My Guitar Academy Anmeldelser 

The Teachers are amazing.... But the the system of management and the owners are Oblivious, hungry for money and most of all stupid and non-sense Trainings. Departments are waste of money, Time & nonsense on a "ZERO Basis" ... they don't know what they are doing ... they have money yes , but they don't understand the concept of a Music Education... I will compete with these Institute now. they will go down the PIT . They awe me my hard worked money and they did not gave it to me .... they are hungry for Money they don't care about you trust me... by experience through them.

This is the WORST WORST WORST place. Extremely bad customer service and day light robbery happening in this place. I have booked assessment for my two kids in Wasl vista branch and they told me after assessment if i join on the same day, they will waive off my assessment fees. I was ready to join and i asked them a slot. They have told me only one slot available Friday late (some 8pm ish) and i asked them whether they can check any alternative slot in any other branches. They have no slot anywhere it seems!!!! So finally they told me ''take this friday slot or pay AED 100 as assessment fees'' That receptionist lady was soo rude .. i was taken aback by their behavior. I really want to complain to authorities about their day light robbery .. not sure where and how to do

We have been with Melodica for several years and my daughter loves it. And most recently my second daughter also started and both are so happy. Over the years we have recommended Melodica to many of our friends and a number of them joined for both music and dance lessons. Unfortunately I am so sad that this experience completely changed.

First during Covid, they forced us to take the online lessons even if we didn't want to or risk losing our money. So although it was not ideal, we decided to go ahead and let them use our membership fees towards the online lessons (with no discount, and no choice). We thought we will support a business we are fond of.

When we went back to physical lessons, after making payment, we had some very serious Covid issues in the family and had a vulnerable case at home, so I asked them to freeze my membership for my girls. Based on the category that of membership they allowed me to freeze for two weeks. I asked them for an extension until we all got vaccinated due to the vulnerable case at home. At the same time, my husband lost his job, so we did not want to lose the money we had paid for two of our girls taking classes with them. And there started the runaround, the lack of responses to emails and the rude and awful attitude of the reception staff. In a time when people should be supporting each other, in the same way we supported Melodica by taking the online lessons during Covid, we expected to have some humanity in their treatment. Their "happiness" center email was never answered, the staff were rude and would not give me an email or a phone number for a manager. And we had been loyal clients for years. Never, ever was I treated like this by any business.

I have never written a bad review. In fact, I am someone who always takes the time to acknowledge the good. But I have been so frustrated with the treatment and how this institution has no care for loyal customers Instead of being understanding, I got arrogant customer service as well as the runaround. The only reason I put up with it is because my daughters love Mr Moses and his dance class.

I have now reached a point where I no longer am interested in being part of Melodica which we considered as part of our community. There is nothing happy about their customer happiness email or service.
I have pulled my girls out to other dance centers who appreciate our business as sad as this is for my two girls who really loved their class.

I hope Melodica is happy to keep money from people and not give them a service. And I never asked for a refund, just an extension so my girls can finish the classes that we paid for. They stopped allowing my girls to enter and stopped responding. And when going in person, I was treated so rudely with no empathy in front of my 4 year old and everyone else standing in the reception.

It doesn’t seem that Melodica is interested in returning and loyal customers.

I will add that I made similar requests to other centers we are clients in and all of them were polite, responsive, understanding and appreciated loyalty and commitment to them which they reciprocated to us during a very difficult time.

I have recommended Melodica to so many friends and you have gotten clients because of that. Rest assured this will never happen again.

A very very very disappointment client with two really upset children.

Very bad customer service at wasl vita branch from administrative staff , especially Mrs. Rachel .
It is unfortunate that some admin staff harm your reputation and paint a very bad picture of a decent place. This is our second time we complain about the treatment we receive from the administration staff while the teachers are doing a great job. There is no change in the behavior and the lack of respect is still obvious and dominant.

It is the worst musical center ever. So bad with their customer service and they ignore addressing any problem.

I wish I read all the bad reviews on Facebook and Trustpilot before signing my daughter up a month ago. I am still waiting for someone to get back to me on a complaint I had 2 days after my daughter started her lessons. I agree that they only care about how much money they take off people.... and that’s it! Terrible customer service, really badly informed of terms and conditions. Total rip off! Such a shame for the great teachers working here to be affected by a place with such bad management and reputation.
Hope my comment will help you if you are considering this place

After more than two years taking my children to school, they have treated me very badly. For more than two months I have been waiting for the return of some exam fees that my daughter has not taken. First they gave me a badly written check. Then I got them to give me cash. They told me to go to a branch very far from the school where my children went. They have been inexplicably delaying the payment for more than two months. I have tried to talk to someone responsible and they have not let me. They shirk their responsibilities. I don't think a loyal customer should be treated like this. My money has not been refunded yet. I do not recommend this school at all.

It is a nice school with extremely bad management and operation. When approached- on a matter, no communication at all. Hiding from responsibilities.
Prices are very high for the level of education they offer.

Best School in Dubai for Music and Dance Classses.