much delayed because one missing zip code.
The product are good quality.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Amazingly comfortable
The pajamas and sleep mask are of very good quality, comfortable, and soft. I've used a sleep mask before and didn't like it. This one is surprisingly comfortable, and I slept very well. Barely noticed I was wearing it.
Great service and excellent communication too.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Great website and excellent customer service
I placed my first order a couple days ago and I’m really happy with it. the sets are beautiful and were delivered quickly. I had entered the wrong email address by mistake, but they responded right away and sorted everything out. I’ll definitely be ordering again!
7. januar 2026
Anmeldelse skrevet uten oppfordring
Great service
Nice offering
Easy payment with smooth tracking
Products are very nice and the fit is great!
6. desember 2025
Anmeldelse skrevet uten oppfordring
Good quality items
Good quality items, my wife love them.
25. desember 2025
Anmeldelse skrevet uten oppfordring
Super blij met mijn nieuwe setje
Super blij met mijn nieuwe setje! Staat echt prachtig en zit super lekker. Voor BH maat 65-F past een M perfect 🫶🏻
5. januar 2026
Anmeldelse skrevet uten oppfordring
my first order at Moonhaven
I was a bit skeptical at first since it was my first time ordering from Moonhaven, but I ended up being pleasantly surprised. Communication was clear and friendly, delivery was smooth and on time, and the quality of the sleepwear and underwear exceeded my expectations. Everything felt well made and comfortable. I would definitely order again.
23. november 2025
Anmeldelse skrevet uten oppfordring
Great products
Great products, speedy delivery even to New Zealand
25. desember 2025
Anmeldelse skrevet uten oppfordring
Good customer support
Got the ordered set, unfortunately in another size than ordered. Returned the set and got my money back quick and smoothly.
19. desember 2025
Anmeldelse skrevet uten oppfordring
Amazing products and very fast…
Amazing products and very fast shipping. Loved the items I got
11. desember 2025
Anmeldelse skrevet uten oppfordring
Service client top
Ma commande étais en rupture de stock ce qui a provoqué un retard dans la livraison.
Mais cependant le service client a été très compétent et réactif.
Les ensembles sont magnifiques et tailles parfaitement bien.
2. november 2025
Anmeldelse skrevet uten oppfordring
Great!!!!!
4. januar 2026
Anmeldelse skrevet uten oppfordring
Fast reply to contact
Fast reply to contact! Great quality clothes
20. desember 2025
Anmeldelse skrevet uten oppfordring
I’ve been waiting for my package for…
I’ve been waiting for my package for almost two months.
13. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Moonhaven
Hi Zan,
We’re very sorry about the long wait, this is not the experience we want you to have.
A delay of nearly two months is unacceptable, and we sincerely apologize for the inconvenience this has caused. We’ve already reached out to you by email to check the status of your order and work toward a proper resolution, whether that’s delivery confirmation, a replacement, or a refund.
Thank you for your patience, and we appreciate the opportunity to resolve this with you.
Kind regards,
Elisa from Moonhaven
Customer Support Team
Order never arrived. And got no refund
Made anorder. One month and half past moonhaven said order was failed to deliver. Asked for refund and got nothing.
So paid 100euros for the air.
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Moonhaven
Hi Edvinas,
We’re very sorry to hear about this and fully understand how frustrating this situation is. It's also frustrating for us if a carrier does not meet its standards, and will reach out to them as well.
If an order fails to be delivered, a resend, refund or replacement should of course be processed and it’s not acceptable that this hasn’t happened yet. We sincerely apologize for the inconvenience and for the lack of follow-up on this.
This is not the experience we want any customer to have. We’d like to resolve this immediately. We will reach out to you by email directly to review your order and ensure that either a full refund or a suitable solution is provided without further delay.
Thank you for bringing this to our attention. We take this seriously and will make sure it’s handled properly.
Kind regards,
Elisa from Moonhaven
Customer Support Team
Great PJs
Had a bit delay with shipping because of Black Friday, but in general It was great and quality of it is definitely worth :)
22. desember 2025
Anmeldelse skrevet uten oppfordring
One month delay in delivery
One month delay in delivery. I made an order from what seems to be an EU company, but now found out its a Chinese company and transports my purchase with AliExpress. Ultimately, this means that the purchase is now close to one month delayed. I'm starting to get worried about the quality of the product, but let's see (if it ever arrives)
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Moonhaven
Hello Anders,
We’re sorry that your order is taking longer than expected and understand your concerns.
During this period, demand was exceptionally high, and unfortunately some items temporarily ran out of stock. This caused a delay in fulfillment, which we know is not the experience you were expecting.
We’d also like to clarify that we did not receive an email from you regarding this issue. It seems this slipped through on our side, and for that we sincerely apologize, we weren’t aware of your concern earlier and should have followed up proactively. This is something we will improve.
We are an EU-based company, and every product is carefully selected by our team and meets our internal quality standards.
We will reach out to you by email directly to resolve this with you as quickly as possible and make sure you’re properly taken care of.
Thank you for your patience, and we hope to turn this experience into a positive one.
Kind regards,
Elisa from Moonhaven
Customer Support Team
i ordered a set of pajamas and lingerie…
i ordered a set of pajamas and lingerie for my girlfriend, oh men she was so happy! (gentlemen, you know what to do.) Also i ordered a deepsleep mask for myself. Great service and communication by Elisa from Moonhaven, thank you!
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.