Minerva Anmeldelser 

I love the variety of satin options, the communication from the company is fantastic! Excellent quality fabrics

My only complaint is the rise in postage price, i usually need the 1-2 day working delivery option which is now priced at £7.99 which does put me off, i will still purchase fabrics when needed but i do tend to shop around now for a cheaper option as i need to purchase so often and for me personally i am unable to order in large quantities as i order my fabrics as my customer orders come through.

Overall i do highly recommend Minerva and the quality is excellent with so much variety, just the postage and slight increase in fabric prices have recently put me off 🙂

I’d give no stars if I could, I’ve been a loyal customer for a while and spend 100s of pound with them. Placed an order for fabric on the 23rd September chased 8 times still no answer on where the fabric is. As a ‘gesture’ of goodwill (gee thanks) they sent the remainder of the order at no more postage cost (wow I’m so thankful SIX weeks later) and two item are missing.Mitch PROMISED to get back to me about the Issues over the print on demand fabric yesterday and guess what… nothing Their customer is absolutely pitiful. Hang your heads in shame you money grabbing clowns. AVOID this company at all costs. Go to Fabric Godmother instead.

13th Nov still no fabric just called them and its another few weeks. Shocking service

15th Dec gave up and cancelled the order

BEWARE if buying from overseas. I have an order in my cart valued at £91.72 GBP exc. shipping. When I try to check out, a pop-up informs me to "switch the currency to USD (not my currency) in order to dispatch to New Zealand". I did this, and the value of my cart is now USD$152.62, which when converted back to GBP using several different banks' conversion tools, comes out at around £113.04 GBP - an increase of 24% and an ENORMOUS £21.32 GBP more than someone living in the UK or paying in GB Pounds would pay for the same items. Don't take my word for it, check it yourself.
I contacted them again this week to ask if I could pay for my order in British Pounds, and this is the reply I received this morning: "Thank you for contacting Minerva. I am terribly sorry we are no longer able to do this. Only orders for UK customers can go through in GBP."

This also happened a few weeks ago, but I didn't realise until after I had paid for my order. I contacted the company and their reply was "We are aware of this problem and we're doing our best to get it sorted for all our customers as soon as we can" but this contradicts the reply I received today.

I am living in NZ and always use local currency to buy anything from overseas, in this case GBP. I feel what they are doing is very unfair, forcing me to use USD (not even New Zealand Dollars) and incurring a ridiculous 24% increase in the cost of my goods for paying in USD when I am happy to pay in GBP at no expense to them. This is not fair OR transparent. This company has a fixed rate international shipping fee and I feel they are using the currency conversion system to make up the actual cost of international shipping. I have reported this to the Citizens Advice Bureau who inform me they are passing this on to Trading Standards UK.

I placed an order for a 330 gsm fushia ponte fabric. It showed 4.4 m left in stock. I purchased 4 m

The fabric I received was definitely not a 330 gsm ponte. They sent me a lighter weight. I notified them immediately and they would do absolutely nothing. All they said was if I didn't like it I could return it at my expense. The cost to return from Canada to England is astronomical. Funny thing if they sent me the correct fabric why is their website still showing 4.4m left in stock 3 months later??? It should have no stock if they sent the correct fabric to begin with.

They sent me 2 separate cuts instead of 1. One cut has black marks on it and is faded in spots as if it were in a full sun window.

Definitely would not order from this company ever again and this should be a warning to anyone thinking of ordering from this company.

Not reputable at all.

My first purchase was straight forward, I ordered the white Dalmatian velboa faux fur fabric, it arrived quickly and the quality was beautiful. My second purchase wasn’t as straight forward I ordered the brown velboa faux fur fabric but received an email saying it was discontinued and could not be delivered in one piece. I could have it in two pieces or a full refund. I really wanted this particular fabric and asked what lengths they had, the staff at Minerva particularly Gemma were exceptionally helpful and answered all my questions, I ended up buying an extra 2 metres of fabric and once my order was sorted out it arrive quickly. I will definitely be ordering again.

