I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me sev... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very satisfied with my experience with Metro Prepaid. KB was great, super efficient and solved my problem in less than 10 minutes and in a single phone call. Would definitely recommend!
Selskapet har svart
Great company, very responsive to register our meter, chat with Jade and got email from Dave at Helpdesk, they helped us to register and get started, well done guys and thank you to Metro
Selskapet har svart
It was a funny experience like: Andrey, press 54 and the blue button. Hmmm, it’s not working? Let’s try 55 and the blue button Guys, I’m sorry, are you doing some experiments with people? Let... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Kontaktopplysninger
Storbritannia
- metroprepaid.co.uk
4,7
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 55 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Today a helpful gentleman called David…
Today a helpful gentleman called David help me to energise my meter a credit to the company
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Excellent assistant called Ncumisa and…
Excellent assistant called Ncumisa and seems quite simple to use
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
John Ntywenka was very helpful and…
John Ntywenka was very helpful and professional. Thanks again 5* service
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great help getting my code back.
Great help getting my code back.
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Outstanding Customer Service and Professional Support
This is not the first time I have received excellent service from Metro. Every time I contact them as a landlord, their customer service advisors go above and beyond to assist me.
Today, Mr. Khabane Matlali, like many of his colleagues, assisted me with patience, professionalism, and genuine care. I am truly grateful for the outstanding support provided. Highly recommended.
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Thanks Ncumisa
Ncumisa was fast, professional and helpful. Helped me straight away eith everything I needed. Thank you
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Expensive to use
Expensive to use! I had a total of £40 on my meter last Saturday and today it is £27 ( Saturday 16th May ) I live in a studio flat on my own!!!
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Good afternoon, would you mind contacting me via email so I can assist you further with your review
Joshs@metroprepaid.co.uk
David today has been most helpful
David today has been most helpful. Very polite and knowledgable. Sorted my problem straight away. Good people good company.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very bad experience
Very bad experience. Might be great for landlords but for tenants it is a nightmare. For a small studio winter i was paying 250 not having the heating on all the time. I even tried 3 different heaters that should be efficient. The light was also flashing red on it constantly, i called in a few times then just gave up as the suport was not enough. This is one of those greedy companies that is better for landlords but doesn't care much about the tenants.
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Good afternoon,
Would you mind reaching out to me via email joshs@metroprepaid.co.uk so I can try to assist you further with your complaint.
wasn't sure what to expect i thought it…
wasn't sure what to expect i thought it would be all about the landlord but it was great i was listened to.and the customer service person was great i now have the pre pay bar code on my phone which is a big help
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Spoke with Matthew
Spoke with Matthew, he was very helpful and answered all I needed to know very kindly.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matt was very helpful and dealt with my…
Matt was very helpful and dealt with my request in a proffesional and timely manner.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very helpful
Very helpful. Always available on the phone.
Served by zaakirah
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
It was swift and excellent experience…
It was swift and excellent experience with Mathew tonight. Thanks
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I was helped promptly and issue was…
I was helped promptly and issue was solved! The lady (Alicia)treated me nice and all went smoothly!
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great solution and customer care…
Great solution and customer care support and quickly responded and fixed the issue thank you great team and best officer i have spoken today
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great Customer Service
Justin was extremely helpful and efficient. He very quickly found the information that I needed and said that if there were any further issues to come back to him. Great customer service.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I spoke to Justin and everything was…
I spoke to Justin and everything was very easy very straightforward great experience
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Through WhatsApp I chatted to John and…
Through WhatsApp I chatted to John and he was very helpful plus he knew what I wanted before asking him more questions. Thanks John excellent service and all the best
2. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.