Minutes Anmeldelser 

Very very terrible service,they messed up the duplicated key and i needed it urgently,they were not even ready to collect the key and fix it or refunding,staff is so irresponsible.

Honestly one of the best experience with minutes. I’ve been in a few across Dubai, but in Dubai hills mall I had the best experience. Thanks to Alex for really listening and understanding what I wanted. Super professional and skilled.

I want to express deeply that there is a problem with trust with this shop, especially with the manager who works there named Mr Wasim. This gentleman man here received my wife's phone on the 6th of August for repair. The phone is Iphone 17 pro max and it had a cracked screen and the outing case was damaged due to a heavy fall from the balcony. Mr Qasim suggested that they can fix everything as the main important thing was to reserve the data on the phone. I was going to get her a brand new phone and he suggested why would that be necessary if he can fix it and instead of spending 5k I can spend 2.5k. That logic made sense and we went ahead with it. My wife was a bit skeptical but he convinced me that this would be the better option. He said come collect the phone tomorrow.

Tomorrow came and the phone is still not ready due to screen not arriving and all that, we said fine. We are living in Ras al Khaimah and came to dubai mall for the purpose of going to iphone store. The next day I came alone near to closing time. I received the phone and the phone didn't look aright it had some sensor issues but it was working and that was my main concern as my wife is self employed she depends on her phone for work with her patients as she's a doctor. I looked at the phone and we was trying out mobile cover for the phone and then I left. Vare in mind I am not an iphone user and never owned one so I wouldn't know the things to look out for. It was closing time so I left and took the phone to the Mrs. She immediately noticed defects and the speakers were not working yes it's my fault I didn't check that. Approx 3 hours later the phone stopped working and the screen went off completely. In the morning my wife went to dubai mall she went to ipjone store and immediately learnt they installed a fake LCD, she went to minutes on the 7th same day I collected the phone on midnight she asked them what isbwrong with the phone and Mr wasim casually accused her of damaging the phone herself and dropping it because her husband saw everything was fine. She immediately reported him to the mall management and they agreed the phone was not dropped nor was that logic as there is no marks on the phone. Mr wasim is accusing her that the phone has been tempered with and the screen has been opened like as if he knew the unseen. I spoke with him over the phone to descalate the matter and said to him just keep the phone and do what is necessary. He agreed and took it to service center and after 20 days + they are saying there is motherboard issue and it will cost this much I said do whatever is necessary. Long story short my wife was unable to reach her patients as some contacts are on the phone and we lost time and money in the end they couldn't fix the problem and the phone is useless we paid 2.5k and more than that business and I came to the shop to meet a gentleman called Mr Ahmed who is also a manager, a very professional man who said he will look in to this matter as this isn't fair and we will come meet in the middle for a solution. That was an agreement next day I call to speak with Mr Ahmed but Mr Wasim answered the call he is now saying Mr Ahmed doesn't know anything and he's a new staff he had no rights telling u all this but as company police we cannot do anything to help you. Now tell me if Mr wasim is acting out of professionalism or ego, the way he speaks is first of all unacceptable. He is meant to be a responsible man and he has shown no manners or professionalism to customers on top of that he likes to play with words. I asked him to give me the customer service number to make a complaint and yet he ignored my request. Please avoid this kind of store as they recruit irresponsible manager. I cannot say anything about the staff has they have been kind but the manager of that store should be more professional

Review – Minutes, Mall of the Emirates

I had a very disappointing experience at Minutes, Mall of the Emirates.

I approached the staff politely & with a smile to ask about the price per piece for printing. A male staff member wearing a grey T-shirt guided me to a lady wearing a yellow uniform. I politely asked her, “Ms., how much is your printing per piece?”
Unfortunately, she did not answer me at all. She simply looked at me & then tapped another female staff member to assist me. The other staff member was already assisting another customer.

I found this behavior very rude and unprofessional, especially from a salesperson who was not assisting any customer at that moment. A simple response or even a polite acknowledgment would have been enough.

