I found the fridge I wanted on line
This review is from Mark B.
I found the fridge I wanted on line. The cost was $1,799 plus $49 for installation and $29 to haul the old one away, and $15 for a new water line. Fine. I reached out to a local sales rep and she said, the prices on line for installation etc are not correct. The sales rep I spoke with was Presley. She said the cost for installation is $70. What? I asked if I ordered it on line who would deliver and install it. She said ”our store,” which I can literally hit with a rock standing up the street. So I said, “if I order it on line, you and your store deliver it and service it, and warranty it and I just pay the $49 charge? But if I order it from your store directly through you, the charge is $70? I asked, “are you trying to drive customers to online purchases?” She said, “no, we want you to come to the store not go on line.” Really?
On line it showed a 3 year warranty for $189. So I asked about it. She said, “we don’t really sell the three year warranty anymore, so you’d have to buy the 5 year plan.” I spoke with the manager Heather at Joplin the next day, and she said she couldn’t find a SKU for the 3 year warranty. She also said her sales person did nothing wrong quoting me that different installation price.
When I asked the sales rep, “why does it show differently on line?” She said the online website has not been updated. She said it’s not a chain so we can do what we want. The rep said it’s privately owned so we can charge whatever we want in Joplin, even though she had just said the prices were set by “corporate”. So after we hung up I called a couple of their other stores in other cities near Joplin. Turns out they were being dishonest about both the installation and three year warranties. They were also being dishonest about the prices on line. The other stores said their prices matched everything on line and said they didn’t know what was wrong with the Joplin store. They lost a customer for good. When I told the manager Heather I would be purchasing from Best Buy, she seemed over joyed to get rid of me. Oh well.