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I waited since November (understandably as it’s being custom made)
communication was poor, and the final product turned up missing parts so it was half built I got in contact with the company and they never responded.

Ordered 3 months ago, zero communication, and no product received. Online chat does not work, and no response to emails or on social media.

Received an indignant, self important generic email from them to say the volume of orders they have is high and they are so dedicated and thorough that production is taking longer than expected. Email basically called out customers for branding them scammers - ridiculous when they take your money and do not communicate - what do you expect people to think?

Three months of waiting and my order shows 22 days till it goes into ‘design stage’. Absolute joke.

Won’t refund but will offer a partial refund? Disgraceful. Also offered to expedite order for another £40. Again, disgraceful.

Incompetent, no customer service - you deserve no stars.

A COMPLETE SCAM! Do not order from here. I have been waiting over 12 weeks. Tried to contact them and have just been aired. Don’t try to contact the email on there page as well as it’s may contain virus and won’t work. Don’t bother using there 24/7 contact chat either as it won’t get back to you either. Complete scam, deserves no stars at all.

TOTAL SCAM. Do not order from these people. I fell for it like many others. I ordered my kit in early December. Received a shipping notification almost immediately (smart that they do this so you think it is enroute). Haven't seen anything and it is almost March.

Karma will suck for these thieves.

Ordered custom kit in Dec 2025, as of Feb 2026 not a single update or response to any communications.

COMPLETE garbage company & product! Took 3+ months to get the product, with their justification being their custom making every piece of my custom brick car. No physical manual to assemble, just a QR code to scan that goes to stagnant web page with zero links to click & the finished model they show looks NOTHING like my actual car which I provided many crystal clear pictures of. The only thing they got close was color, beyond that what they provided is just a generic 2-door coupe not the 4-door 2003 Audi RS6 sedan I ordered. Awful company, awful product, DO NOT ORDER FROM THEM!

This company over advertised their services on FACEBOOK before, DURING and after black Friday and through Christmas. I purchased before black Friday and have not received anything at the time of writing this review. As Christmas approached I reached out and asked the the lead time is. On 12/19/25 they said my order was just entering the "design" phase and that i should have it in 4-6 weeks - this was 10 weeks ago today. I have reached out to them via chat, but they are never online. I would say they are over extended, under staffed or a scam, buyer beware.

Email from "owner" 2/23/26
This is the only communication we received. We replied and got a generic reply saying the email is not monitored:

I wanted to personally reach out to all of you.

Over the past months, our brand has experienced incredible growth. We are deeply grateful for the overwhelming support, the passion, and the trust you place in us when you send us photos of your vehicles and allow us to transform them into custom brick-built creations.

At the same time, I have seen some concerns circulating online, especially regarding custom orders and delivery times. I want to address everything openly and transparently.

First and most importantly: we are not scammers.
We are a real team of designers, brick engineers, quality control specialists, and production coordinators who work meticulously on each custom order. When you submit photos of your car, we do not simply select a template. We design your vehicle brick by brick. Every curve, every detail, every proportion is recreated from scratch. After the digital design phase, the set moves to production, part allocation, quality checking, and finally the creation of a fully custom instruction manual tailored specifically to your build.

This process is extremely time consuming. And that is exactly why the result is special.

Custom products worldwide always require more time than ready-made products. There are multiple stages involved before shipping can even begin. That is the nature of true customization.

We are currently the only company on the internet offering fully custom, photo-based vehicle sets in this format. You will not find another website that recreates your exact car as a brick-style set designed specifically from your personal photos.

Regarding shipping:
Some customers have mentioned the phrase “fast shipping” and felt misled. Let me clarify. Fast shipping refers strictly to the shipping stage once the order has been completed and dispatched. Shipping itself is fast. However, custom orders include several stages before shipping such as designing and production. These are separate from shipping, and they are the most time intensive parts of the process.

We have always clearly stated our shipping and refund policies on our website. For custom orders, refunds are not accepted once production has started. The reason is simple: significant resources are allocated to each order. Hundreds of bricks are custom prepared specifically for your set. Designers dedicate hours to recreating your vehicle accurately. Production and quality control teams are involved before the product even leaves our facility. This policy is written transparently on our website and visible before purchase.

We would rather take extra time and deliver something accurate to your photos than rush and ship something that does not truly represent your vehicle.

To improve transparency and your overall experience, we recently launched a new tracking system specifically for custom orders. On this page, you can see not only basic order information, but also the current stage of your order such as designing, producing, or preparing for shipment.
Regarding support, we have repeatedly mentioned that all support-related matters should be handled through the live chat on our website. If our team takes longer than 10 minutes to respond due to workload, please rest assured that your message has been received. You do not need to keep the chat window open. As soon as one of our team members replies, you will receive an email notification prompting you to return and continue the conversation.

Our team has been scaling rapidly to handle the extreme growth we have experienced. We are hiring, expanding, improving systems, and building infrastructure to serve every single customer at the level they deserve.

To everyone who supports us, understands the process, and stands by our brand: thank you. It truly means everything to us.

And to anyone currently experiencing a delay or concern, I sincerely apologize for the inconvenience. Your order will arrive. We are not a scam. We are a growing company committed to delivering something unique, personal, and crafted with care.

Avoid!! Don’t waste your money. Ordered in early December, got a shipping notification from China. 30 days later nothing received and no update from the company, despite sending emails. Started a PayPal dispute to which they finally replied to my multiple emails. The product hasn’t even been made yet!! Apparently I acknowledged the shipping and refund policy at checkout, so I have no recourse. This was a Christmas present for my son, btw. Hoping to get it by his birthday in March.

SCAM COMPANY! ordered on 20th December express delivery which on their website says 3 to 7 working days. Emailed twice beginning of jan then started a dispute with PayPal. Finally company replied to say they havent even started making it and will be another 2 to 3 MONTHS! And they dont do refunds. Waiting for PayPal to resolve at the moment but they bare faced lied about delivery time.