Been using milkaid tablets for nearly a year now and I can only say this is one of the things I can't go without. The discomfort from dairy is unbelievable at times but since taking milkaid there have... Vis mer
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My dog needs this as he WILL NOT drink anything but milk! After a desperate few weeks of explosive neon yellow output, I finally found an answer. These drops worked instantly and keep him under 95% co... Vis mer
I've used Milk aid for 5 years. Newborn became intolerant to lactose after a viral infection and other brands were not settling his tummy, only Milk aid completely made him have normal stools. This la... Vis mer
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As someone who absolutely loves dairy products but struggles with lactose intolerance, Milkaid has been a game-changer for me. I’ve always missed enjoying milk, cheese, and ice cream without worry... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Being lactose intolerant used to mean giving up milk, dairy foods and the important nutrients, minerals and vitamins they provide. The Milkaid range of products contain lactase enzyme, a safe natural enzyme that is usually found in the digestive system. It works by breaking down the complex milk sugar lactose, into two more easily digestible sugars – glucose and galactose. Lactase enzyme improves lactose digestion in individuals who have difficulty digesting lactose. You can now enjoy milk and dairy foods again, without upset.
Kontaktopplysninger
1B (First Floor) The Herbert Building The Park Carrickmines, D18 K8Y4, Dublin, Irland
- info@milkaid.com
- milkaid.com
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Please bring back the old tablets
Please, I beg you, bring back the old tablets. New ones are chalky and horrible. Make me gag.
25. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Milkaid
Hi Taylor,
Thank you for taking the time to share your feedback with us. We're sorry to hear that you're not enjoying the new tablets. Your experience is very important to us, and we genuinely appreciate your honest input.
We’re always striving to improve our products, and we understand that changes can sometimes be challenging. I’ll make sure your feedback is passed on to our product development team, as we take customer opinions seriously.
In the meantime, if there’s anything we can do to assist you, please don’t hesitate to reach out directly. We truly value your loyalty to Milkaid and hope we can continue to support your needs.
Best regards,
Svar fra Milkaid
Thank you for your fantastic review! We're delighted to hear that you had a great experience with our fast delivery and service. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Customer Seevice
It took a bit longer than expected to get in touch with customer service, but once Arcaya was involved it was prompt resolution.
11. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Milkaid
Thank you for your feedback! We apologise for the delay in getting in touch initially, but we’re glad to hear that once Arcaya was involved, the issue was resolved promptly. Your experience is important to us, and we’ll continue working to improve our response times. If you have any further concerns, don’t hesitate to reach out!
Best regards,
The Arcaya Team
New formula pathetic n disgusting
New formula pathetic n disgusting! What level of nonsense is that?
6. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Milkaid
Hi there,
Thank you for taking the time to share your feedback, and I'm truly sorry to hear that you're dissatisfied with the product. We understand how frustrating it can be when a product doesn't meet your expectations.
We'd really appreciate more details about your experience, so we can better understand the issue and work towards a resolution. Your satisfaction is important to us, and we're here to help address any concerns you have regarding the formula.
Please feel free to reach out directly so we can assist you further. Thank you for your feedback—it helps us improve.
Best regards,
I'd like a response from Milkaid
I'd like a response from Milkaid. I have been trying to manage a Lactose Intolerance for a couple of years. I never had a great reaction when eating dairy with the Holland and Barret own brand, so tried these tablets instead. I took the maximum dose prior to eating an Indian meal out at Christmas last year. My reaction was so bad that I haven't touched dairy unless lactose free since. I didn't even have dessert. I was very very ill after using your product and ended up with a hospital appointment and Christmas was ruined. Eating out is now a miserable affair with very little on the menu I can eat. Your product promises you can eat dairy again, but my experience was the complete opposite. Whatever you use in your formula, it doesn't work.
24. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Milkaid
Hello,
I’m very sorry to hear about your experience, and I want to express our sincere apologies for the distress this situation has caused you. Your health and satisfaction are incredibly important to us, and we take your feedback very seriously.
Our Milkaid tablets are designed to help people with lactose intolerance enjoy dairy products without discomfort. However, I understand that in your case, the product did not meet your expectations, and I'm truly sorry it had such a severe impact on your Christmas and well-being.
