Karyna answered questions about sizes quickly and the set fit perfect when it arrived. I rushed the shipping to make sure we had everything for our weekend getaway and the set arrived in plenty of tim... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Amazing products. Have never had issue with customer service or support. Brand is growing in a lovely direction. Hoping it stays as consistent as it has been so far, if so they have a long time cust... Vis mer
Selskapet har svart
A supply chain issue solved! I ordered the Sakura brief for my girlfriend (her size was back-order, the bra purchased prior). Pylyp from customer support stepped in rapidly when a supply chain issue... Vis mer
Selskapet har svart
Over Two Months to Arrive and probably 60m of emailing and phone calls—Never Again The product took over two months to arrive. The shipping service was appalling, and customer service was completel... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
MARIEMUR was born out of our desire to emphasize the authenticity of each person and help them fall in love with themselves as deep as possible. Keeping this wish in mind, our team of fervent designers and masterful artisans creates one-of-a-kind items that will frame your body most alluringly and bring out its unique beauty. We are here to make each day feel more special and each party more fun. Don't let your days be dull. Spice them up with bold looks! We combine tender lace with high-quality leather and daring designs to help you feel more like, well, you. We believe tangling lingerie and bold accessories are about something more than looks. They're about self love and self care. Because, only when you're wearing the items that fit your identity, are you truly taking care of yourself. So don't be shy, add cheeky daring notes to your outfit!
Kontaktopplysninger
30 N GOULDE ST STE, 82801, Sheridan, WY, USA
- +19106684635
- care@mariemur.com
- mariemur.com
4,0
Bra
238 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
After placing an expensive order
After placing an expensive order, I was surprised to learn that additional duties and taxes would be required upon delivery — something that was not clearly communicated at checkout. Despite reaching out multiple times, the company failed to provide a concrete delivery date even after the promised delivery window had passed.
When I asked for a refund due to the delay and unexpected costs, they refused to process it immediately, instead advising me to "refuse delivery" — without guaranteeing a proper return or refund timeline!
A customer should never be left unsure about extra charges or forced to chase a refund because of the seller's logistics problems!
I regret trusting this company and would not recommend it to anyone expecting transparency, responsibility, or proper customer support.
25. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Dear Charlie,
Thank you for your feedback, and we’re truly sorry to hear about your disappointment.
We understand how frustrating it must be to face unexpected duties and taxes, especially after placing a high-value order. However, we would like to clarify that our website clearly states at checkout that duties and taxes may apply for non-U.S. customers and are the responsibility of the recipient. This information is disclosed to ensure full transparency before the order is completed.
Regarding the delivery delay — please rest assured that our team has been actively monitoring your shipment. We’ve also contacted the logistics provider directly, and unfortunately, they confirmed that the parcel cannot be stopped or recalled while in transit. For this reason, we advised you to refuse delivery if you no longer wish to receive the order. Once the parcel is being returned to us, we will promptly issue a full refund, as per our policy.
We hope you understand that issuing a refund before receiving the returned package is not standard practice, as it leaves room for complications if the item is accepted later. Our aim is to ensure a fair and secure process for both sides.
While we regret that your experience didn’t meet your expectations, we’re still here to assist and ensure this matter is resolved as smoothly as possible.
With Love,
MARIEMUR ❤️
Purchases a few strings in the past
Purchases a few strings in the past, all still in a good condition. Good quality stuffs!
23. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Dear Ariadne,
We’re so happy to hear that you’re enjoying your pieces! Thank you for your continued support.
With Love,
MARIEMUR ❤️
Mariemurs excellent customer service and support
We bought a bunch of different items. A few that we needed to return and their customer service was very gracious about it. One of the items that we kept was especially striking, the cupless bra is just exquisite at any price point and we ended up ordering another one because it was so good! Their stuff is expensive but what you would expect from Good Old American USA quality. We will definitely be doing more business with them.
13. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Dear Dave,
We’re thrilled to hear you had a great experience with our customer service. We truly appreciate your trust and look forward to seeing you back soon!
