Millerandcarter Anmeldelser 

Poor experience!!
The food and service were ok, but I had a fall in the restaurant when a member of staff had left a wet floor sign laid flat on the floor, which I stood on and ended up in a heap on the floor. I reported it to management and also online, they replied but are now totally ignoring any email I send regarding an update. Poor management and bad experience.

Really disappointing Valentine’s experience at Miller & Carter Bagshot!

We pre-booked and prepaid in advance for Valentine’s Day, expecting things to be organised. When we arrived at our confirmed booking time, we were told we would still have to wait around 45 minutes for a table.

There was no apology, no explanation, and no attempt to offer anything to make up for the delay — which on an occasion like Valentine’s Day is pretty poor. If you’re taking advance bookings and payments for a special event, you should be able to manage your timings properly.

What made it worse was the complete lack of acknowledgment or customer care. I also emailed afterwards to raise this and haven’t received a response.

For a restaurant that positions itself as premium, this fell far below expectations. Sadly won’t be returning.

Always loved Miller and Carter but this experience stood out from the rest. Robert at the Dartford restaurant made our experience 10 times better. The most friendly, funny and refreshing personality and we couldn’t have asked for a better server. He really was cracking the jokes as well as giving us honest suggestions. Rob you made our night and it was a memorable evening so thank you! We don’t even live near but I’d go back to Dartford branch just for Rob!

Great service from Hugo very attentive and explained the non alcoholic cocktails which was very helpful
Great service

visited Miller & Carter for a birthday meal with my two daughters (15 and 17) and the experience was extremely upsetting from start to finish.
From the moment we walked in, there was an issue. We were ignored at the entrance and had to find a member of staff ourselves. We were seated at a table right at the front with little care or welcome, and staff repeatedly walked past us without acknowledgment. We were the only family of colour in the restaurant at the time, and the atmosphere made us feel unwelcome from the outset.
Before the drinks had even been brought to the table, I could see the waitress and the manager, Aaron, whispering and speaking about us, which made us feel uncomfortable and singled out.
I ordered a Coke for my 15-year-old and cocktails for myself and my 17-year-old. I understand that venues are entitled to enforce their own alcohol policies. However, the situation was handled very poorly.
After bringing the drinks, Aaron returned and leaned over our table arguing about UK licensing law. I explained my understanding of the law. He told me that my understanding was incorrect and stated that he was a lawyer. I found this surprising, but regardless of that claim, I asked him politely to show me the company policy he was referring to. He refused.
When I said that was fine and that I would keep the alcoholic drink myself and order my daughter a Coke instead, he continued to argue rather than resolving the matter calmly. He then stated that if he saw us drinking he would have us removed from the restaurant.
This felt confrontational and intimidating, particularly during what was meant to be a birthday celebration.
If there is a strict under-18 alcohol policy, that is entirely within the restaurant’s rights. But it should be communicated respectfully and professionally. Instead, the approach taken by the manager escalated the situation unnecessarily and left us feeling embarrassed and uncomfortable.
This was meant to be a special family occasion. Sadly, it turned into a very unpleasant experience.

Ipswich restaurant. Our first time and an enjoyable meal. Great selection of steaks on the menu with enough choice for anyone. A pleasant ambience only let down by the totally unnecessary piped pop music. Steaks tasty, a little overcooked though still good and tasty - but amount of juices flowing suggests they needed to be rested longer.

My partner and I have made a tradition of visiting our local Miller & Carter in Rayleigh on a Monday. It really sets the tone for our week off and takes away that “first day back at the office” feeling, giving us something special to look forward to.
It’s not just the incredible food we love — from sharing starters like the harissa prawns and scallops with pork belly, to a steak with all the sides — but also the amazing waitress who always looks after us. She’s an absolute delight, knows us well, remembers exactly what we like, and makes us feel genuinely cared for every time we visit. Her attentiveness, warmth, and consistency are the real reason we keep coming back.
Spending money on great food is one thing, but exceptional service is what truly makes the experience worthwhile. Charlotte is professional, honest, polite, funny, and incredibly attentive, and the restaurant should be immensely proud to have her, along with such a fantastic team who are brilliant at what they do.
And to top it all off, the recent restaurant makeover is absolutely gorgeous.

