MERLYN Anmeldelser 

Staggering After Sales Service !

I phoned up as the shower we had needed new rollers, this is becuase we have heavily used this shower over the years, and they have basically got to a point they required replacing.

I sent a couple of pictures and phoned as I couldn't rememebr the model. After a couple of chats and emails I was absolutely amazed when they said as a gesture of goodwill they would send them to me freee of charge .

I was absolutely expecting to pay - the trust this has given me in this firm can't be underestimated,

in 2026 it is (sadly) rare as a rare thing to find companies with this level of support and customer service

I would say "Buy with confidence" make no mistake the shower is years old and was also worth every penny we paid !

Brand new top of the range shower enclosure from Merlyn. From the first time it was fitted as per the instructions provided it leaked from the frame at the wall corner and at the door frame. My plumber investigated the issues and after a prolonged time we finally located the leaks source. Against the instructions provided we sealed the door frame on the inside preventing water entering it. This fixed that issue. Attempting to do the same with the frame/wall panel proved extremely difficult eventually the source was discovered to be a faulty factory seal in the glass panel itself. A Merlyn technician attended and was determined that the sealant on the inside was the cause, my plumber informed him that the shower had been fitted as per the instructions and that he had encountered this issue before, stating that the only way to prevent water escaping was to prevent it entering in the first place.
The technician left and we heard nothing else for 7 weeks, eventually having to contact the supplier who contacted Merlyn directly.
Who in fairness offered a full replacement. This would probably have resulted in damage to the shower tray and the newly installed panels etc. We declined this offer for those reasons, requesting instead a partial refund.
The response was they would only stand over the replacement no refunds.
The customer service I.e the weeks waiting for a response were unacceptable and the admission of fault whilst the accompanying offer of replacement without considering a refund of any sort seemed to be aimed/weighted at making the customer say no "who wants the hassle".
So on the whole nice shower enclosure if it works as intended if not be forewarned get a good plumber who can seal it up properly for you.

Merlyn provide old style customer support which is so rare these days. Nothing is too much trouble. An a absolute pleasure to deal with. Thank you Merlyn - Norman Kelly

I sent an email request about replacement shower seals which Jamie Cashin replied to immediately and provided an amazing solution to my request. Merlin shower cubicles and follow up service are the best.

They we're really helpful when we needed a small spare part for the shower - sent 2 replacements free!

Fantastic service from the technical team (particularly Bill) to send a replacement shower screen to replace one that the previous owner had installed, as a goodwill gesture. It’s great to see a business treat customers so well and ensure high standards for its products.

Excellent service, true to
there word , lifetime guarantee , knowledgeable response and ordering , no fuss
great service !!!
Ray

Customer service was excellent. Andrew was most helpful in determining what the problem was and offering a replacement unit on a good will basis. A very fast and efficient service from beginning to end,

Merlyn were quick to answer the phone and equally quick to help with my problem. The staff member was polite and helpful. I needed a part for a 5 year old shower which they quickly found and dispatched and they didn't even charge me for it! What more can you ask.

I have a 25 year old series 9 Merlyn shower cabinet with badly age affected door seals, I sent pictures to the technical team at Merlin who identified the parts required and have them at the couriers within a day… service impeccable, communication first class…thank you Merlyn technical.

What a brilliant company…Our shower problems have been dealt with by Patrick who we would describe as a perfect asset to Merlyn. At every stage we were given prompt, kind and patient service……he resolved every problem we gave him and we are more than grateful……

What a great company my shower enclosure is so old and the runners went in it .
Andrew has been so helpful in helping me to find the right replacements.
When I have more funds I will certainly be buying my new enclosure from Merlyn

I know you have a lifetime guarantee, but I did not expect it to cover the seals—to me, that is wear and tear. The staff were very helpful and replaced the seals for free. To me, that was above and beyond, and I greatly appreciated it. The shower is beautiful and, with this support service, worth every penny. Bravo!

A superb standard of service far above the industry norm these days.

The best service and treatment from all involved. The parts were exactly as I needed and has now made my sliding shower door like new

I've had to replace the gasket for my shower screen a number of times over the past 23 years due to natural wear and tear.
Each time I contacted the team, I have found them to be extremely helpful and efficient.
On this occasion, Patrick Brennan replied to my request promptly and efficiently, and has arranged to send a replacement part, free of charge!
Thanks Patrick!!

I’d like to leave a review for Merlyn to recognise their impeccable customer service. I purchased a high-quality shower glass screen door from a supplier that stocks Merlyn products. Due to delays, my bathroom renovation was postponed for six months, and when it finally came time to install the door, one of the glass panels was unfortunately damaged.
I contacted the technical team and provided proof as requested. A replacement was arranged the very next day, which was incredibly efficient and reassuring.
Bill Muldowney from the technical team was particularly helpful throughout the process. His support made a real difference, and I wouldn’t hesitate to recommend Merlyn to anyone considering their products.
Excellent quality products paired with outstanding customer service.

The hosts were very friendly and helpful. The Air BnB is perfectly appointed, not a thing more could be needed. We visit family in the area, and we most definitely would not book anywhere else. Ten out of 10

Fantastic products with exceptional customer care.
It’s hard to find another company that cares so much about customer satisfaction. I was unable to fit the Merlyn shower screen due to my builder’s fault, but the amount of empathy, practical support, and generous complimentary parts I received from Merlyn was truly touching.
Ronan from technical support went above and beyond to assist me, and I was genuinely impressed by the level of care and professionalism shown throughout. Every company needs a Ronan on their team!
My Merlyn 10 Series shower screen looks fantastic now that it’s installed, and I look forward to being a Merlyn customer for years to come.

The after care service from my initial phone call to booking a Service engineer to attend has been outstanding. First class service. Thank you