milk.run Anmeldelser 

This used to be okay - but the last three times have been over an hour to deliver - one delivery wasnt my order- one time never turned up - and today 2 hours and delivered to wrong address. Also most items have a few cents tacked on (eg Wicked Sister pudding is $3.50 in store but $3.90 on Milkrun) I have always been refunded if my order goes missing - but it is so inconvenient- not what it advertises itself as.Better off getting ubereats or something like that.

I never imagined that submitting a genuine photograph of a defective product would result in being accused of using AI to fabricate evidence. Yet that is precisely the experience I have had with Milkrun.

I contacted you immediately after receiving three punnets of strawberries, one of which contained visibly mushy, deteriorating fruit. I took the photograph myself, with the punnet resting on my lap. My blanket was even visible in the background. After a considerable wait, rather than receiving a reasonable response to a legitimate complaint, I was informed that the photograph was AI-generated.

What an extraordinary way to treat a customer.

I have ordered from Milkrun numerous times and have a consistent purchasing history. Instead of acknowledging a potential quality issue, you chose to question my honesty and dismiss photographic evidence as artificial intelligence.

I have since inspected the remaining two punnets, and their quality was equally disappointing. Although there was no visible mould, the strawberries were excessively ripe and unpleasant. Today, I discarded all three punnets.

I also emailed you, explicitly inviting you to inspect the strawberries yourselves. I waited for a response, but none was forthcoming.

What makes this experience particularly galling is that Milkrun charges a premium for groceries that are often available at substantially lower prices through Woolworths itself. At the very least, customers should be able to expect acceptable product quality and respectful, fair treatment when something goes wrong.

Instead, I received substandard produce, followed by an accusation that I had fabricated evidence.

It is deeply concerning that AI can now be invoked so casually to discredit a legitimate customer complaint. The existence of AI-generated imagery should not become a convenient excuse for businesses to dismiss genuine concerns without proper investigation.

I have now closed my Milkrun account and will not be ordering from you again. I also intend to share my experience so that other consumers can make informed decisions about where they spend their money.

The most disappointing part of this experience is not the strawberries themselves. It is the apparent ease with which a business can shift from questioning the quality of its products to questioning the integrity of its customers.

That is a far more serious problem than three punnets of spoiled fruit.

Used this service twice when I’ve been sick and unable to go out to get staple items. Both times they have not delivered what i needed and in this instance it was toilet paper. Now I am forced to go out, risk more people getting sick from me and all they can do to help me is refund me the cost of the toilet paper in 1-4 working days. That isn’t help, that is an obligation for their failures. Never again will I use such service OR go to Woolies for that matter!

This is the SECOND time Milk Run has failed to deliver my shopping, and honestly, I am absolutely furious, disappointed, and heartbroken.

The first time, if I hadn’t opened the door to collect my bags and checked them before the delivery driver left, I would have ended up with someone else’s shopping! Imagine if I hadn’t checked. That alone should have been a warning sign.

Unfortunately, I gave Milk Run another chance and placed an order again today. What a huge mistake!

I was freaking out, thinking I had entered the wrong address. I even went outside to check the house number, 19, only to discover that the number apparently didn’t even exist! Yet, according to the text message I received, my shopping had supposedly been delivered.

I had to call customer service, wait 10 minutes, and explain the situation, only to be told that it was an issue with their app. All I got was an apology. An APOLOGY! No proper solution, no immediate assistance, and absolutely no consideration for the consequences of their mistake.

I was then told that my money could take 1–4 business days to be refunded. Are you serious? What am I supposed to do in the meantime?

I have no groceries for my kids’ dinner tonight, and I don’t have money available to buy another meal because my money is tied up in an order that was never delivered. This is not just an inconvenience. This is a family going without dinner because a company has failed to provide a service I paid for.

How can a company take someone’s money, fail to deliver their order TWICE, and then expect a simple apology and a possible refund several business days later to be enough?

This is completely unacceptable. Customers should not have to worry about whether their groceries will arrive, whether the delivery will be someone else’s order, or whether they will be left without food after paying for it.

I am angry, disappointed, and genuinely upset. Milk Run needs to take responsibility for these repeated failures and seriously review how it operates. If you cannot reliably deliver groceries and handle problems properly when things go wrong, then what is the point of your service?