While our product works well for many individuals, we recognise that everyone’s body reacts differently, especially when managing complex conditions like lactose intolerance. It's deeply concerning that you had such an adverse reaction, and I would like to learn more about your experience so we can investigate further.
Please could you contact us directly at Info@colief.com? We would like to discuss this matter with you in more detail and work together to find a suitable resolution.
Once again, I’m very sorry for what you went through and for any impact this has had on your confidence in eating out. Thank you for bringing this to our attention, and I look forward to hearing from you so we can make things right.
Best regards,
Arcaya Garibaldi
Customer Service Team
Smooth quick delivery.
28. juni 2024
Svar fra Milkaid
Thank you for your feedback! We’re thrilled to hear that your delivery experience was smooth and quick. If you have any other questions or need further assistance, feel free to reach out. We're always here to help!
Best regards,
Arcaya Garibaldi
Customer Service Team
The new formula tastes revolting
The new formula tastes revolting! The old one was slightly sweet, which was fine when you were about to tuck into a bowl of ice cream. This new formula leaves such a bad taste that you dont want to eat afterwards. Maybe it could be rebranded as a diet pill now lol.
22. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Milkaid
Thank you for sharing your feedback with us. We're sorry to hear that you’re not satisfied with the taste of our new formula. We understand how important it is for our products to complement your meals, especially when you’re looking forward to enjoying your favourite foods.
We’re always striving to improve, so your comments are invaluable to us. I’ll make sure to pass your feedback along to our product development team for consideration. If you have any other concerns or if there’s anything else we can assist with, please don’t hesitate to reach out.
Thank you for being a valued customer.
Best regards,
Arcaya Garibaldi
Customer Service Team
Helpful website
Helpful website. Easy to order. Speedy delivery.
Excellent product, can eat cheese again
6. juni 2024
Svar fra Milkaid
Dear Mr. Stephen
Thank you for your kind feedback! We’re thrilled to hear that you found our website helpful and that you had a positive experience with ordering and delivery. It’s wonderful to know that our product has allowed you to enjoy cheese again without discomfort.
At Milkaid, our goal is to provide effective solutions for those with lactose intolerance, enabling you to enjoy your favourite dairy products without any issues. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Thank you for choosing Milkaid.
So quick to deliver and such a life…
So quick to deliver and such a life saver for lactose intolerance
4. juni 2024
Svar fra Milkaid
Dear Ammette,
Thank you for your wonderful feedback! We are delighted to hear that you found our delivery service quick and that Milkaid has been a life saver for your lactose intolerance.
We strive to provide not only effective products but also a seamless shopping experience for our customers. Knowing that our product has made a positive difference in your life is incredibly rewarding for us.
If you have any further questions or need assistance, please don't hesitate to reach out. We are always here to help!
Thank you for choosing Milkaid.
Best regards,
The new formula tastes horrible …
The new formula tastes horrible and your customer service never responded to my email. I was a fan of your older product and hope you return to the old formula.
15. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Milkaid
We apologise for the inconvenience caused by an issue with your recent purchase of Milkaid Tablets. We aim to ensure that all our customers are satisfied with our products.
The Milkaid range has undergone a new and improved formulation because of customer feedback on the taste of our products. While being an extremely popular product with our customers we had received feedback that the taste of the tablets was too sweet, particularly if taken before a savoury meal. We value all customer feedback and wanted to address this issue in order to improve the customer experience.
Our products still come in the signature Raspberry (Milkaid Tablet) and Strawberry (Milkaid Junior) flavours. Whilst there will not be noticeable differences to the size, colour or shape of the tablet, consumers may notice an improvement to the taste and sweetness level of the tablet.
There are no changes to the nutritional information, and still remains as Lactase Enzyme 3000 ALU per tablet. Our tablets are also dairy free and suitable for vegans.
Sorbitol is a sugar alcohol which has about 60% of the sweetness of regular sugar and has a lower glycaemic index compared to glucose, meaning it has a slower impact on blood sugar levels. It is often used in diabetic-friendly products and in oral care products due to its ability to help prevent tooth decay.
I have forwarded your complaint to our commercial team as well as our QA Technical Manager, for review and consideration. We really value you taking the time to contact us and we will certainly take your feedback on board.
I Haven’t had the chance to test out yet
11. mai 2024
Svar fra Milkaid
Dear Pauline
Thank you for reaching out to us. We understand that you haven’t had the chance to test out Milkaid yet, and we hope you find it beneficial once you do.
