After months of wrestling with a very sore neck, probably caused by spending long hours at my computer, and spending hundreds on physio, I ordered Medi Grade's inflatable neck traction device. It's pl... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Nothing particularly special about the Medi-Grade stuff. The mask was a bit ill-fitting, so if you’re buying it in the hope of tackling under-eye bags, I wouldn’t bother as it barely makes contact wit... Vis mer
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Das Produkt passt und es erfolgte eine schnelle Lieferung. Etwas störend ist, dass in jeder der Packungen ein grüner Beutel beiliegt. Weil da überall das Logo aufgedruckt ist, kann man die Beutel auch... Vis mer
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Sto usando da vari mesi la Rinse bottle nasale con le relative bustine di sali, attraverso la comoda bottiglia faccio quotidianamente delle irrigazioni nasali e così ho risolto i problemi di congestio... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Medi Grade combines innovative healthcare products with home use functionality.
Kontaktopplysninger
Medina House, YO16 4LZ, Bridlington, Storbritannia
- info@medigrade.store
- medigrade.store
4,5
Enestående
474 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Really happy with this product.
Ordering of the cooling gel eye mask set was so easy and it was delivered on time. I’m really pleased with the product.
23. mars 2026
Svar fra Medi Grade
Hi there,
Thank you so much for your lovely review—it really means a lot to us! 😊
We’re so happy to hear that you’re pleased with the product and that your ordering and delivery experience went smoothly. It’s always great to know everything arrived just as expected.
Thank you again for your support—we truly appreciate it!
Kind regards,
Katrina
Medi Grade Customer Service
Acceptable product, slow delivery
The product is good, but doesn’t last as long as it should. Also, the delivery is *extremely* slow. Easier to go to a larger pharmacy than wait so long.
10. mars 2026
Svar fra Medi Grade
Hello Sanjay, Thank you for your feedback — we’re glad to hear you found the product good, though we’re sorry to hear it didn’t last as expected and that the delivery time was disappointing.
We appreciate you sharing this, and we’ll continue working to improve both product performance and delivery experience. If you’d like any assistance, please feel free to reach out to us directly — we’d be happy to help.
Keep getting request to provide…
Keep getting request to provide feedback, but item hasn't arrived!!
6. mars 2026
Svar fra Medi Grade
Thank you for your feedback, and we’re very sorry to hear that your item hasn’t arrived yet.
Please feel free to send us a message with your order details, and we’ll be happy to look into this right away and assist you.
Shipping is expensive
27. februar 2026
Perfect and fast
4. februar 2026
Svar fra Medi Grade
Thank you so much for your 5-star review!
We’re delighted to hear that everything was perfect and that your order arrived quickly. Your support truly means a lot to us.
If you ever need any assistance, we’re always here to help. 😊
Produkt passt - Schnelle Lieferung
Das Produkt passt und es erfolgte eine schnelle Lieferung. Etwas störend ist, dass in jeder der Packungen ein grüner Beutel beiliegt. Weil da überall das Logo aufgedruckt ist, kann man die Beutel auch nicht unbedingt als WhiteLabel anderweitig verwenden. Irgendwann kann man damit werfen, wie mit Wattebällchen.
26. januar 2026
Svar fra Medi Grade
Hallo,
vielen Dank für Ihre 5-Sterne-Bewertung und dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Wir freuen uns, dass das Produkt gut passt und die Lieferung schnell erfolgte. Auch Ihren Kommentar zu den Taschen wissen wir zu schätzen. Ihr Feedback ist uns wichtig und wir werden es an unser Team weiterleiten, während wir unsere Verpackungsoptionen und Möglichkeiten zur Verbesserung des Gesamterlebnisses prüfen.
Vielen Dank noch einmal für Ihre Unterstützung und dass Sie sich für Medigrade entschieden haben.
Sehr schnelle Lieferung
Der Flaschen-Wärmer ist sehr gut und entspricht genau der Beschreibung. Leider ist die Anleitung nicht auf deutsch und man musste erst beim Hersteller eine auf deutsch nachfragen. Die Kommunikation sollte auch auf deutsch sein wenn man nach Deutschland liefert. Im Endeffekt ist alles gut.
2. februar 2026
Svar fra Medi Grade
Hallo,
vielen Dank für Ihr Feedback und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Wir freuen uns, dass Sie mit dem Flaschenwärmer und der schnellen Lieferung zufrieden sind. Wir möchten außerdem klarstellen, dass dem Produkt eine deutsche Bedienungsanleitung beiliegt. Sollten diese gefehlt haben oder Sie eine weitere Kopie benötigen, kontaktieren Sie uns bitte direkt. Wir helfen Ihnen gerne weiter.
Wir schätzen auch Ihre Anmerkungen zur Kommunikationssprache. Ihr Feedback ist uns sehr wichtig, und wir arbeiten kontinuierlich daran, unsere Dokumentation und den Kundenservice für unsere Kunden in Deutschland zu verbessern.
Wir freuen uns, dass alles letztendlich geklärt werden konnte, und bedanken uns, dass Sie sich für unser Produkt entschieden haben.
Mit freundlichen Grüßen,
Katrina
Medi Grade Kundenservice
Svar fra Medi Grade
Grazie mille per la tua gentile recensione! Siamo lieti che tu abbia trovato la nostra assistenza rapida e utile. Il tuo feedback è davvero apprezzato.