I would not recommend Milk Run to anyone based on my experience. You have lost my trust, and I will think twice before ever using this service again.

An apology is not enough when your mistakes have real consequences for families. DO BETTER!

I'll give them one if I could.
Placed an order at 5 pm on a Sunday got a confirmation it would be delivered within approximately 20 to 30 minutes. 6 o'clock came no delivery. Went online to chat. No one to chat to rang. Asked for a call back an hour later. My order still said getting delivered and rang again asked for another call back and of course they took my money out of my account straight away now two hours later cannot contact anyone have no food to feed the family.

They claim sales on certain items but the product is more expensive than the current supermarket pricing. They're more expensive than the current prices at the supermarket. They charge a cheap delivery fee but they make up for it for charging you more for each product. A lot of people writing reviews about them not picking the right groceries or forgetting things, Milk Run doesn't do the shopping, the supermarket packs your order. Milk Run just pick it up.

VERY late delivery, and gives me wrong items. Absolute joke! don't order from here.

Most of the time, they give me wrong item which is extremely annoying, not to mention always very late delivery.

Used to be awesome. Used it happily gif 5+ years. Never ever EVER again.

Ordered, yes, I got update what I ordered, and yes, he's picked it up
2 hrs later, omg, I wanted that food 4 a special birthday!!!
That's not a quick run, and I didn't get a notification it was dropped off!!!!!!!
Sat at my door step
Do better you pathetic morons

In the past few months they have gone downhill so badly. Today I had some vegetables delivered and they were so small that they could fit in my tiny hands. The broccoli was so small that it would be gone in literally two bites. The onions were so tiny they were not much bigger than an egg. When I called to make a gentle complaint about the size of the produce I was dismissed and told “it’s not our fault because we got a bad batch in the produce is very small”. If that is the case, then they should be adding extra. They should’ve added an extra onion and they should’ve added an extra head of broccoli. They used to give you vouchers if they made a mistake so that you could re-order what you needed but they are no longer doing that. They also got rid of run club which is where you could get 20% off your sixth order. I am disabled and I am unable to drive and I only get my support worker twice a week. My time with my support worker is spent attending therapy sessions so there’s not any time to do grocery shopping. MILKRUN used to be so good but now they are absolutely dreadful and I’m going to have to find other options to get my groceries delivered so that I’m actually getting what I pay for.

They offer 30% off but their prices are 30% higher so its pointless.

Overpriced and underdelivers. They keep pushing back the delivery time in real time. Getting everything sent straight from the source supermarkets works out cheaper and quicker.

false advertising of delivery in minutes. misleading. delivery takes very long. false time given for delivery. most deliver is done by staff who normally deliver after finishing work or during break.

Have used a lot for over a year. has consistently gone downhill over the last 2 months. Delivery times say 45mins at time of ordering and often over 2 hours (sometimes 3) Had order cancelled an hour after ordering with no notification whatsoever - app was till saying order was being packed. when I finally got hold of them they said the order had been cancelled because they had a problem and because there was a bottle of wine in the order they couldn't redo it. My credit card was charged and the 'full refund' will apparently take 3 days to show back on my card. Just appalling.

Useless! Been using them regularly for about a year! Over time service has got worse. Deleting the app! Would rather support my local dairy.

What a disgusting service. I order online. It tells me 35 minutes.....stillwaiting two hours later. NEVER AGAIN

Then, because of their ineptitude, the cancel my order

My order didn't arrive and I was charged. The driver said he delivered to 23, which is my apartment number, not my street number. I walked to #23 and there was nothing there, wasting my time.

Milkrun then dismissed my objection by email with:
"After a thorough investigation and based on our delivery partners findings, we have confirmation that your order was delivered accordingly".

After a 20 minute call with customer service, they said they would give me a refund.
They suggested using a pin going forward so that the hand over of delivery is confirmed.

Incorrect items, missing items, too many times! Customer service did not take my complaint seriously so I deleted my milkrun account.

Poor service. Twice my eggs have been delivered broken. One time half a dozen were all completely broken. When I reached out to them about it to have my money refunded I was told NO. Twice i have ordered cumin spice no stock available and I was substituted with coriander. That's ridiculous!!! if I wanted that spice I would have ordered it. I thought substitutions meant like for like.
Never using them again!!!!