Monarch Transport Group Inc Anmeldelser 

I scheduled and paid for a specific date and time due to storage would charge full month if I stayed for a single day August 1st
They tried to push to August 1st, I denied to the extent of cancelling “expedited order “ and pay the standard without additional charge being they didn’t provide the service committed to.
I was called on 8/1 at 7:30am saying driver was on site for pick I hadn’t authorized. I was attempted to be hustled for the add charges and as I r exuded we agreed on rate to transfer but no remorse or action taken for the additional cost as seen below due to them not making committed time and date
Port Everglades Truck Parking

Hi Marcos Sanchez — we received your monthly payment for Port Everglades Truck Parking. Thanks!

Amount paid $428.00
Payment date August 1, 2026
Invoice PEVG-68-5BTZ

Here is my experience and do not use this Company

We were moving 5.5 hrs from BH FL to Pensacola
I contacted multiple companies Sabrina at Monarch Sent me a quote for $480 same day Motorcycle transport and i agreed and this is were it went south
1. We were moving and the day before had to call them being they did not contact me for a pick up time of my motorcycle . A representative stated they we're working on it and would get back to me . The next morning the day of moving i reach back out again as we had a uhaul and were expecting the motorcycle transport company to pick up my bike .
2. They called me and they had to switch drivers i was told the new driver would be there by noon . I had already paid a $100 deposit and told them to charge me for the entire job . They then charged a 180 dollar depsit and now the job was not 480 but 563 as we ran out of time to make other arrangements i was stuck
3. The driver did not show up at 12pm he showed up at 7:30pm walking up to my family and neighbor he could not really speak english and waived us to walk down the street where a car carrier was waiting an not a motorcycle carrier and my nieghbor who is a firefighter and i had to load the bike onto the car carrier ourselves and we had to strap it down ourselves as well the way he was trying to strap my bike down would of came off and undone i have a customer Harley Softail that is not replaceable and we have a 7 and 3 year old were we had to get on the road being it was a tropical storm . We left at 9pm and did not make it too our new home at 6am its was completely unacceptable
3. The driver did not show up the next day at 12pm he showed up a day later while i was at work and was trying to motion my wife to help him get my 600lbs motorcycle off his car carrier and put it in my garage .

I was put in the position of no options and forced to pay more money than agreed and it was a car transport company i am a sales manager of auto dealership i needed a motorcycle transport company to come on time pick up my motorcycle load it and deliver it and unload it in a timely manner it is also concerning you have a commercial transport driver who can not speak english which i though you needed to get a CDL in Florida .I will be filing with DOT and the states attorneys office

Great service

It went well arrived when i did at my destination Only negative was I was told I could load back to bottom of windows and seats in front must be empty but when the carrier picked up it was an upcharege to do that and I had allready left to drive my other vehicle

Great customer support. Worked with me well on a few minor hiccups on my end. Would hire again.

In a word, “Wow!” Our experience with Monarch was incredible from beginning to end. Our customer service representative was very knowledgeable and answered all of our questions about how the process works.

The delivery person was excellent. He gave us updates regularly including when he anticipated picking up our RV in another state and time zone and when he would deliver to us! He was very personable and professional. We couldn’t have asked for a better delivery experience.

The price for transport was initially quoted at one price but ended up a higher figure. I wish that it would have been communicated better that with a “guaranteed delivery date” there was a nominal up charge. However, that being said, I would have no hesitation using this company again!

Not a great experience at all. Submitted my shipping need, was left a VM so I called back and spoke to someone. They told me that they would have my "agent" give me a call back shortly. Phone tag ensued. Not sure why I had to wait for that specific person(Jennifer Garza), but I did. Quoted $799 with no additional fees or surprises only to be told on the phone that the carrier would do it for $900. I reluctantly agreed because I was tired of the back and forth with them. Shipment was "dispatched" status on their site from 7/24 until I emailed them letting me know that I had the bike already on 7/27. Once I did that I got two messages at the same time one saying it's in transit and the other saying it's been delivered....... Here's a quote from the first email sent to me when it was dispatched, "For real-time updates and the most accurate tracking information, please use the Track Your Order button below. This is the fastest way to stay updated on your vehicle’s progress." That was a joke. Thank god Jose Carlos with Angies Safe Transportation was in contact with me and gave me updates up until he arrived. I've reached out to the "agent" several times explaining my concerns as well as the "Not satisfied? Let us make it right" link sent to me. Crickets. I don't like leaving poor reviews and have given them a week to make things right to which they don't seem that concerned on doing. I will use Angies Safe Transportation in the future, but it will not be through Monarch Transport Group.

Excellent service! Worth the cost of doing good business with good people! Keep it up guys!

Scheduling was easy, price was higher than quoted by took time to book a transport. Everything went well - delivery was when they said it would be.

Transportation did not happen when they said . They increased the price by 100 dollars once the possible pick up was scheduled. Pick up got canceled multiple times due to no driver and then wouldn’t let me cancel the service so I can just get it myself and told me they would charge my account 150 dollars even tho no signed contract which is against the law . Company is trash. Do not use. I would have reported them to FMCSA if I knew about it sooner. Bait n switch company

We were in a bind and needed a vehicle transported within 24 hours. We agreed to pay the mark up for expedited service and made arrangements for the vehicle to be picked up. It was 23 hours before monarch gave me any update on the 24 hour pickup. The company they gave me sent a pick up window. As the end of the pick up window approached, we had no updates from the driver or dispatch and the dashboard had not changed. As the window ended I called the driver and was informed the driver had cancelled. Monarch was completely unresponsive, no additional dispatch was updated and no communication.

You went$ from 1020 to $1550 whatever happened to my 15% off

Great experience but just because you pick a date, you may not get that date if a transport is not available. Lots of comms when the date is set

I demand to talk to the owner or manager about my delivery. The guy showed up with my bike in the back of a pickup. When he got to the property he had no ramps to unload the bike and no help. Bought ramps and he was "holding" the bike. It got sideways and fell with me on it.

They made you to sign 10 pages ToS document before you can move further to work with the quote. That signature makes you responsible for all fees and charges you can only imagine. In my case it was $150+ cancelation fee. It was a time sensitive shipment for me and after waiting a few days without result I cancelled the order and they charged me that fee. I wasn't able to dispute it with my credit card company. So they hire people to respond to disputes and pay them with your money -- just stay away from them.

One star bc you cant put zero! Called me 3 times to get my order, took shot without searching reviews, big mistake, placed order Tuesday for Sat pick up camper, after 10 calls to them on hold 10 min then they hang up! 5 emails, texts, got guy on phone Thurs he said ur on priority list no call back. Get guy phone fri he said checking w logistics call u back nothing! I scheduled 2 people to meet me at site 2 hours away to do hook ups, at 2 pm i get call, good news we are delivering monday but its $250 more, f u so i tried cancel they said I lose deposit! In between i had cal them to give them address of pick up and drop off as they just had towns! Now have pursue legally and will go after my time as well as others time, how are these scammers in business

I needed a trailer shipped across country. Monarch was great with a fast pickup and a reasonable price. All went smooth, would use again!

Good real time support but a bit disappointed that the price changed after confirmation.

These guys went all out, picked up my vehicle at 5:00 pm and drove 7 hours to deliver it at my house at 1:00am. Brady and the driver Joshua at monarch will get it done!!!
Thanks, Tom.