Monarch Transport Group Inc Anmeldelser 

We shipped our son’s car from CA to WI. The quoted price was great but we had to pay $211 more but it was fair because the cost of gas. The communication was good though minimal. The pick up was only one day late but they delivered the car in 3 days! That was great because that was 1 day earlier than expected. The driver was good, thorough, and the car was undamaged. I’d use Monarch again.

This company is a complete scam, please don't give them your credit card. They gave me a price of $625 to haul a golf cart from South Carolina to Va ....I signed the contract.

A few weeks later they called me twice with a driver that will deliver the golf cart for $1150, I said no I have a contract for $625...Then a few days later they had a driver that would do it for $850...Again i said why would I agree to that when I have a contract for $625..

The rep said they cant honor the price and cancelled the contract. The next thing was they charged my debit card $154 for a cancellation fee when they in fact cancelled. I called Customer service multiple times and held for 20 mins then was hung up on several times...I've emailed , text, done everything accept hire an attorney with not one response from the company....

Great communication through the entire process. Scheduling was easy and fast. Delivery was even faster. If I ever have to ship another bike, I will be using Monarch

They were very patient with me when it came to my budget. We eventually found a driver that was in my budget and the driver was very understanding and very nice to talk to!

UPDATED 9-4: Monarch just called and TRIED TO BRIBE ME to change my review. Offered me a restaurant gift card if I edit my review and send a screenshot of it first. I declined.

Original review:Monarch sent me a shipping quote which I accepted. A few days later, they called saying they could not find anyone to accept the route but found someone who would pick it up the next day if I agreed to pay more than 50% greater than the total quoted price. Since it had already been a few days and I would begin being charged storage fees, I accepted. No one picked up the car the next day. I reached out to Monarch who said they had someone else who would pick up the car that same day. No one picked up the car that day. The next day the car was finally picked up. This cost me $100 in storage fees. In total, I ended up paying and losing $413 more than my original quote.

Very quick service. Didn't forget about the quote even 5 weeks later had my trailer to me within a few days.

I was told the cost of transporting my car from Nebraska to Florida would be $849.00. I called Monarch after a few days and was then told the cost would be only $829.00. I received a call from one of the transport drivers and said he could pick up the car the next day but would be $1459.00. I said no and called the company again and they said I don't have to accept that offer! A few days later I called again to find out when my car was being picked up? At that point I cancelled because they had no time frame for pick up. They charged my credit card $159.46 cancellation fee which should not have been done. A transport was never scheduled. I contacted another company and the car is being picked up within one day for $1125.00. I called my credit card company and doing a charge back! BUYER BEWARE!!!!!

We shipped an RV trailer from TN to Washington state. The delivery was on time and the trailer arrived in very good condition with no problems. Cost was as quoted. My only complaint was that communication could be improved but overall I am quite pleased with the results. I would trust Monarch to do this again if I ever need the service.

I am only giving one star because less is not possible. This transport company is horrible. I called to make arrangements for a pick up three weeks in advance. I even paid a premium for guaranteed pick up. On the day they were supposed to pick my bike up,They had not even found a driver yet. I had to wait until the next day and my quoted price went up $900. I would have canceled on the spot. But I did not have time to find another carrier. I canceled the order for the return trip, and I was charged a $150 cancellation fee. Customer service is a joke. Everyone that I talked to on the phone could not care less about what was going on. Be smart. Save your money. Find another carrier. Not monarch.

They had two promised dates to move and missed both of them. So I canceled them. They are out of Florida, and take a big part of what you pay just for being middle men brokers.
They had the nerve to keep $154 of the deposit I sent them.
I plan to put tons of negative reviews all over the place and continue till they refund the money.

I contracted with Monarch Transport Group to transport a motorcycle from California to my home. Unfortunately, my experience was very disappointing.

Monarch provided a quote on July 19 for $1,003, including insurance. The transport was booked on July 29, with the motorcycle scheduled to be picked up from the motorcycle dealer in California on July 30 and delivered to me on August 1.

The driver did not pick up the motorcycle on July 30 because he was unable to get to the dealership before it closed.

On August 3, Monarch contacted me and offered to reschedule the pickup for August 4 with delivery by August 7. However, I was told the price would now be $1,303 — $300 more than the price I had agreed to.