Not been here for a while used to be really good. Went there today and it was so average. The menu is tbh awful small text rammed with information not needed you cant even read it in the crappy lighting. Food was frankly average. The tables are on top of each other like elbow to elbow. Staff were ok. 60 quid down the drain

Started off ok and went down hill. Overly priced, poorly cooked and staff didn’t have a clue. Not what was expected and won’t be returning

Great customer service from Jon - super friendly, food was lovely as always :)

Sunderland venue, service was slow waited nearly a half hour just for drinks and over an hour for our mains. Nearly £80 of stake came burnt and cold (was meant to be medium rare). Our server was excellent just a shame the food wasn't, this is normally our go to place for food but we will be looking elsewhere in future.

Kettering Branch. Booked in at 18:30 on Friday 13th for Valentines. Seated quickly and drinks arrived (our server was excellent) thats where the good ends.

Our food arrived, i took one slice of my steak, absolutley stone cold) had a chip, the same. I called over our server, who apoligised profusely and called someone from the Kitchen (I've got socks older than this person) He took away the plates, leaving behind the chips and scallops. The food came back 5 minutes later after being microwaved (it still had my peppercorn sauce on)

At this point i just said "leave it, i'll pay for what we've had and go" It was only thanks to the server who couldnt apologise enough that we stayed. The replacement food came out and it was "OK" nothing special and certainly not worth the £50.

Even after returning the food, and nearly leaving, no "Manager" even acknowledged our complaint or spoke with us.

I complained via the website, well that was as worthwile as the actual food itself.

Not been back for two years. Went to see if any improvement, I had the Cod very disappointing it was about half the size of when I last had it the batter was flat shame because the fish was very good my wife had the Sirloin steak ok, The bill came to £86 we was in and out in under 90 minutes, will not be returning again.
Shame,

Gloucester branch , lovely atmosphere , food and service . Thankyou

Marked the Ipswich restaurant down, not because the food was under par if not rather expensive, but the parking conditions. A huge area was flooded (and not due to the heavy rain we’ve experienced this year) - it’s always ankle deep and has been like this for a few years now. Mentioned it to the staff who showed no interest. And the uncarpeted sections of the (dry) flooring inside the restaurant was extremely slippery - again mentioned it to the bar staff but fell on deaf ears. They might take action if someone has a fall. Needs some management involvement to rectify the problems.

We visited the MITCHAM never again
Valentine evening ruined
Booked for 7 starters and drink arrived 1 hour after being seated
Prawns cold inside and burnt outside
Additional hour wait for main which again the steak was cold inside and after 10 minutes the chunk of butter on top has still not melted hence meat was cold
Asked for bill wait addition 40 minutes
For then the waiter to incorrectly select additional percentage on bill when we clearly stated we couldn’t see the card reader as it was so dark and we only wanted to pay amount of bill no extras due to the service and quality of food
We asked for this to be removed but was told sorry it’s already gone through
Seared just before 7 left at 9:45
Appalling service and quality of food wrong choice of restaurant for this occasion

Laindon, Valentine’s
Food served cold except for chips.
Starter was bland and lacked flavours
Was credited with discount due to not accepting complimentary drink.
Won’t be going there again.

We waited for a hour to be seated and that is only because i went and asked how long it would take
The lettuce came out before the starter
We waited 30 mins for our main coarse and to behonest the steak was chewy. We waited to choose a dessert which took to long , so didnt order
The only thing to come quickly was the bill
Such a shame as we previously had good service
We wont be returning

Can honestly say the food has gone way down in our estimation - it arrives cold and the steaks are not cooked at all properly and cold. This has happened twice at different sites - no where near as good a chain of steak restaurants as when first opened and our family will not rush to go again any time soon! Valentine day wana disappoinment

Sitting for over an hour and still no food has been delivered to the table. We are in the Scotts Bridge Mill, Miller & Carter. Understaffed and over booked.

When we finally received our meal, the steak was cold, no steak knife provided and the tripple cooked chips were more like McCain frozen chips.