Mifo Anmeldelser 

Same issues as outlined by other users. I have raised a claim with NSW Fair Trading. This had some effect in prompting what had previously become a non response cycle with the support team. The initial offers of a return were to be done through a postage label to be sent to me. Contact after the fair trading claim had changed the process somewhat, with a very convoluted and difficult to follow returns process that was nowhere near what had been offered by the 'returns team'. I have repeatedly asked for the process that was initially promised to be followed. Each time I ask for the process to be adhered to the company replies with " We're looking into your concern and will update you as soon as possible." They indeed do NOT update me as soon as possible. In fact, they don't do anything until I prompt them again requesting an update. The reply is to again ask me to follow the same convoluted process outlined after their promise to send a postage label to my address. I had to send them the address so that they could determine the nearest post office for this drop off. I also sent video footage and photos to ensure no alteration or obvious user damage. The cycle of email replies continues.

Update: two more cycles of convoluted returns process that looked nothing like the one originally proposed. In reply each time I’ve asked MIFO to adhere to the one outlined. Each time they email reply indicating that they are checking their processes with the returns team. This stalls the process until I prompt again and the cycle starts again. NSW fair trading have attempted to raise this case with the company. They haven’t replied or participated in any communication with this authority. The latest email indicated that they are postage parcel was in the process of being sent to my postage address.

Update:
Another two cycles of nonsense with repeated requests to follow convoluted returns process, with me asking to follow the one outlined a number of times earlier.
I have heard from NSW Fair Trading. MIFO failed to respond to their requests.
I must note that Consumer Affairs Victoria have issued an Australia wide warning on using MIFO. Please google "MIFO Australia - Public warning" for details.
It is, at the time of writing, 67 days since I was first promised a return.

Update: 29/6/26
Another fortnight since my last update. MIFO have failed to communicate at all in this time. For reference, I have pasted the returns process I have alluded to below. I was originally promised on a number of occasions a pre-paid postage label that I would have to return the product. This changed to the following:
"To facilitate the return process for your item, we kindly request that you adhere to the return guidelines provided on our returns website. Once you've packaged the item for return, please send it to the following address:

Pro Prep - Ezi - Mifo 602-612 Botany Rd Alexandria NSW 2015 Sydney Australia

Please make sure to write your name and order number on the package label for identification purposes.

Upon completing your return, please contact us back and provide the return tracking number or a link to the tracking information. Additionally, attach photos of the return shipping receipt in your email response, the package box, and any necessary information for the documentation of your return.

You can easily provide this information by simply responding to this email. This will enable us to efficiently process your refund or replacement accordingly.

Please be advised that providing this information is crucial for us to monitor the shipment and address any potential delays or issues that may arise during transit.

For returns for refund: Please be aware that returns for opened products that are otherwise functional per original manufacturer standards are subject to a 20% restocking fee. This fee is to help offset the costs associated with bringing the product back into our inventory and preparing it for resale."

My experience with MIFO has been extremely poor.

I placed an order after relying on the stock information shown at the time. When it became clear the items were not available as expected, I requested cancellation and a full refund. Despite this, the order was still sent.

I returned the items unopened, in the original packaging, using the return label supplied by MIFO. I also provided photos confirming the items were unopened, along with the tracking information. The returned goods have been delivered back to MIFO.

Despite this, no refund has been paid.

Since the return was received, MIFO has failed to provide any meaningful update or resolution. I have sent multiple follow-up emails, but the communication has either stopped or failed to address the actual issue: they have the returned goods and I still do not have my money back.

This is unacceptable. A return of unopened items should be a straightforward process, particularly where the company supplied the return label and received the goods back. Instead, I have been left chasing a refund that should already have been processed.

Based on this experience, I would strongly caution others before ordering from MIFO. The problem is not just the original stock issue; it is the lack of accountability, poor communication, and failure to refund after the items were returned.

Worst earbuds and customer service I have ever dealt with. They were going to replace then refund, then I dont hear.from them. Useless. Do not buy!!

AVOID like the plague!!! Will happily take your money and then never send you your purchased product! Customer service is non existent. Absolute scam of a site offering products. I don’t know how the Australian government allow this BS to happen and continue. Shut them down! They are a scam!

Ear buds didn't work as they said they would. Sent email after 7 days for a refund and also send back earbuds. 5 weeks later and after 8 emails sent still waiting for my postal return and my refund of $150. Very poor customer service that doesn't follow up on what they promise

First of all, how can i rate a product when i paid almost $200 in June 2025 and its almost June 2026 and i still haven't received my earbuds?

Second of all, i see reviews in here from time to time, i wonder if this is computer generated to make people thing that this product exists? this is a genuine question. Is Mifo actually a product or a complete fraud and AI generated brand?

I've received a few emails from support team and they all sound like a computer and AI generated tone.

Can someone tell me if my $200 is completely gone or not? i'd love to be able to review something and give it a one star, but frankly i have nothing to review and probably am talking to a blank wall here.

Worst service possible. Since December 2025, this "company" is still reviewing my case for a return of their product. Contacted multiple times (39 emails) so far with 3 replies stating they're reviewing my request for a return.

What happened? I inadvertently ordered 2 sets of earbuds by mistake. I contacted them within 2 hours of the order. They acknowledge the mistake and would make the adjustment. Two weeks later, 2 earbud sets were delivered. I contacted them being advised they'll review my case. What case?

Its like dealing with a 3rd world company. The earbuds I'm using are hopeless when wearing them in windy conditions. I urge everyone considering purchasing them is to look elsewhere.