If you have any questions about how to use our products or need any assistance, please don't hesitate to contact us. We’re here to ensure you have a positive experience with Milkaid.
Thank you for choosing Milkaid. We look forward to hearing about your experience!
Best regards,
New Formula - horrendous chemical smell and taste
I completely agree with all the other negative reviews of the New Formula - as soon as I opened the bottle I could smell this awful chemical smell, I tried one and spat it out - I got a refund from Holland and Barratt - poor them, I hope they got a refund from you. You would not grant me a refund. I used to have these for years and they had a lovely taste and smell when you smelt the open bottle, a bit hard to chew but ok, now they are inedible, I am so glad there are other people who think the same! Hope you can bring back the old formula! Name - Mary Bluett Ashby but NOT p.p. Mrs J White as on the heading on next page!!
6. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Milkaid
We apologise for the inconvenience caused by an issue with your recent purchase of Milkaid Tablets. We aim to ensure that all our customers are satisfied with our products.
The Milkaid range has undergone a new and improved formulation because of customer feedback on the taste of our products. While being an extremely popular product with our customers we had received feedback that the taste of the tablets was too sweet, particularly if taken before a savoury meal. We value all customer feedback and wanted to address this issue in order to improve the customer experience.
Our products still come in the signature Raspberry (Milkaid Tablet) and Strawberry (Milkaid Junior) flavours. Whilst there will not be noticeable differences to the size, colour or shape of the tablet, consumers may notice an improvement to the taste and sweetness level of the tablet.
There are no changes to the nutritional information, and still remains as Lactase Enzyme 3000 ALU per tablet. Our tablets are also dairy free and suitable for vegans.
Sorbitol is a sugar alcohol which has about 60% of the sweetness of regular sugar and has a lower glycaemic index compared to glucose, meaning it has a slower impact on blood sugar levels. It is often used in diabetic-friendly products and in oral care products due to its ability to help prevent tooth decay.
I have forwarded your complaint to our commercial team as well as our QA Technical Manager, for review and consideration. We really value you taking the time to contact us and we will certainly take your feedback on board.
BRING BACK THE OLD FORMULA!!!
BRING BACK THE OLD FORMULA!!!
The new formula is disgusting it tastes horrible and the texture is even worse. You have now taken dairy from me as the pills are too gross to chew.
10. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Milkaid
We do apologise that you are dissatisfied with your recent purchase of Milkaid Tablets. Our main aim is to make sure all our customers are happy with our products. We recently made some changes to the tablet to improve the customer experience based on feedback we've received. Some customers mentioned they found the taste a bit too sweet, especially before a savoury meal. So, we decided to tweak the formula.
But it turns out not everyone is loving the new version. We're actively looking for a solution and working to bring back the original recipe that everyone knows and loves. We hope to make this change as soon as possible. Your feedback is invaluable to us, and we appreciate the time you took to bring this matter to our attention. We really appreciate your understanding and ongoing support.
Please bring back the original formula.
My wife loved the original tablets and thought that they were the best product she had ever tried. However, in common with other reviews here, she dislikes the taste of the new formulation intensely and has now stopped taking them. I also have concerns regarding the use of sorbitol rather than glucose. I hope that Milkaid listen to customers concerns and bring back the original formula. Perhaps both could be produced, thereby giving customers a choice.
9. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Milkaid
Hi Robert.
We do apologise that you are dissatisfied with your recent purchase of Milkaid Tablets. Our main aim is to make sure all our customers are happy with our products. We recently made some changes to the tablet to improve the customer experience based on feedback we've received. Some customers mentioned they found the taste a bit too sweet, especially before a savoury meal. So, we decided to tweak the formula.
But it turns out not everyone is loving the new version. We're actively looking for a solution and working to bring back the original recipe that everyone knows and loves. We hope to make this change as soon as possible. Your feedback is invaluable to us, and we appreciate the time you took to bring this matter to our attention. We really appreciate your understanding and ongoing support.
So Disappointing for a very loyal customer.
