Monarch Transport Group Inc Anmeldelser 

Great Service. Great communication. Thanks!

⚠️ Warning to anyone shipping a vehicle: Monarch Transportation Group quoted us $647, then raised the price days later claiming they couldn’t find a shipper. We paid more and were promised next-day delivery — got nothing, then were told the shipper had “mechanical failure.” We cancelled and were promised a refund in writing within 7 days. Weeks later, still nothing. Multiple calls, broken promises, false statements from staff, 25+ minute holds, and hung up on. Now disputing with our credit card and filing with the BBB. Do your research before trusting this company with anything.

Still waiting to see how this situation will be resolved. They might earn a few more stars if this is handled appropriately. I made a reservation weeks ago and paid extra to guarantee my rv would be transported tomorrow. I never received any Information about the driver and made multiple calls to the company. I finally got through this morning and requested the driver's Information. When I called the driver, he let me know that he would not be able to make it until Monday at the earliest. My reservation was for Saturday, with an extra $200 paid to guarantee delivery on that day. When I called the company back to let them know that this was unacceptable, as I travel for work and need my rv moved on Saturday. Again, this is why I paid extra and planned this week's in advance. The gentleman at Monarch let me know that I would lose my entire deposit if I cancel, even though they are the ones not honoring their end of the contract. They are currently attempting to find another driver. I don't have high expectations right now. Will update this review once I hear back from them. They may or may not earn more stars...

Had several issues from independent transport companies. But monarch transport found me a new one fast and got my vehicle transported on time . I highly recommend monarch transport.

My transport driver was amazing! I would definitely recommend for you transport needs.

Very similar process to get my motorcycle shipped. I would definitely recommend Monarch Transport Group for your shipping needs.

Great communication and delivery was on time and accurate

Very efficient and right on time - very polite and friendly driver - this is my second time using Monarch and both times I was 100% pleased with the entire transaction. Thanks so much for the excellent service guys!!

On time, responsive, clear communication at all times.

They got the job done in a timely matter with no problems at a fair price. I will use this company again when the need is needed.

The entire process was perfect. The vehicle arrived as promised and the driver was very professional. He took photos of every detail on the vehicle. And the price was just right. Would definitely recommend Monarch!

Delivery was quick and smooth . The price is very reasonable, & booking was quick . My driver was very nice and kept me informed. Thank you and I will definitely book again

Price was good, the tracking system did not work at all for me. The unit arrived in great shape with no damage found. Thanks

I called to get a car shipped. They said it would take 1-5 days to find a driver and it took them less than 1. Everything was very easy considering I had never done this but they made it easy.

Absolutely no communication. I was fraudulently charged extra fees. I feel like monarch is just another parasite that is infesting the transport industry. My actual driver was also terrible at the communication, but he was a very nice person. I would call him directly for his services again.

I paid an additional $400 for a specific day pick up (Thursday), the bike was picked up on Sunday evening, I had to have a neighbor stand in for me. The carrier told me they weren’t even contracted to pick it up until Saturday. They refused to refund the additional $400 for services they did not provide and have not responded to customer service emails. If I could do a negative star rating I would.

This was our first and last time!

We had never transported out Side by Sides anywhere that we weren't trailering them ourselves. We googled for a transport company and Monarch was the top of the list and the one that popped up with a high reputation.

We called and were briefly walked through the process and they had pretty good ratings so we booked it.

This is for a Vacation July 4th weekend and we booked this at the End of February so we needed assurances that our cars would be picked up and would make it on time. They told us this would be no problem this is what they do and they will solidify a carrier a few weeks before the dates and then arrange the pickups and return. They were supposed to have procured our transportation by June 25th per our contract, and still nothing.
We were down to the last 6 days and after multiple calls over the last couple weeks and almost no response other than a very uncaring "We haven't contracted your trip yet, were still looking for carriers" they still had not solidified our Transport.

I ended up securing an alternate transport and called and cancelled the contract. Within (1) Hour of doing that, I received a call that they coincidentally found transport, less than (1) hour after we cancelled the contract. AMAZING! Well the straw on the camels back was the fact that they still had the audacity to charge us $149 per vehicle for the cancellation and the charge was actually $154.96 because of a credit card fees they charged.

I highly recommend you do your homework before booking this company. They may be one of the biggest but they are definitely not good in our book.

Amazing from scheduling, picking up, and delivering! Would recommend 100%!

As mentioned from previous comments I to had been quoted $1053.00 to go Houston to Fargo w my motorcycle. Then I get a call saying the one who could pick up my ordered wanted $2000.00 I said most I could pay would be $1500 well behold and another driver called and said they could do it for $1500 imagine that nothing less. The pickup date was supposed to be on Wednesday and I waited all day and had to call after630 pm to find out he would show up the next day at 0900 but didn’t arrive until 1100 and didn’t depart till well after 1300 just to load a motorcycle. Which I helped in the beginning and took him a long time to get straps secure. The website says you’ll get updated progress which I didn’t get. Had to call to find out information. The driver barely spoke English or understood it. Was not dressed professionally and had flip flops on which he ended up tripping out of them. OSHA would have been in shock seeing that. On a positive comment it did arrive before the scheduled time without any damages. You’re throwing blindly at a dart board with company. You might get lucky and hit the board but it won’t be a bullseye.