I declined to pay the additional $300 and requested that the shipment be cancelled. During that call, the Monarch representative told me that my deposit would be refunded within 7–10 business days.

When the refund did not appear, I contacted Monarch again. This time I was told that because I had cancelled the shipment, my deposit was non-refundable.

To summarize: I had an agreed price of $1,003, the scheduled pickup was not completed, Monarch subsequently wanted an additional $300 to transport the motorcycle, and when I declined the higher price, I was initially told my deposit would be refunded. Monarch later refused to issue that refund.

I have now disputed the deposit charge with my credit-card company.

Based on my experience, I cannot recommend Monarch Transport Group. Anyone considering using this company may want to carefully review the cancellation and deposit terms and understand what happens if the originally scheduled transport is not completed at the agreed price.

This company will con you out of your card information with promises of shipping your vehicle or motorcycle. They have no interest in shipping they only want to charge you a fee once they double your agreed payment. When they tell you after weeks they found a driver but it will be double the price they are counting on you to say no so they can then charge you a cancelation fee of a couple hundred dollars. They will charge your account immediately and will not return your money. You will only talk to a human when they are stealing your card info and when they are ready to spring they double charge trap. Don't use these people unless you want to your card charge without getting your shipment.
Musa

Monarch was able to find me a carrier at the last minute of my move. Special thanks to Jennifer. Thank you

Warning to anyone shipping a vehicle with Monarch Transportation Group. they quoted me $769, then next day raised the price to $809, then next day raised the price to $909 I ended up paying $1049, claiming they couldn’t find a shipper. Just use a different Company there not reliable!!!!

I have now used MTG twice, great experience both times the had me picked up in less than 6 hours the second time first time was with in 24 hours!! Highly recommended in my opinion very good group of people to do business with!

This place is a joke do not waste your time. Driver never showed up to get my side by side and then had a thousand excuses why he did not show up. Call the office and they do not care at all they will take you $200 that you have to pay up front. This is a zero star review this place is terrible. Do not give them a up front deposit you will lose it.

Excellent communication and follow up. Friendly staff, vehicle delivered on time and my requests were followed. Would definitely use again.

I purchased a Jeep Wrangler in Maryland and requested a price from Monarch to deliver it to the Panhandle of Florida. Monarch quoted me a price of $769. I agreed but it took the dealership a week to receive and clear my check. Since it had been delayed I requested an updated quote. The quote came back the same and I signed a contract on a Tuesday morning. At that time I was told someone from dispatch would contact me when they had a driver set up. I heard nothing on Tuesday or Wednesday so I texted my contact on Thursday morning. Nothing from him again. Friday morning I got a text that I would get a call from Dispatch. about 10:30 Friday morning Dispatch called and told me the price would be (somewhere around) $1350. I was told this was a low volume route and that if I wanted it cheaper I could wait until they had a less expensive carrier available. No time frame was provided. I asked them to try to find someone soon. I then looked a the cost for me to fly up and drive the Jeep back myself. It would have been significantly cheaper. I called back and and a different person, who was familiar with my order, said they did have someone to take it and would bring it to me at the contracted price. I agreed. Monday morning I got a call from Dispatch that they had a driver and my new price would be $1150. Only option for the price I was quoted (three times) was to wait. Since I had missed my window to make the trip myself I very reluctantly agreed.
The only bright spot was who they hired to actually transport my Jeep. He was very professional and friendly. He kept in communication with me the entire way, he was where he said he would be when he said he would be there. I feel he went way above and beyond and he is the reason this was not 1 star review.
I did receive an email from the Monarch rep I originally spoke with asking me to submit a review but it did not include a link so I asked how to submit a review and have not heard back from him in several days.
If you wish to use Monarch, be very cautious of section 4B in the contract. It was mentioned numerous times as the reason my price kept changing. From signature on contract to delivery was 10 days for a 1000 mile route.

My experience with the company was good. They were finally able to match the price quoted, after three transporters. They should let you know in the beginning that the price may change. The transporter was great. He was there on time for pick up and delivery. I will be using the company again soon.

The driver was courteous and took good care of my bike, very professional. I will definitely use your company again.