I have had Dairy Intolerance for many years now and have always managed to control the severe Stomach Cramps, Sickness and running the Toilet. Firstly I used Holland and Barretts tablets until they changed the Formula, then my symptoms returned and I chose Milkaid. I have used Milkaid for a good number of years and they had worked fine. Now I am sitting here writing this review in agony with Stomach Cramps and running the Toilet as I have used up my supply of Milkaid (old formula) and have been using the new formula ones for the last week. This is the second time in a week my symptoms have returned and will sadly now have to stop using them and find yet another alternative.
Why change the ingredients on something that has worked with people for years? You must have studied the effect that Sorbitol can have on people and yet you have still put it in the New Formula? Why?
I will now have to find another Tablet to use, which is a pity because I am sure you will have lost a few loyal customers with this new formula because even if you did return to the old formula those customers will have already gone and found an alternative. Why change things that work?
31. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Milkaid
Hi Ken
We do apologise that you are dissatisfied with your recent purchase of Milkaid Tablets. Our main aim is to make sure all our customers are happy with our products. We recently made some changes to the tablet to improve the customer experience based on feedback we've received. Some customers mentioned they found the taste a bit too sweet, especially before a savoury meal. So, we decided to tweak the formula.
But it turns out not everyone is loving the new version. We're actively looking for a solution and working to bring back the original recipe that everyone knows and loves. We hope to make this change as soon as possible. Your feedback is invaluable to us, and we appreciate the time you took to bring this matter to our attention. We really appreciate your understanding and ongoing support.
Купила недавно впервые таблетки Milkaid…
Купила недавно впервые таблетки Milkaid , запах очень резкий и сладкий вкус не совсем подходят перед приемом соленной пищи , но это мелочи. Я выпила 1 таблетку Milkaid и через пару часов после приема , у меня началась крапивница и было тяжело дышать. Реньше я использовала фермент Лактаза других производителей и все было хорошо. Я не аллергик , со мной такое впервые . Будьте осторожны , может быть аллергия на препарат
24. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Milkaid
Hi Veronika
We do apologise that you are dissatisfied with your recent purchase of Milkaid Tablets. Our main aim is to make sure all our customers are happy with our products. We recently made some changes to the tablet to improve the customer experience based on feedback we've received. Some customers mentioned they found the taste a bit too sweet, especially before a savoury meal. So, we decided to tweak the formula.
But it turns out not everyone is loving the new version. We're actively looking for a solution and working to bring back the original recipe that everyone knows and loves. We hope to make this change as soon as possible. Your feedback is invaluable to us, and we appreciate the time you took to bring this matter to our attention. We really appreciate your understanding and ongoing support.
Svar fra Milkaid
Thank you
Excellent product
Excellent product - Milkaid lactase enzyme drops - delivered to me swiftly by a good, reliable company, and the price is competitive, but it would be nice to have a discount sometimes as with other companies from whom I purchase goods regularly.
1. mars 2024
Svar fra Milkaid
Hi Annetee! Thank you so much for your message! We really appreciate it. If you sig up in our web site you will gonna received a subscription to our newsletter when monthly received a 10% off coupon and others benefits. Please sig up on our website for received news and discounts :)
I am lactose intolerant and I find…
I am lactose intolerant and I find milkaid is the one that works best for me thankyou
1. mars 2024
Svar fra Milkaid
Dear Helen,
Thank you for your kind feedback! We’re delighted to hear that Milkaid works best for your lactose intolerance.
If you have any questions or need further assistance, please don't hesitate to reach out. We’re here to help and ensure you continue to have a positive experience with our products.
Thank you for choosing Milkaid!
Best regards,
It was easy to order and pay online
It was easy to order and pay online. The drops were delivered quickly( from Ireland to England I believe) and were in a plastic envelope. This stopped them getting soggy from adverse weather, but the boxes were a bit bashed. However the small bottles are sturdy and were fine, seals intact and good dates on them. They work by turning the lactose into an easier to digest form and thevmilk may be a little sweeter, but over a litre it isnt an issue.
Currently I'd be happy to order again
24. februar 2024
Svar fra Milkaid
Dear Margaret,
Thank you for your detailed feedback! We’re glad to hear that you found our online ordering process easy and that your delivery was swift. We apologise for the condition of the boxes upon arrival but are pleased that the bottles were intact and the product worked well for you.
Your observations about the packaging are valuable, and we will certainly consider this for future shipments to ensure a better experience. It’s great to know that our drops are helping you manage lactose intolerance effectively.
If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again.
Thank you for choosing Milkaid!
Best regards,
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