We decided to celebrate my wife's birthday at the Marlbrook Miller & Carter, our third visit their well known steak reputation being our reason. We were not disappointed. Cordially greeted at rece... Vis mer
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Left many notes to contact me, reported issues to head office nothing come back been over a month no one on the company obviously cares about my complaint even though it says we will get back to you a... Vis mer
Food was ok service was ok but coming to pay was a nightmare . After a deposit was I paid when table was booked when coming to pay the bill became a nightmare Took deposit off main bill but when ask... Vis mer
Visited the Millar and Carter steakhouse in Kings Langley for a late lunch on Sunday 13th September with my cousin. Sally was our waitress and she was friendly, helpful and attentive. We had a divine... Vis mer
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Mike from the Bessacarr was amazingly warm
The minute I walked into the door at your Bessacarr restaurant I received a genuinely warm greeting & big smile from Mike. He then gave us very professional & seamless service as our waiter. It makes all the difference to feel a genuine feel on customer focus.
The food was excellent & amazing value from the lunch menu.
All very fresh & tasty
Thanks to all at the restaurant for your hard work.
Went to hall place for our son's 21st &…
Went to hall place for our son's 21st & it started off great the lady who greeted us was amazing asking about allergies & talking us through the menu. Sadly it went rapidly downhill from there our starters when they turned up half were cold & we waited 50 minutes for our mains and they only turned up after we chased twice. When they did bring out the mains again most were cold like they had been sat for a while or missing the chips this is the 3rd time we have been here & will never be going back again ABSOLUTELY SHOCKING!!!!!!!!
Well i had the fish and chips
Well i had the fish and chips. The chips were fine but the fish was a disgrace. The batter was solid and the fish inside was like rubber. Honestly, it was like it had been under the heat lamps for hours.
My wife had a steak which was good.
When my meal arrived, what i thought was tartar e sauce was in fact garlic mayo, whick i effing hate but i chucked it all over my fish thinking it was tartare. So all in all my day was ruined never ever going back and thats a fact
Excellent food and service as always
Excellent food and service as always, love this place (Harlow)
Had a lovely evening at Miller &…
Had a lovely evening at Miller & Carter, we was served by a lovely young lady called Holly, very polite, and a lovely smile, the chef Luke cooked my steak perfectly, Im very fussy with my food, and he cooked it lovely 😁
Food not as good as it was 4mths ago…
Food not as good as it was 4mths ago but on the whole still ok. My biggest gripe is, i get it's child friendly, but can you please ask your patrons not to allow their kids to have their phones at full volume without headphones. I dont go out to listen to peppa pig,bluey, tiktok or whatever other crap the kids are scrolling through. We went out as a family to support them in learning the art of conversation (with 2 teens) and no phones are allowed at the table. Spoiled what should have been a perfectly nice evening. Better than headphones is no phones!
After a very long working week went to…
After a very long working week went to M&C in Bexley Kent. Stressed us out to the max, service awful waitress had zero people skills. Have complained on their website TWICE but still no response. Terrible experience don’t waste your money going there 🤬
Hugely disappointing after a big build up.
My daughter and husband were raving about their visit to the Wollaton branch of Miller and Carter and said they had eaten the best steak ever. So along with my other daughter bought me a voucher to use as a Father's Day treat My wife and I had two different rump steaks and sadly neither were very good. Part of my 30 day, 9oz was very chewy and in fact I had to leave two mouthfuls on the plate as I could not consume them. They lacked flavour and to me I don't think they were seasoned before cooking. The tomato had plenty of flavour but the onion was greasy. I cannot get my head around the huge wedge of lettuce with various coverings, which brought nothing to the meal. I believe it would have been better to have a mixed side salad. At these inflated prices I expected a lot more. I have had better rump steaks at my local pub for a tenner.
Lovely birthday evening in Miller & Carter Aughton.
My husband & I visited the restaurant in Aughton this evening, for my birthday. The staff were very attentive & cheerful. Our meal was excellent & we couldn't have asked for more. Lucy was the young lady attending to us & she was charming & helpful. Would highly recommend this restaurant for service, meal standard & excellent staff. Thank you Lucy for making my birthday really lovely.
Kind Regards to Miller & Carter..
Quality family time
We attended the newly refurbished Miller & Carter in Marlbrook. They’ve done a good job. The venue is clean and crisp whilst making you feel comfortable at the same time there was a wide variety of meal options and staff were amazing ensuring all our dietary requirements were met. Food was delivered within a reasonable time and was of excellent quality. there were different meal options presented to us for our order and staff were able to recommend different foods to suit our party. The Bar staff were able to keep up with our drink order. Dylan the bartender ensured drinks were flowing.
Disappointing Experience at the Peterborough Location
Our experience at the Peterborough restaurant was extremely disappointing from start to finish.
