My Guitar Academy Anmeldelser 

I tried my best being fair with half a star, but the website does not allow me to do that. I scheduled an appointment for them to check my piano out, they confirmed the appointment and never showed up or answered my phone call. I do have a few people that I don’t like in this life, but even to them, I would never recommend that company. Stay as far away from them as possible.

I had very bad experience with Melodica Motor city
I decided to start piano classes , the teacher is lovely and very professional and I enjoyed the classes, until one day I had an emergency and I couldn’t attend, I informed in advance and asked to reschedule the class.
Later on I’ve got a message that they couldn’t reschedule
After messaging back and force receptionist raised a complaint and told me that will inform me once the team will respond
One week later - no update

The next week I went back to attend the class according to the schedule and the receptionist said that they cancelled it ( it supposed to be public holiday), no one bothered to send any notification, I waisted my time to go there.

They are only sending reminders when package is about to be expired to get money.
It’s only thing they are worried about.
Definitely will not renew my package and will not recommend melodica to my friends and family
Worst experience ever
I wish I read reviews before I went there

One must be a fool to stay in this center.I had sever vomiting and stomach ache, sent them a message early morning to cancel and reschedule. Got a reply that it is simply not possible. I removed my bad reviews last time becasue I felt sorry for them but today they really showed that all they care is making money from you and there are no human understanding and relations working. Good bye melodica. I’m not signing up again!

I had emergency and i have to cancel the class b4 2hrs! I informed them they said either i pay 50 aed or they cancel the class and as my package i can cancel 1 time
And many other problems

My daughter registered in Piano class and they have assigned Violin teacher to her. They were teaching her 1 level below her actual level due to the teacher capability and when I get to know about it they refused to refund the balance of my package. Be careful theyvare fraudulent and unprofessional

Good Teachers and Staffs, but extremely inconsiderate and money minded management. So I decided to pull my son out from this institute.

My son had been leaning violin here since over 9 months now. We always choose only the highest pay package. Yesterday I had to cancel the class at the last minute due to medical emergency and I did tell them that I can provide the doctor records. But in the later in the afternoon someone from thier cancellation team called up and asked me to pay extra to recover the cancelled classes. We got so upset and told her that if they are still behind earning extra bucks even when the child is sick and had to take an emergency sick leave which had never happened in last 9 months, it was very inconsiderate of them and that I don’t want to renew the account with them. She was least bothered. She said it’s ok.

SO KINDLY THINK TWICE BEFORE ENROLLING WITH THIS MANAGEMENT AS THEY ARE INHUMANE AND INCONSIDERATE AND JUST BEHIND YOUR MONEY.

I totally understand there are policies for a reason, but then if you cant find the difference between randomly canceling classes and medical emergencies, it’s just horrible.

GOOD BYE

My son joined the burjuman branch for violin though he wasnt happy so we switched to Piano classes. The teacher he had on the first day was no longer working with them for the second class. We were hesitant though continued and my son seemed happy. We went for summer vacation and were told the bur juman branch will open second week august. I have been asked to attend at DCC or Times Square which is very inconvenient considering I stay in bur dubai, Now i am being told maybe the branch will open September second week. And the teacher has changed again! No refund for me though the teacher has the option to simply leave. Customers have no option but to deal with the MESS! So frustrating ...never ever would suggest them to anyone. As much as the staff responding to me is courteous though the institute itself is not worth enrolling with.

I went to melodica masdar and one of the front desk there he's very approachable and attentive. I asked about the package that they have for music and DAN explained me very well about the package. Thank you

Poor. I paid for 12 classes upfront with the booking on a set time every week. They have tried to change it 3 times. And then could not work a good time so cancelled my classes for over a month! I have tried to get a refund but instead they message me every day with random times asking if i can do them. Teachers are good but the customer service is the worst in Dubai.

This company is the worst music school I have been to due to poor customer service. The music teachers are good and I enjoy my lessons however the person communicating on WhatsApp is rude and doesn’t know basic customer service. I was not well on Monday and informed the school straight away if I could move my lesson from the upcoming Wednesday to Thursday. I have them three days notice and I am still waiting for an answer because they said they had to escalate it to their cancellation teams which is ridiculous that a sick customer cannot re arrange a lesson.

When asking on WhatsApp if there was any update i was ignored even though their online status was visible.

I asked them to let me know by Wednesday before my lesson if I could not re arrange so that I could make the lesson. They said it’s not possible as all cancellation requests need to be escalated and it takes three days. However today is day four and still no update. I asked on WhatsApp but again, ignored.

