Modesees Anmeldelser 

I made a purchase and I had no problem getting in touch with the support team, my purchase I made was small no fault of this merchant my error. I was told to keep the order as a gift and they will resend me a larger size. Thank you

I am trying to return an outfit received that I have been unable to try on because the turtleneck top is too narrow and Modesees is making it impossible. On top of that, two other outfits I ordered are out of stock and the option they are offering is to choose something else for the same value or higher. This is outrageous! They should be regulated.

Don’t loose time and money, poor quality takes over 2 month for delivery and when returning you pay more than 50% and you do t get your money back for the next three month

I purchased a dress and to find that I looked frumpy so I wanted to send it back. to find out that they don’t have this dress they don’t have my account absurd. I sent them the picture of the dress I sent him the picture of the packaging. Terrible company. It’s so sad because I was so excited to find a company that had these beautiful dresses and to no avail got scammed. I should have checked the reviews before I purchased and now I have a dress…

Took a long time to ship.

I discovered Modesees in 2025 became a regular customer ever since then. I am obsessed with their beautiful,so very original clothing line. I don't see their style of clothing in too many places on-line. Their customer service is EXCELLENT. I received a jumpsuit in the wrong size & within 24 hours I heard back from them, they are sending me the correct size. That is unheard of in the retail on-line business where many times your wait is weeks. Customer for life here!! ~Ginger

I received my 3 items out of 4 due to out of stock. They r suggesting that I select in stock item for an exchange. I have been dealing with this issue for over 2 months and still not resolved. However I like the quality of thr pieces I received. Good customer service responses but not as effective customer service.

Now received. HOWEVER waited a very, very long time to get the items and when they arrived, yesterday, I am able to state that the clothes that I ordered are poor quality therefore not worth the price or the wait of a very long time to get the items. I STILL suggest that you avoid buying from this company for the reasons that I state above.

Very worrisome doing business, I had now idea this is a china based company. I ordered two items which were not satisfactory and I asked for a return. First response was to take pictures of myself in the garments? What? Then on the chat they gave me long explanations on accepting return prepaid shipping to China pay all duty then they will process refund

Currently Out of Stock:MDZ2348C7BA_Black||M||YU
We apologize for the inconvenience, but this item is temporarily out of stock. To accommodate you, we invite you to select another style through the link below, provided the price difference is within $10:

After 2 more refund request and the same response saying the same thing I filed a complaint with paypal and received the following message.
MD81934
‍I am very sorry for the inconvenience

Because you raised a dispute, we are unable to issue a refund for you. You can come to us for a refund after canceling the dispute

Thank you for your understanding
‍
‍
‍Yours，
‍July

This is basically a scam website because they are selling SHEIN/Temu cheap quality stuff but charging as if it’s true quality material costing over $100 for something that is worth maybe $15. Cheap quality, thin fabric not as depicted and when you want to return, several emails trying to bribe you to get something else and if you want a refund you need to pay for overseas shipping. And get a refund once it’s received and inspected. Will never order from here again and hope others see this review and not buy from them.

I needed a change in my size so sent an e-mailed to the email address provided. I reviewed a response from July within 24 hours taking care of my request. I have what I need and I love my new outfit!! I am definitely a long term customer. Thank you July for all your help.

This is my second order! The clothing is well- made and very stylish! I received my order and the size chart, was in-between my measurements. The customer service representative was very helpful and went above and beyond to get my personal measurements to help and guide my sizing. I have never received such a personal experience regarding a return and to be assured they would send out the needed size without a charge! That was mind-blowing!
Thank you for making me feel like my business is important to you!

I would not even give them one star, but I am forced to do a star no matter what. These people are horrible. I ordered two dresses. Both of them size small and one was too big. The other one was too small. The too big I can make smaller, but the small one I cannot make it larger. Their website says that you can get a refund if you’re not happy but for the last 15 days older they keep doing is asking me stupid questions like which one is smaller which one is larger. What size are you. Give me your dimensions. Will give you a dress for free. Everything but refund me. They are trying to get me so exasperated that I just quit and not ask for the refund. These people are horrible. Do not buy anything from them

Very disappointing experience

I ordered a dress that took over a month to arrive, which was already frustrating. When it finally came, it looked nothing like the photos on the website—the images appear to be AI-generated and don’t reflect the actual product at all.

Trying to return it was another challenge. The return policy is difficult to find, and when I finally located it and reached out for help, I wasn’t able to connect with a real person—only a chatbot. Instead of offering a straightforward return, they proposed a 20% refund if I kept the dress, which isn’t usable.

To receive a full refund, they require you to arrange international shipping with specific customs handling, which feels unnecessarily complicated and costly for the customer.

Overall, the company could improve transparency around product images, make their return policy easier to access, and offer real customer support instead of automated responses.

The clothes modesees sell is beautiful, beautiful designs, but be sure when you place your order that the size is correct because the return policy is terrible. I ordered size S but fit a little large so I sent an email to them asking them to exchange the size for XS and till today almost a month no response.

Ordered a dress a month ago and it still hasn’t shipped. Customer service answered email once out of four tries to tell me they take 5 days to respond, they had a lot of order volume, had no idea when they’d ship the item, gave no way to cancel and get a refund, and asked me not to dispute the credit card transaction. So I’m disputing it, naturally.

A uniquely beautiful dress ordered in mid-February. Indicated delivery March 7-14, but no tracking number for order.

March 30: no dress and still no tracking number, estimated delivery date now somewhere mid-late April.

Six weeks to not even ship order? No ‘Sorry, dreadful weather; sorry, delivery truck was hijacked; sorry, ran out of wrapping paper and shipping labels…’. No excuse or apology for delays.

Unacceptable.

On the positive side—canceled the order by email, response w/in 24 hours and refund to credit card (verified). So gave a second star for the quick response, but can’t recommend the company.

Interestingly, my order still shows as ‘pending’ with delivery mid-May!

Awful experience. Outfit was supposed to have an asymmetrical hemline however, it did not. It was huge and the material was not quality based upon price. In order to send the outfit back for a refund, I had to send it back to China at my cost although that was not on their website that the items purchased and sent from the US had to be returned from the US to China . This is in my opinion a deterrent to keep people from returning items. I paid $1 79.00 for the outfit and the cost for returning the item for a refund was $75.00 even though the outfit was not as described. I sent them pictures showing them that the item was not the item described in their advertisement, but that didn't matter. The outfits look beautiful online but not in person. Will never buy from China again. This is my 3 and last time ever ordering from China again.

I placed an order on February 26 for a linen jumpsuit that I wanted for spring break. I did not receive the item until April 16, well after Spring Break. Th jumpsuit did not fit because it was too tight on top and too baggy on the bottom.
When I requested my return, they only wanted to do an exchange. It took a lot of back and forth to get a return address. They wanted me to keep the item and give a 20% refund. GRRRR. The return must be paid for by me. I am sure it will be pricey.
I will never order from this company again.