Absolutely dreadful experience. I ordered £50 worth of fabric (2 pieces) from Minerva. Unfortunately I did not check the lengths they sent prior to washing. It wasn't until I came to laying out my pattern pieces that it became clear both pieces were 10cm short and I did not have enough fabric to make my garments. I emailed customer service and was questioned on the photo saying the fabric 'does appear to be over at each side of your ruler, and it is bowed in the middle, so from the images seen it looks to be the correct length'. This was not the case, it certainy wasn't over to make up the missing 10cm. I was told for definite the second piece was non-refundable as it had been cut (in half in a single straight line) as per their t&cs.

I then had a call with a manager who essentially told me the same. All the fabric was non-refundable as it had been washed and cut (only one piece was cut) and kept referring back to the t&cs. I was told they were unable to verify it was too short as it had been washed. I would have been happy to send it back but was told no 'because it has been washed'. The only 'goodwill' guesture I was offered was a 10% discount. As if I would be spending my money here again?! I understand not returning the fabric if I had changed my mind but it was their mistake which they have absolutely refused to aknowledge.

Please PLEASE do your research before shopping here. There are far more pleasant, reasonable, ungreedy businesses to buy your fabric from.

I am really impressed at the excellent customer services and products I have always received from Minerva. I have shopped with them for quite a few years now. I can honestly say that they go over and above to make their customers happy too, which is not necessarily true of every company. This is why I keep returning to them for most of my sewing requirements.
They reply very promptly to any enquiries about orders or products on offer, and have been very reassuring and helpful when I have placed orders but then needed to make changes. The one time I bought a faulty piece of fabric and hadn't cut into it, they refunded it straight away on receipt.
They also offer many great deals and a huge range of different products which they will ship world-wide. They even offer postage at cheap or free rates to anywhere in the world, dependent on a minimum spend which is a very reasonable amount. Many charge postage rates no matter how much you buy, and some charge by weight, so if you buy more, it costs you more on postage. Minerva have set rates for shipping, which is yet another plus, in my opinion.
Recently, I decided to make a sweatshirt jacket for one of my granddaughters who had just started at university and felt a little bit homesick. I had consulted her and she had agreed enthusiastically, before I realised that the fabric I wanted to use was nowhere near enough! Eeek! I had even bought and cut out the pattern before measuring the fabric and offering to make it up for her, which was rather short -sighted of me, I know.
I needed to buy an extra metre of a fabric like the one bought earlier to complete this project, and the lady from customer services was so kind about it all! She offered to go on a search to see if she could ID/match the photos I sent, and even sent me the firm's official address so I could send them a snippet of my fabric, if they were able to source a similar piece, just to be certain it was a perfect match.
In the end that wasn't an option, as that particular fabric had all sold out. I should have known that really, because my piece was just one of 5 from a lucky dip (5 metre) bag of knitted fabrics, and the deal is that you buy blind, but get better value if you don't mind what you get. Some of the pieces are ends of rolls, which is a great deal at the vastly-reduced price, but that often means they might be smaller than the 2 metres I needed for this project. The piece I have is just over 1 metre, so too small for an adult garment, but will make a great sweater dress for one of my smaller granddaughters.
In that respect, the knitted fabric lucky dip bags are excellent value, if anyone is thinking about those, while I am on the subject. It certainly won't be my last lucky dip bag of these lovely fabric pieces, and if you fancy treating yourself, I can recommend these. It's just so exciting to see what you've got in the package, and they're all really useful types of knits, I would say. The colours are mixed and so are the thicknesses and fibre blends, so they're great for firing the imagination if you're suffering from "sewists block", as many may do from time to time.
I hadn't really had a lot of hope that they could match the piece I had, but bless them - they tried, and what more could anyone ask?
In the process of this query, I spent some time looking at other knit fabrics just in case, and I found a very similar knitted polyester fleece at a very reasonable price and in a range of lovely colours, so I will place an order for some of that (at least, 2 metres this time), and hopefully my older granddaughter will love her new jacket for the winter! Happy customer here!
Thank you so much, Minerva - I'm a big fan!!!

I had a question to ask the team. This was handled quickly and I was directed to the product most suited to my needs.

Fast delivery, excellent customer service and high quality products.

