Monstergroup Anmeldelser 

Subject: URGENT: Formal Complaint – Faulty Sugarcane Machine – refrance W24951805-1M-E

To the Customer Service Manager, THE RANGE AND MONSTER GROUP

I am writing to formally complain about the unacceptable service and complete lack of professional communication regarding a sugarcane machine purchased for nearly £800. The machine is faulty and remains under warranty.

I am extremely frustrated by the way I have been treated. For the past few weeks, I have been pushed from pillar to post and consistently ignored.

My experience is summarized as follows:

- Unresponsive Communication: My numerous emails have gone unreplied, and my phone calls are constantly directed to voicemail because there is no one available to pick up the line.

- Collection Delays: It took nearly three weeks of effort just to get the machine picked up.

- Missing Equipment: Since the collection over a week ago, your team claims they cannot find my order or the machine itself.

Under the Consumer Rights Act 2015, I am entitled to a machine that is fit for purpose. Your failure to provide a working product or even basic customer support is a breach of my consumer rights.

I require an immediate update on the status of my machine. If you cannot locate the item or provide a definitive date for its repair and return within 48 hours, I demand a full refund of the £800 purchase price.

Please be advised that I am now prepared to escalate this matter to the Citizens Advice Bureau, Trading Standards, and the Ombudsman to ensure this is resolved.

I expect a response by the end of the next business day.

Regards,

Date: 07/05/2026

Ordered 2 very large garden storage boxes via Groupon and under estimated the size so decided to return one.
Monster Group arranged prompt DHL collection from my home and refunded in approx 5 days. Excellent Customer service via Email. In light of many negative reviews I thought it would be useful to highlight a positive experience!

Purchased a lawnspreader from them had it for just over 1 year only used 3 times it is absolute rubbish quality.
I have spoken to Monster Group customer services and they dont want to know absolute rubbish Customer services.
They said Technical Dept would call me, 3 times they have said this and nothing.
I will never use this company again and would suggest other people do the same.

Do not use this company.
The level of incompetence and lack of customer service is astounding.
I placed an order with them and cancelled almost immediately realising I had ordered wrong. It took them weeks to cancel the order, then the delivery of the unwanted item arrived anyway despite cancellation and weeks after it had been cancelled. The item also arrived damaged, although irrelevant as I didn't want it anyway, but shows how appalling the business is.
They then refused to return the item, which is illegal, refused to refund the item, and are completely ignored all requests to lodge a complaint or be directed to their customer services.
This is an online scam, don't waste your money on this criminal enterprise.

Ordered and received an in cupboard bin set in November 2025. Terrible item, very poor quality, ball bearings are falling out if the runners and door no longer opens or closes properly, bins cannot be lifted out to clean properly. Contacted them, i had so many emails
From different people and after 2 weeks they have finally said they can't do anything. Absolutely terrible product and terrible service from them ...... think before you buy from them. And today I have received an email from wetransfer to say they haven't even opened the photos & video that they requested i send to them.

Extremely poor customer services ie no customer service as no response to messages. Trainers incorrectly sized with misleading marketing. Prices may look good but could NOT recommend this company to anybody

Ordered a cushion storage box, it wasn't cheap, nearly 300 euro. Put the new cushions into the box in September. Opened the box in March, my furniture is absolutely destroyed. It is covered in mould. They have offered me a new lining for the box. Seriously, do they really think I would use the box again. Also, my seating cushions are absolutely covered in mould. Small claims here I come..

Received goods that should have been new, but clearly already used by someone else and returned to supplier. They don't reply to emails. I don't trust this company and now see why these jokers have such bad reviews. Buy elsewhere.

I purchased a radiator cover from the Range.co.uk on-line. When I received the cover thought is was from the Range as per my order. However the company the radiator was from was Monster Group.co.uk. I have never heard of them before !. When I received the item it was the packaging on both side of the large item top to bottom was split and contents were spilling out when lifted.

I have contacted them send photographs the packaging and seem to be going round in circles.

Ho acquistato ,per il prezzo più basso sul web, un arieggiatore con livellatore 2 in 1. Consegna veloce .
Purtroppo mancava un collo con un pezzo mancante ed ho contattato il servizio clienti, disponibili e gentili , hanno risolto in poco tempo il mio problema. Consiglio l’acquisto su questo sito.

Ordered racking from this company. The racking came which was all ripped and sellotaped back together. I immediately sent an email regarding this. I was not able to open this as I was away for over a month. When I did I put it together. All seemed fine. After a few week went ro my shed to find that the wood is covered in mould. Really bad thick mould. Contacted customer service and they said that it was in the instructions that it needed to be treated. I did not receive any instructions! Customer service then said that if I wanted them they could send yo me. I feel this is a smart and unwarranted remark to make. The wood they supply is not fit for purpose.

Order delayed. Arrived and 4 boxes missing so after paying someone to attend to put together was unable to build. Waiting on a response as just goes to voicemail. Cost over £2000 and had to raise dispute with my credit card provider.

I wish I had read the reviews before purchasing. The item arrived extremely delayed despite being sold as next-day delivery. When it finally came, it was bent, unlabeled, and the instructions were completely useless.

I even had to pay someone to assemble it, yet the parts didn’t match or align properly, leaving noticeable gaps. The metal edges are dangerously sharp—I actually cut my thumb quite badly while handling it. The lock mechanism doesn’t align either, so the item cannot even be used as intended.

For the high price, this is totally unacceptable. The quality is awful, the product feels unsafe, and it’s absolutely not fit for purpose. I will never buy from this seller again and strongly advise others to avoid.

I wish I had read the reviews before I purchased from this company. My review is the same as everyone else’s. Faulty product and not helpfully

Time wasters.
I have a faulty product and they reply once a week, asking for completely irrelevant information just to keep delaying the return/replacement or refund.
One star is too much for companies like this playing the game, hoping you’ll just give up.
Do not buy anything from this company The Monster Group via The Range

Received a large rattan box from Monster via The Range a month ago. It arrived with no fixture parts. Despite several emails, I still don't have the parts needed to build the box, which is now propped up in our lounge. Dismal customer services, Range no help either. They have my money, and I don't have a usable product, so I will be taking legal advice. Shocking at every level.

Krijg geen contact Producten voor een deel geleverd bol.com moet er snel mee stoppen 25/7 Nog steeds geen contact restant van het product nog steeds niet geleverd Bol.com zou er ook naar kijken ook niks meer van gehoord Jammer allemaal 6/8 niks gehoord

Awful experience. ‘Tash’ was especially unhelpful.

I would give zero stars if I could, just had my 2nd Jukebox delivered & it’s faulty again,the quality is absolutely rubbish, trying to get through to someone in Customer Service is none existent, they never get back to you, the only good thing to happen, I contacted Amazon & they put a claim in & Refunded the money back, which was brilliant, I would never Purchase anything from this Comant again ☹️

Good value product (shed shelves) sold via B&Q with quick delivery. The shelves looked good at a great price but I had to return them.

I reported 11 parts missing 2 days after delivery. It took me weeks to get a response then weeks for them to arrange to send the missing parts but the sent the wrong colour for 10 and the wrong part (and colour) for the 11th. They finally agreed a return and refunded me.