Michael Kors Anmeldelser 1 947

piètre qualité même si le style est bien, après deux lavages on dirait du shein

Très déçu par la marque.
J’ai acheté un sac plus de 200€ au lieu de 500€ en solde.
Au bout de 3 années en m’en servant de temps de temps d’ailleurs le sac est en état irréprochable, la soudure de la lanière casse, irréparable selon le cordonnier.
Une honte de n’avoir aucune prise en charge, aucun dédommagement. Je ne recommande vraiment plus cette marque même si ils font de beaux produits la qualité est médiocre !!!!
À fuir si vous ne voulez pas perdre votre argent

Customer service is absolutely horrible. I get it that they outsource customer reps from other countries but the people they hire, just don’t care. They talk down to you and brush you off like you’re a gnat. Most have zero customer service skills and remember they don’t understand the product. When you email them, it’s just as bad. Why would a Third World country care who can barely afford to feed their families.. care whether you get to purchase a $300 plus bag. Stop outsourcing customer service to people who have no connection to the brand or the product. It’s impossible to get help when the representatives don't understand or care about resolution. We need knowledgeable, local support that actually reflects the premium price we are paying..

In kerst 2025 heb ik van mijn vriend juwelier gekregen van Michael kors, na 1 week was er al kleur verandering en 1 “diamantje” al kwijt. Geen garantie voor kleur want ze beweren dat dit komt van parfum op mijn pols te spuiten. Nú ongeveer 4 maand later bijna hele gouden kleur er af.. en 6 “diamantjes” kwijt. Zeer triest deze kwaliteit

I ordered 2 items march3,2026,& have not received anything. I sent an email & was told my items were on the way. When I check on the original email, it says in transit! By the Pony Express! I believe I was scammed. Unfortunately, there are horrible people, who prey on innocent people. I hope whoever took my money enjoyed it. I will never support Michael Kor products.

I ordered a crossbody bag, but immediately after placing the order, I realized that my shipping address was incorrect. Since I frequently order items from different websites, this mistake happened unintentionally. I tried to cancel the order or update my address, but there was no option to edit or cancel it, even before it was processed.
For the next two days, I was on the phone with Michael Kors customer service agents, but they refused to provide any help or support and instead referred me to FedEx. After several attempts and conversations with FedEx agents, they managed to stop the shipment in transit and return it to the sender, which was Michael Kors.
Once again, Michael Kors customer service only asked me to wait for an email without providing any estimate of the waiting time. One agent mentioned that it might take a week or more to process the refund.
I was very disappointed with this experience, from ordering to customer service, and this will definitely be my last purchase from this brand. Their customer service is extremely poor.

Io do 5stelle sia x i miei acquisti fatti online,sia x le operatrici che mi hanno aiutato negli acquisti fatti nel sito,consegna veloce e puntuale.

Someone ordered some MK shoes for me for my bday which is this Saturday, April 4th. They arrived today, April 2nd. I was so disgusted and disappointed that this well known brand would send a customer USED shoes that had black hair throughout the inside of both shoes, and with a brown dirt mark on the inner side of each shoe (I gave pics and a video). It should have not been allowed to still have this show for sale and should have been thoroughly inspected in lieu of greed for money.....prices are already high enough and people pay for a service, not crap. After calling customer service I was only offered 15% and a free 2-day shipping. That wasn't enough after that UNacceptable experience that will have me not receiving my birthday shies timely. It should have been a FREE replacement with a refund provided. I immediately took that pair to UPS after receiving a return label. I thought Michael Kors was better than that.

Michael Kors is basically the 'luxury brand for the poor' — or more politely, the ultimate entry-level designer. It's that first 'real' designer bag for so many middle-class and emerging market shoppers who want the name without the quiet luxury price tag.

I am very disappointed with my experience with Michael Kors.

I purchased a Jet Set Crossbody bag less than two years ago and have taken very good care of it. The bag is still in excellent overall condition, however the zipper pull has developed rust after only limited use, which significantly affects its appearance.

I contacted customer service hoping for a simple solution, such as a replacement zipper pull (even at my own expense), but I was told that no spare parts or repair options are available.

For a brand at this price point, I find it very disappointing that such a minor issue cannot be resolved, especially when the rest of the bag is in perfect condition.

This experience has unfortunately impacted my perception of the brand, both in terms of product quality and customer service.

I hope Michael Kors will reconsider how they support customers in situations like this in the future.