We called in advance and made a reservation, but when we arrived, we were told that no reservation had been recorded. After some discussion, we were offered a table outside, which we accepted. We were then informed that if we wanted to sit outside, we had to go inside and place our order at the bar.
I went inside with my husband, our toddler, and our baby to order. Our toddler had his small bike with him and briefly rode around while we were waiting. We immediately asked him to stop, but as any parent knows, toddlers do not always respond instantly.
At that point, the manager, Brandon Walker, approached us in a very aggressive manner and started shouting at us. We politely asked whether someone could take our order outside instead, as our child would be outside with us and would no longer be inside the restaurant. Rather than trying to help or speak respectfully, he refused and continued raising his voice.
What was most upsetting was the way we were treated. Instead of calmly explaining the restaurant’s policy, he repeatedly shouted, “Leave the restaurant. Leave the restaurant.” We were made to feel unwelcome and embarrassed in front of other customers.
We fully understand that businesses have rules and safety policies, and we respect that. However, there is a professional and respectful way to communicate with customers, especially families with young children. Unfortunately, that was not our experience.
Combined with the fact that our reservation had apparently been lost despite being made by phone, the overall experience at the Peterborough location was unacceptable. We left feeling shocked by the lack of customer service, the hostile attitude we encountered, and the complete absence of any attempt to resolve the situation professionally.
Sadly, we will not be returning and would not recommend this location to other families.
Form over Substance
Took a party of six to the Gloucester branch for dinner. Service was terrific; friendly, helpful and prompt. My food was very ordinary but dressed up with questionable sauces and a complicated menu. Everybody else had mixed views about their food. My Waiuku steak was over cooked (ordered medium rare, delivered medium+) and, as a result, lost all its magical qualities and tasted like any other ordinary steak. The whole idea of a lettuce wedge with its overpowering sauce was not to my taste and I declined any sauce for the steak. Chips were good, onion loaf was also good. Wine was the house Merlot, run of the mill but OK. My wife's prawns, on her salad, were simply defrosted and totally tasteless. Everyone enjoyed their puds, I enjoyed my coffee. An expensive and unsatisfactory night out!
Am I missing something?
£25 for a mediocre burger and 20 french fries., and £5.10 for a room temperature bottle of water.
First time customer of Miller & Carter. We visited the Cardiff restaurant.
I’m sorry I don’t get the attraction
Gets 1 for the manager fobbing me of on…
Gets 1 for the manager fobbing me of on 2 steaks costing 80.00 asked for well done and came with blood on my partners plate and also mine was red.Been here loads of times never again will they get my money after this just not interested for that cash fobbed me off.Thats the Sunderland branch never again I hope the area manager comes down on him with the pathetic excuse he’s given me
Hit and miss depending on who is front…
Hit and miss depending on who is front of house. Despite previous positive experiences in the past, today was not the case. We were declined a table of an almost empty restaurant purely because the individual decided our attire was not good enough when we dropped in for a early evening meal after finishing work. This has never been an issue before so I assume it's purely down the the perception of one staff member. However we will not return due to this. It isn't really acceptable to be treated so poorly when spending on average £180 a visit. We instead headed to the Harvester where staff treated us with dignity and respect. Their staff are clearly better trained.
Overpromise and no real pride
Overpromise, under eliver. Promise response to feedback in 3 days - so far 5 requests, 2 months, no response.
Great Restaurant for food quality
Went to the Liverpool branch in the Albert Dock and had the Surf and Turf. The steak was gorgeous but the skinny lobster tails had barely any meat in them but they were still delicious, next time I'll probably just get a bigger steak by itself though for the same price. They had Perroni on draft of which I had a pint and my friend who was driving had a morito mocktail. Plenty of choices for drinks including a wine menu but I'd rather have a pint of cold beer. We finished up with the Brownie and NY cheesecake which were nice but probably unnecessary as we were quite full up from the main course. We did order the sourdough bread for one and shared it as well at the beginning which once again was exquisite in taste. Total came to £149 for the two of us including drinks and a dessert. One of the best restaurants in Liverpool for food quality. Staff were good and advised us to just get one portion of sourdough bread and share it as it was quite big, which we did.
Rosie gave fantastic service at the…
Rosie gave fantastic service at the Ipswich restaurant this evening. She was very personable and very willing to go the extra mile.
Thank you
A group of 6 of us visited…
A group of 6 of us visited millerandcarter in shirley today. The place itself was a lovely place to visit. The staff were really friendly and nice and could'nt do enough for us. Everyone in our group really enjoyed their food . We definetely be visiting there again. Thank you millerand carter.
Visited the Hagley road restaurant in…
Visited the Hagley road restaurant in Birmingham. Absolutely aw full, never put the starters through and brought out main course, never apologised and implied it was our fault. Steak was pretty rough and over cooked. This restaurant has some serious issues with staff attitude
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