I’ve had several things but recently they provided me with the leatherette for recovering my gym equipment.

I wasn’t sure exactly what I needed when I was ordering and they were able to provide several samples to ensure I got the right thing.

In the last few weeks I have placed two separate orders with Minerva - one for a Print on Demand fabric and another for a pattern and some threads.

I am so pleased with both of my orders. I knew the fabric wouldn’t be dispatched straight away as it was a print on demand, but it arrived within the time frame stated on the website and is really great quality. The colours of the print are rich and crisp and the fabric feels so soft.

The pattern and threads were all in stock items and arrived with me really quickly. Can’t wait to get started on my next sewing project!

I love the Minerva Fabric Guide. It is a handy collection of many samples to have to hand just when you need them. There is lots of information, too of how to sew with and handle the fabrics.

I placed an order but the item was out of stock. Because I needed something quickly , I changed my order and it was responded to quickly and the replacement was sent out and delivered very fast. The item was also excellent quality and a great price. Very happy experience altogether.

I am very pleased with the Minerva Fabric Guide. Although not cheap, I think it will be invaluable as I don't need to order samples of materials just to check the feel and quality. The 70 little samples are brilliant, thank you Minerva.

Placed order on 13/8 by 28/8 no order or refund delivered .
Contacted so called customer service are only able to contact there accounts by email apparently.
No communication from this shop , I would not advise shopping there .
WORST SHOPPING EXPERIENCE THEIR RESPONCE THIS IS OUR BUSY TIME . YOU DECIDE IS THIS CUSTOMER SERVICE

Minerva are so on the ball at the service side of things keeping you right up to date with what’s happening with your order. They couldn’t be more helpful and obliging. They dispatch your order quickly and it’s always a thrill to me when it arrives because their fabric is amazing. I’ve also purchased their fabric guide which has been a great help and well worth it. All in all, I’m a very happy bunny 🐰thank you Minerva x

Used to be great. My absolute go to. Obviously a victim of their own success and they just can't manage the business any more. Ordered some print on demand fabrics which I was duly told would be 2 to 3 weeks. Paid for next day delivery for when they came in. Three weeks passed and NOTHING. Contacted them and told one would be one more week and the other three more weeks so cancelled the three weeks as wouldn't arrive in time. Contacted them again to chase up the refund for the cancelled piece and to double check the other is due in days to be told its going to be a couple more weeks. Now waiting for a refund on that too. What annoys me most is that they have been sitting on over 600 pounds of my money for weeks. They're saying it could be 10 days before I get a refund and I'm left scrambling around trying to source a suitable fabric from elsewhere in time. Why lie. If you can't fulfill orders in the timescale stated on your website then do NOT say you do. It just leaves people feeling that you treat your loyal customers with total disdain. It's a waste of my time, effort and ties up my money in your account. I will NEVER order anything custom from you again.

The listing said the fabric would be dispatched next day with 3-5 day shipping, however the fabric wasn't dispatched for a full 7 days. When it arrived the fabric had strange lines on it that luckily came out after washing but it's frustrating that the fabric didn't even arrive in decent condition. Furthermore the "matching thread" i purchased is nowhere near the shade that the fabric is. Don't offer that as an option if you can't actually provide a matching thread!
The customer service throughout this has been poor, taking days to get back to me. I will likely not purchase from Minerva again.

Ordered an in-stock pattern on 11th August. Informed it had been dispatched on 12 th August by Royal Mail 48 hrs service. In actual fact it was not received by Royal Mail until 18th August. Delivered 20th August .

I do a lot of sewing and used to use Minerva all the time as they were quick with a great range of fabrics. However, the past year I’ve had several negative experiences including the fabric I’ve ordered ultimately not being in stock and I was offered two much smaller remnants for the same price, and very slow delivery. I’m currently waiting for an order I placed ten days ago, it is expected to arrive two weeks from the day I ordered it. It’s hard to find good fabric suppliers but I won’t be using Minerva again any time soon!

I placed an order of in stock items over a week ago , I emailed them and they replied 2 days later to say my items had just been dispatched , I paid for a 48 hour delivery , it will end up being 2 weeks !