Svar fra Medi Grade
Thank you for bringing this to our attention, and we’re very sorry for the frustration this delay has caused. This is absolutely not the experience we want for our customers.
We are currently investigating what happened with your delivery, as we can see it has taken much longer than expected. Our team will reach out to you directly to resolve this and make things right as quickly as possible.
Thank you for your patience while we look into this.
Svar fra Medi Grade
Thanks so much for the 5 review!
Your support means a lot to us—if you ever need anything, we’re just a message away!
Svar fra Medi Grade
Thank you so much for your review! 😊
We’re really glad you’re happy with the product and the fast delivery. Hope to see you again soon!
Excellent service and delivered on time.
29. september 2025
Svar fra Medi Grade
Thank you so much for your kind feedback! We’re glad to hear your order arrived on time and that you were happy with our service. 😊 If you have any other questions or need further assistance, we’re always happy to help.
Warm regards,
Katrina
Medi Grade Customer Service
these are the perfect sick bags for…
these are the perfect sick bags for travelling with kids.
26. august 2025
Svar fra Medi Grade
Hi Georgia,
Thank you so much for your 5-star review! We’re delighted to hear the sick bags are working perfectly for your travels with kids. Feedback like yours means a lot and keeps us motivated to create helpful solutions for families on the go.
Safe travels,
The MediGrade Team
Svar fra Medi Grade
Hello,
Thank you so much for your kind feedback — we’re really glad to hear that you’re happy with our service. Your satisfaction means a lot to us! If you ever need any support or assistance in the future, please don’t hesitate to reach out — we’re always happy to help.
Kind regards,
Katrina
Medi Grade Customer Service
Great piece of kit
Really useful kit in a handy zipper bag. I have a facial rash due to chemotherapy and the masks help to ease the itchiness. Comfy to wear too.love the fact I can choose between full face mask, eye mask, eye pads and under eye pads.
29. juli 2025
Svar fra Medi Grade
Hello Wendy,
Thank you so much for your kind review. We're really glad to hear the kit has been helpful and that you're enjoying the different mask options. Your support truly means a lot to us.
Enjoy the soothing relief, and thank you again for choosing Medi Grade! If you ever have any questions or suggestions, we’re always here to help.
Wishing you all the best,
Katrina
Medi Grade Customer Service
Svar fra Medi Grade
Hello Cathy,
Thank you so much for your kind words! We’re delighted to hear you were impressed with the packaging and instructions. Your feedback truly means a lot to us. If you ever need anything, we’re just a message away!
Warm regards,
Katrina
Medi Grade Customer Service
Complete amateurs STAY AWAY
Placed an order on the 8th of July. No tracking information given. Emailed them on the 21st of July asking about my order and was told that there was a fulfilment error, and unfortunately my order was not processed as expected. Processed my refund at the same time without even bothering to ask me if I would rather wait to receive the items instead. They have no customer support number either so you can forget it if you prefer to speak to someone on the phone. Stay away guys would not recommend them in a million years. A complete shambles of a company.
21. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Medi Grade
Hello Abi X,
We're truly sorry to hear about your experience and regret the inconvenience this has caused. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.
Unfortunately, due to a fulfillment error, your order was processed despite the item being out of stock. As soon as we realized the issue, we issued a full refund to avoid further delay or confusion. We understand how frustrating it must have been not to receive tracking updates, and we sincerely apologize for the lack of clear communication.
We also understand that not having phone support can be disappointing. While we currently provide assistance via email, we’re actively monitoring and responding — so please don’t hesitate to reach out anytime.
Your feedback is important to us and has been shared with our team to help prevent this from happening again. If there’s anything more we can do — or if you'd consider giving us another chance — we’d be grateful for the opportunity.
Thank you again for your honest feedback.
Sincerely, Katrina
Medi Grade Customer Service
La "Rinse bottle nasale", una ottima invenzione
Sto usando da vari mesi la Rinse bottle nasale con le relative bustine di sali, attraverso la comoda bottiglia faccio quotidianamente delle irrigazioni nasali e così ho risolto i problemi di congestione di cui ho sempre sofferto. Grazie.
24. juni 2025
Svar fra Medi Grade
Hello!
Grazie mille per la sua recensione! Siamo felici che la Rinse Bottle nasale l’abbia aiutata a risolvere i problemi di congestione. Le auguriamo continui benefici e una respirazione sempre più libera!
Un caro saluto,
Katrina
Medi Grade Customer Service
Easy to order great delivery seems like…
Easy to order great delivery seems like a quality product thanks
22. mai 2025
Svar fra Medi Grade
Hello Mike,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the order process easy and that you were happy with the quick delivery and the quality of the product. Your satisfaction means a lot to us, and we truly appreciate your support. If you ever need anything else, feel free to reach out!
Warm regards,
Katrina
Medi Grade Customer Service
Came broken
1. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Medi Grade
Hello Shanjay,
We're truly sorry to hear that your item arrived damaged — this is certainly not the experience we want for our customers. Please know that we're here to make things right.
Kindly reach out to our support team with your order details, and we'll work to resolve this for you as quickly as possible.
Thank you for bringing this to our attention. Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best regards,
Katrina
Medi Grade Customer Service
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.