I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me sev... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very satisfied with my experience with Metro Prepaid. KB was great, super efficient and solved my problem in less than 10 minutes and in a single phone call. Would definitely recommend!
Selskapet har svart
Great company, very responsive to register our meter, chat with Jade and got email from Dave at Helpdesk, they helped us to register and get started, well done guys and thank you to Metro
Selskapet har svart
It was a funny experience like: Andrey, press 54 and the blue button. Hmmm, it’s not working? Let’s try 55 and the blue button Guys, I’m sorry, are you doing some experiments with people? Let... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Kontaktopplysninger
Storbritannia
- metroprepaid.co.uk
4,7
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 55 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Matthew was fantastic solved the…
Matthew was fantastic solved the problem within minutes ! Great service !
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Justin was fantastic and very helpful
Justin was fantastic and very helpful. He helped check all 3 accounts and gave me a quick breakdown. Top service mate.
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Justin was very helpful and very clear…
Justin was very helpful and very clear in explaining the top up process. Happy with the service!
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew helped me with my top up card…
Matthew helped me with my top up card great job
15. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Spoke with Girshwin about adding a new…
Spoke with Girshwin about adding a new property onto my account and he was a great help! Took care of everything over the phone. Seamless process. Thanks for your help 😀
15. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
We had an issue with the meter that was…
We had an issue with the meter that was showing errors. I called customer service, and they provided a code, but unfortunately, they couldn't resolve the issue. However, on the second call, the person named Vernon was very helpful. He stayed on the line with us to sort out the issue. I appreciate his time and assistance.
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Brilliant Customer Service
I topped up yesterday and hung up before the confirmation of my phone number. I messaged Metro PREPAID on WhatsApp. They got back to me straight away and we're able to give me the code for my meter. It was 23.30 at night. So helpful... very grateful
Elizabeth
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I’m new to this pr payment method
I’m new to this pr payment method. I’m so pleased with the support even late at night. Thank you David.
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Jean -Maec was exceptionally polite and…
Jean -Maec was exceptionally polite and straight to the issue as soon as I explained the issue. No time eating I. Your responses both on the phone and WhatsApp
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great service!
Great service!
Whenever I need help I can whatspp or call and it gets resolved straight away!
Big thank you to Emmanuel T.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Put 10 pound on by debit card no code…
Put 10 pound on by debit card no code to my phone then put 50 on my debit card no code on my phone , I then phoned the help line 20 mins put on hold then watts app no reply at all shambles of a firm keep away
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Good afternoon, many thanks for your feedback, would you be able to email me so I can assist further
Joshs@metroprepaid.co.uk
My assistant Faseegah was extremely…
My assistant Faseegah was extremely prompt with response to my adding credit to a tennants meter, it can sometimes take 2hrs this took 2 mins. Greatly appreciate it
Rich ( Landlord)
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Expensive
Awful price per kW and on top of that every time I top up I get charged a service charge.
For what?
What are you doing for that service charge?
NOTHING
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Good afternoon, many thanks for reaching out. Please could you contact me via email so I can assist further
Joshs@metroprepaid.co.uk
Easy set up and even easier…
Easy set up and even easier registration process. Mathew made the hole process quick and straight forward.
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Mathew supported well and guiding till…
Mathew supported well and guiding till I get resolved the issues.... Prompt support and cooperation.
Thank you.
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Registration very fast and…
Registration very fast and straightforward. Quick response to enquiries.
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew helped me with a problem i…
Matthew helped me with a problem i had... he was insanely helpful and guided me through every step.
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Straightforward explanation
Matthew was very efficient in explaining the process to set up a security password enabling the process of updating our unit price to run smoothly.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.