I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me sev... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very satisfied with my experience with Metro Prepaid. KB was great, super efficient and solved my problem in less than 10 minutes and in a single phone call. Would definitely recommend!
Selskapet har svart
Great company, very responsive to register our meter, chat with Jade and got email from Dave at Helpdesk, they helped us to register and get started, well done guys and thank you to Metro
Selskapet har svart
It was a funny experience like: Andrey, press 54 and the blue button. Hmmm, it’s not working? Let’s try 55 and the blue button Guys, I’m sorry, are you doing some experiments with people? Let... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Kontaktopplysninger
Storbritannia
- metroprepaid.co.uk
4,7
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 55 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Matthew was very helpful to me and…
Matthew was very helpful to me and answered all my questions and explained it so well
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I had a great experience with Metro…
I had a great experience with Metro Prepaid. Matthew was very helpful, professional, and friendly. He explained the process clearly and made everything easy to understand. Thank you for the support.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
thank you David for your help
thank you David for your help
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Never seen this much quick service
Never seen this much quick service.
Thank you David R
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Ali is excellent!
Excellent and efficient customer service.
Ali was attentive and quickly resolved my issue. The quickest resolution to an issue I’ve ever had.
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great customer service and support from…
Great customer service and support from Mathew to install a meter.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great person I recommend to hight…
Great person I recommend to hight commend
Really nice and
I recommend Mr Justin
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very poor i call 20 call my card is new…
Very poor i call 20 call my card is new no warking but same answer go online go pay point my poblam last 4 days
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Dealt with Ncumisa
Dealt with Ncumisa
Great service thank you
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Getting the information i needed
So I spoke to David R, and he was very helpful and gave me information that I needed with correspondence while I was on my email guiding me through the steps I needed he went beyond his duty I am very delighted at the service 10/10
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Terrible service
Terrible service! I top up online my meter and the code didn’t work. I reached their customer service and they told me that the meter number was wrong. I requested the refund as I could not use the code created with the credit and they refused to do it. Now I have a code number to a different meter and can’t use it and they can’t cancel it. It’s so absurd that in 2026 the system doesn’t match the address with the meter code. I am sure that I put the right number otherwise their system doesn’t accept it. I want my money back!!! I want my refund or the credit on my meter!!
2. januar 2026
Anmeldelse skrevet uten oppfordring
Really helpful Everytime I get in…
Really helpful Everytime I get in touch! Always straight to the point and very fast and getting me any information requested and sorting out any issues.
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Rodney V had assisted me this time
Rodney V had assisted me this time. Im oblivious to this new system of card payment online etc.
He explained as easy as 1 2 3
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
The Agent Matthew was prompt and very…
The Agent Matthew was prompt and very helpful
11. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
very good customer service
very good customer service
a pleasure to deal them and Mathew
no delays no playing around they are on the ball 24/7
11. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Charne was absolutely 💯% fabulous
Charne was absolutely 💯% fabulous
11. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Easy to understand
Easy to understand, great customer service, and very polite! a big shout out to zainu
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Dealt with Mathew Jurd
Dealt with Mathew Jurd
Very efficient,
Excellent service,
Solved my issue,
Highly recommend Metro Prepaid,
Excellent company been with them over 3 years 👍
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
WhatsApp message with Rodney v
WhatsApp message with Rodney v
It's quicker and simple sorted in few moment.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.