I am not one to write reviews but I feel its important to warn people STAY AWAY FROM THIS COMPANY.
I wish I did better research before purchasing their 360° baby monitor. It was horrible quality - I couldn't hear my son crying through it (dangerous too might I add). They agreed to refund me after attempts at troubleshooting. I returned the device and when it was time to process the refund they stopped responding. Its been almost a whole year, email after email and when I give the information or the email chain as they dont have a phone number- the representative Rex stops responding. I have done further research after the fact, and have discovered there have been several complaints made against them to Consumer Affairs Victoria for similar or the same issues. Please dont waste your money on this pathetic brand. They take your money and pretend to care about their customers. Disappointing.

The sound quality is better than I though it would be for the size. The mids are clear, and the basis is good enough for casual listening. So far, the case battery has been doing nicely. TH only negative I saw was that there is a small delay while switching between devices, but it's not a big deal. In general. I have a very good time.

Ordered and received earbuds in May 2025, however the left earbud wiggled about in the case so didn't charge well or stayed connected to my phone. I contacted "Support" who's communication seemed fine as we went through troubleshooting, and they ended up offering a replacement under warranty. I sent the earphones back, and that is where the communication stopped. I've contacted them many times now however received no update, replacement or refund.

Absolute theives. Company basically doesn't exist. i have issues with my earbuds and I've been jumping though hoops for day and not getting anywhere. Don't buy anything from mifo/smartware pty ltd

And I will bring writing a google review on the terrible customer service. I have experience.

Firstly one earbud stopped working! Within 7 months and you guys agreed in writing to provide my a fully replacement. I questioned and reconfirmed, and thank you very for your help and your understanding.

Then I didn't receive any response so I followed up probably 10 times, you guys ghosted me which is very unprofessional.

Given it was agreed that you'll give me a full repayment, I ended up giving my earphones to charity because I didn't like only one working.

I then received a email to say, we need the earphones back to provide the replacement! mind you after months of following up.

This email reminds me to write the google review and I will be telling anyone I know to put a google review of 0.

I ordered one set of headphones or so I thought and miraculously paid for and received two in the post. Despite months of assurances via various emails they would send me a return slip and refund the unwanted set they have not. They are disingenuous at best. The ultra thin minifit earbuds themselves are pretty average. Don't go anywhere near this company

These air buds initially worked ok and then one stopped working. I have reached out to mifo several times over the last year or so. They initially helped me do some trouble shooting and then must have relised it was a lost cause and said they will send a replacement pair but alas that has never happend!! Keep saying they are having issues with their depot.
I last heard from them in Feb, where they asked me to reply, which I did and I haven't heard back from them again! Have followed up again today but not expecting anything further! If you are thinking of purchasing I would steer clear!!

Been using these for walks and rides, and they're comfortable with decent sound. I like that I can hear my surroundings, but the volume isn't strong in noisy areas. Overall, they work okay for daily use.

The Mifo O5 Wireless Earphones have good sound and battery life, but the touch controls take time to get used to.

Bought Mifo O5 Plus Gen 3 Smart True Wireless Bluetooth 5.4 Earbuds [2025 Edition]. They stopped working after a few months. Contacted customer support who were very responsive until none of their solutions (cleaning, making sure protective film removed) worked and got to point of requesting replacement. Since then complete radio silence, no contact from the returns team I was told would contact me and no contact from the support team when emailed to ask what was happening.

My experience with Mifo Australia has been one of the most frustrating consumer experiences I’ve had.

To start with, delivery was delayed with little transparency. I had to chase updates, and even after being told the item was “on the way,” there were inconsistencies with tracking before it finally arrived.

When the earbuds did arrive, they were faulty. The left earbud did not function properly in terms of both fit and sound. I reported this on 26 February and followed all troubleshooting steps provided.

On 4 March, I requested a refund for a faulty product. Instead of honouring this, I was pushed towards a replacement. I agreed in good faith, but what followed was weeks of delays, poor communication, and constantly shifting positions.

At one point, I was told I would need to pay return postage and that the outcome (refund or exchange) would only be decided after the product was assessed. Only after pushing back did they agree to provide a return label. That was on 31 March.

It is now mid-April, and despite multiple follow-ups, no return label has been provided. The issue remains unresolved more than six weeks after I first reported the fault.

This is not a complex case. It is a faulty product and should have been resolved quickly. Instead, it has been dragged out unnecessarily.

I have since seen the public warning issued by Consumer Affairs Victoria regarding this business. Based on my experience, I find that deeply concerning and consistent with how my matter has been handled. I have now lodged a complaint with the QLD Office of Fair Trading and am pursuing a chargeback through my credit card provider.

I also note the volume of very positive reviews online. I would strongly encourage potential customers to read them critically, as many are worded in a way that does not seem genuine.

Overall, I would not recommend this company. The product was faulty, and the after-sales support has been slow, difficult, and ultimately ineffective.

Do not buy these earbuds. They will not live up to the ads and you'll quickly become very disappointed. I purchased my O5 Plus Gen 3 in August 2025 and then found in February that one of my ear buds had totally stopped working. I reached out to customer service and was offered tips to rectify the problem but they didn't work. When I asked for a refund it was refused and then I was asked to provide photos of videos of the ear buds. I was initally offered a refund and was told I had to return them but was never given a return address. I have been dealing with Customer service for weeks and have now been ghosted. Customer service is shocking and they do not care when their products fail. I wish I had never purchased them.

They are sufficiently comfy to wear for several hours without experience any problems.