Customer service should be about treating every customer with respect, regardless of who they are or how much they intend to spend. If a staff member is unwilling to assist customers, then I honestly wonder why they are standing there representing Minutes in the first place.

I hope management will take this feedback seriously and provide proper customer-service training to the staff. Unfortunately, this experience made me feel that some staff either choose which customers they want to assist or simply lack basic courtesy & professionalism.

I also have a photo of the staff member involved & can provide it to management if needed.

I hope Minutes can improve its customer service, because a customer should never be made to feel ignored or unwelcome.

Terrible outcome. They damaged my laptop and no one is taking responsibility. Currently ill be going to report them on the authorities.

I came to them with my macbook for work to change the battery. After 2 days of getting the battery they promised to finish the work in 30-60min.

Its been 3 hours and a half and the guy didnt finish the job, when i asked into details. It seems they damaged the laptop’s hardware and dont know how to face me. When i asked for the refund and give me the laptop with the old battery. They said its not working in the old battery as well.

The technician name is michle, he refused to give me any manager’s number. I really cannot understand how he damaged my laptop and doesbt want me to speak to a superior.

Now i lost all my work’s data and dont have a working laptop because minutes hired a poor technician that isnt eligble.

Please avoid using them for your product’s sake.

Very bad experience at minutes IBN battuta Mall,
Not only that I went 4 times back and forth to have a copy of a simple key but the manager has been very arrogant and refused to refund us ( 30.dhr...) until I call security and wanted to call police. He wanted to sent someone to our house take down our own locker to see why it wasn't working the key they did ( no comment on this)
It wasn't off course for the 30.dhr but for the principle

I took my fold 5 to dubai Palm mall. It was rebooting in a loop after getting splashed with water. Was inspected, both screens working and reboot Samsung screen visible, no damage. Was quoted 150 aed to open and clean. Following day was told to collect. Charged 350 aed and front screen had verticle lines. Although they had broken they wanted to charge another 699 aed. Also no sim detected. So unuseable, disgrace. Lodged complaint with the Dept of Economics and Tourism

I had a bad experience with the repair shop Minutes at Dubai's Ibn Battuta Mall unfortunately this week: I took there a damaged car key and paid 163 AED but the key they made did not fit into my car's door lock or ignition and the Minutes staffer was unable to fix the problem and - to my surprise - he was trying to push the key in by force and I had to ask him to stop as he seemed to be about to damage the lock! My request was to get a refund since they were unable to help me but they refused and when I talked on the phone with the branch manager, Mr Sufian, I understood him to be saying that Minutes has a "No refund" policy on keys. I will also approach Minutes central office with my refund request and hope this matter can be resolved amicably, making it unnecessary for me to file a formal complaint through Consumer Rights Dubai for such a small amount.

I went to make the strap of my watch smaller. He said 40 dhs. Which was too much I always pay 10 or 20. We agree about 30. I always pay with a card that give me ten percent. When was the time to pay I informed them I had NBD card. They said ok. And I found then charged me 30 dhs with discount. The Servies took them one minute. He said we give you discount already.

Thank you so much Mr. Alex for helping me on my passport picture!

للأسف مستحيل أتعامل معهم مرة ثانية لسة ما في ساعة من الوقت طلبت من عندهم شغلة كلفتني رجعت بدي ألغيها بسبب طلبي حجم اكبر وما في خصموا مني فلوس عشان استرد المبلغ مش تاني يوم نفس اليوم ما عجبتني طريقتهم ما بنصح حدا بتعامل معهم خصموا من المبلغ مبلغ منيح معقول انتبهوا قبل الدفع اتاكدوا بدكم قبل الدفع تصرف ما عجبني خصموا مني فلوس

I have been a customer of this company's Ibn Battuta branch for several years. Today I was disappointed and frankly shocked at the curt, unhelpful and rude attitude of Mohammad Rafiq. As a repeat customer, I ask only for cooperation and flexibility which is reciprocal. Needless to say, I will not be visiting them again.

Minutes have trained customer care representatives available to assist you throughout the service.