Pakket was geleverd in een pakketlocker. Door ziekte niet opgehaald, en DPD heeft het netjes weer opgehaald en retour gestuurd. Dit is te zien in de DPD track en trace.
Pakket is alleen nooit aangekomen bij Michael Kors.
Omdat ik het “zelf” met een “ andere koerier” heb teruggezonden dan Post NL, waar ze de retourzendingen door laten uitvoeren, kunnen ze niets voor mij betekenen. Want ze kunnen deze track en trace niet volgen.. ??
Het is uiteraard gewoon de originele track en trace van DPD waar ze het pakket zelf mee naar mij toe verzonden hebben. Welke ik op de website van MK gewoon kan inzien bij mijn bestelling. Maar MK zegt dat omdat het niet met PostNl retour is, ze niks voor mij kunnen doen, en dat ik het zelf maar moet uitzoeken met DPD. Wauw… klantenservice van zo’n groot merk en dan op zo’n laag niveau… Enige coulance of hulp wordt er verder niet geboden, terwijl ik kan aantonen dat het retour is gestuurd door DPD.

een artikel ontvangen dat helemaal niet aan de beschrijving voldoet, en ik ben gewoon om MK te kopen, dus zeker m'n eerste aankoop niet. mss wel m'n laatste
7€ retour!!!!!!! dit is gewoon diefstal

Ich renne seit knapp einem Monat dem Kundenservice hinterher, damit meine Rechnung auf Klarna storniert wird. Ich habe die Ware nicht erhalten habe es sofort storniert. Aber ohne Erfolg !!! Nie wieder

I raised a warranty request for a 2 month old bag which had a material defect, the fabric was falling off by itself. I got denied the request so I escalated it as it is clearly a material defect part of their policy so they told me that it will take 3-4 business days for processing, I followed up 3 times with 2 weeks difference and they keep telling me it need 3-4 business days which we had clearly pass that time, and refused to let a supervisor talk to me. They kept lying about timelines and supervisors availability to the point where I heard the voice of another person on the call telling the customer service person to tell me no on everything and they were laughing about it. They had no knowledge of the process and did not care at all. They even denied me to submit a complaint. I had been a Michael Kors customer for years after this incident I will be buying my purses from other brands.

Tienda en Cort ingles de Alicante venden bolsos falsos, compre 2 hace 7 meses, piel se ha ido oro de cremallera. Pesima calidad.

Extremely bad customer service. Webshop is like a scam. Can’t send back items because they never arrive.

Ordered sunglasses. Their courier DPD missed me on delivery day but never left the parcel in the locker so I can collect. They gave me wrong notifications that it was being sent to the locker for several days. As a result of this debacle I have been out of pocket of £144 for several weeks waiting for refund.

Customer services are poor. No telephone number just online chat. They did nothing to rectify this.

Hakken van boven de €100 gekocht in december. Enkele malen gedragen en in maart was er kleur beschadiging te zien aan de bovenkant van de schoen. Na contact met klanten service geven ze aan dat dit geen fabrieksgarantie is dus er geen geld terug wordt gestort…

zeer slechte service!

Ich habe im Februar 2023 in der Filiale in Verona einen Michael Kors Trenchcoat gekauft und war zunächst sehr zufrieden. Der Mantel wurde nur gelegentlich zu besonderen Anlässen getragen und stets sorgfältig behandelt.
Leider ist bereits nach relativ kurzer Nutzungsdauer ein Defekt am Reißverschluss aufgetreten (verbogene bzw. fehlerhafte Zähne im unteren Bereich), wodurch der Mantel kaum noch nutzbar ist. Für ein Produkt dieser Preisklasse und Marke hätte ich eine deutlich höhere Qualität und Langlebigkeit erwartet.
Der Kundenservice hat meinen Fall zwar mehrfach geprüft, sich jedoch strikt auf die zweijährige Garantie berufen und keinerlei Kulanzlösung angeboten – auch nicht in Form einer Reparatur oder eines Gutscheins. Besonders enttäuschend finde ich, dass trotz nachweislich geringer Nutzung und sorgfältigem Umgang kein Entgegenkommen gezeigt wurde.
Ich war bisher gerne Kundin bei Michael Kors und habe sogar passende Accessoires gekauft. Umso bedauerlicher ist es, dass in diesem Fall weder die Produktqualität noch der Kundenservice meinen Erwartungen entspricht.
Sehr schade.

Bien que j’apprécie le style de Michael Kors, je n'acheterai jamais leurs produits car il m'est impossible de soutenir une marque qui ne s’engage pas clairement contre la mutilation des agneaux. Il est temps que Michael Kors fasse preuve de transparence et garantisse que sa laine ne provient pas d’animaux mutilés.