I was going to book more lessons after this package as I was only trying four lessons to see how it was however I will be finding another music school instead with better customer service, basic manners and policies.

Good music school Amazing Teachers. I like their music classes.friendly and enjoyable

Don't deserve even a single star. Beware of this company. Not Trust worthy! Poor Customer Service. Money Suckers! TERRIBLE Company!!

We are pleased with the individual teachers, however the school as a business has very little love/passion for music and spread the love of music. It is purely a money making scheme - I am pretty sure that they wouldn’t care what kind of business they had as long as money was coming in. The receptionists are the middle people between the client and the illusive they (bosses) who are nowhere to be seen or to speak to in times of trouble. No personal service, if you’ve been their client for 5 years it’s the same as if you just joined. They make sure they pull every penny from you. Their books which they sell are literally 3 times the price of that of Amazon prices. I can’t even suggest anything for a business that displays so much disgusting greed over something so beautiful and uniquely human. My suggestion is for them to repurpose their business to something that doesn’t involve passion because they kill it.

They let my son go out alone after the class ( he is 7 and we strictly said we will pick him up).
Management didnt bother to even apologize.
Definitely terrible service.

Worst sense of customer service. Looking to charge money all the time without being flexible about accommodating customer requests.

The WORST music center! They’re just after your money…. They don’t care about their customers. Once you buy your package, that’s it…. It’s a big scam. Worst customer experience I have ever come across and I wish I had read all the reviews before buying the gold packaging of 24 classes. You pay so much money for nothing….. staff at the branches are good, but everyone else in customer service is so unprofessional. THE WORST!
No flexibility even if your 4 year old child falls sick - you have to give notice of more than 24 hours (if you have the basic package, you lose out on the lesson and you lose your money which is almost 200 AED).
Just had a call to say that my daughters ballet teacher has called in sick yet they are forcing me reschedule and book a date before my package expires (which is not possible because she isn’t free on any of the other days)! Surely it won’t kill them to have it rescheduled a week later…. They’re just after money, money, money!!!!
I don’t recommend anyone to buy classes through melodica. You can go anywhere else and get flexibility…. Here I was forced to buy the gold package to get 4 cancellation. BIGGEST REGRET!

Once I waited for almost 2 months for melodica to contact me back, after someone assuring me that I would get a response within 24 hours. I used to send numerous WhatsApp messages which were read and no reply. Or they used to reply and say someone will contact you, but no one ever did. Only when I picked up the phone and decided to call them….

Also, received a call for daughter to do an assessment. They called me and told me “your child has been one of the few chosen to do an assessment” because they’re so proud of her…. Bunch of nonesense and that I have to pay 100 AED for her to sit the exam. If they have chosen her, why should I pay them??

Money is all they’re after.

Wouldn’t be surprised if Melodica closes down.

I have to put a 1 star as zero is not an option here ! WORST experience with the management - they do NOT care at all - I have been forced to withdraw my child due to their irresponsible attitude . Her teacher was fabulous and its a shame that the Melodica Management is giving such poor service.
No change in my opinion .

I've had the worst customer experience with this organization. They claim to be a top-rated, biggest music and dance school in the UAE, but behind that poor-marketing façade you will find unprofessionalism, ignorance, horrible attitude towards customers, and a hunger for money that blinds them to the point of fooling their customers and adopting policies that wouldn't let a person claim their money back under any circumstances - or even reschedule the classes they missed because of sickness or any tragic event. Add to that, they have no regard for their students' health and wellbeing: at some point of taking ballet classes with Melodica in one of their Dubai branches, they made young children study in a cold classroom with the average temperature of 13 degrees Celsius. Their "customer happiness team", ironically, only make customers more frustrated: either by ignoring them entirely or by denying their requests.

The worst possible company that you may want to go with, very unprofessional. My daughter (5 years old) has been going for ballet classes in her school more than 6 months but just because she has to start using bus transportation I took her from school and registered her to Al Furjan Melodica ballet classes. My daughter was very excited and happy but after the first course she came home very sad and said her ballet teacher told her she is disappointed with her. She was careless, no smile, no attention at all. Now my daughter doesn't want to continue at all and crying not to go. And unfortunately this company doesn't want to refund my money! They don't want to even pause it!

This is totally a very unprofessional organization. I booked my first class, had a writteb whatsapp communication from the Jumeriah Island branch, came on time and just learned that they forget to book the slot!!! When I want to speak with a manager or customer relations, receptionist told me that even they don’t have their numbers. What a customer focused organization!!! Please do not choose Melodica if you are looking for a real professional organization