With Love,
MARIEMUR ❤️
Lost package quickly fixed.
The package was lost in shipping. Pylyp D. was amazing to work with. Frequently checked in via email until it was determined to be lost. Quickly sent a replacement.
14. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Dear Brandon,
Thank you so much for your kind feedback!
Unfortunately, shipping issues can occasionally happen, but we always make it a priority to resolve them quickly and with care. We’re glad Pylyp was able to support you throughout the process and ensure you received your replacement promptly. Your satisfaction means the world to us, and we truly appreciate your trust!
With Love,
MARIEMUR ❤️
Absolutely gorgeous
Mariemur products are a piece of art. The look of all the pieces is outstanding and very erotic. All the details are nicely done. Really a must have. Also the customer service is more than excellent.
1. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Dear Thomas,
Every detail is thoughtfully designed to create something both beautiful and empowering, and we’re especially glad our concierge service left a great impression—that’s just as important to us as the products themselves.
We can’t wait to create more pieces you’ll love.
With Love,
MARIEMUR ❤️
Pylyp my concierge took great care to…
Pylyp my concierge took great care to make sure that I got exactly what I needed upfront and then when I had to credit items. I was very upset because I had missed estimated my size and I was extremely anxious about spending so much money and being credited back because I had to return the items I had no choice. They were so beautiful and they came in a very lovely box with a lovely note and the lovely Silky bag and I was very upset. I was completely taken care of, and I got all of my credit today COB thank you so much.
11. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Hello there,
We’re truly glad to hear that our concierge team took great care of you and ensured you got exactly what you needed. We completely understand how stressful sizing and returns can be, but we’re happy everything worked out and that you received your credit today.
With Love,
MARIEMUR ❤️
Great quality and imagination
Great product, great quality, super communication. Just all good!
1. desember 2024
Svar fra MARIEMUR
Dear Chris,
Welcome to the family!
We’re thrilled to hear you loved the product and had a great experience with us.
With Love,
MARIEMUR ❤️
I asked to make changes to my order and…
I asked to make changes to my order and they were very accommodating.
26. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Hello,
Thank you for your feedback! We’re glad we could accommodate your request that fast.
With Love,
MARIEMUR ❤️
Sendung ohne Grund zurück!!
Sendung ohne Grund zurück!!! Ich erwarte umgehend Klärung !!! Achtung !!!!
10. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Hello Sven,
Thanks for your feedback.
If you are experiencing any issues, please connect us with the concierge service, and they will assist you right away.
With Love,
MARIEMUR ❤️
MarieMur forever !
Everything about the company so far has been spectacular. From the products quality and craftsmanship to the customer service they provide or even how quickly the product got to me after purchase. Couldn’t recommend MarieMur enough.
7. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Dear Daniel,
Thank you so much for your thoughtful feedback! We’re beyond happy that you’ve enjoyed everything—from the exceptional quality and detail of our products to the attentive service and fast delivery.
It’s truly rewarding to know we’ve earned your recommendation! We look forward to creating more pieces you’ll love. Don’t hesitate to reach out anytime—you’re part of the MARIEMUR family!
With Love,
MARIEMUR ❤️
Excellent customer service
Excellent customer service, fast follow up. They care about your experience with MarieMur. High quality products.
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Hello Kevin,
Providing excellent customer service and ensuring our customers feel valued is always our top priority.
We’re delighted that you love our high-quality products, and we look forward to serving you again in the future!
With Love,
MARIEMUR ❤️
This company is great and did a…
This company is great and did a fabulous job from start to finish. Great product with timely execution and above-and-beyond customer service. Will order here again!!
17. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Dear Lincoln,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience with us, from the product quality to our customer service.
We truly appreciate your support and look forward to serving you again in the future!
With Love,
MARIEMUR ❤️
I recently received Excellent Customer Service Despite My Persistence order from…
I recently received my order from Mariemur, and I must say I am beyond impressed—not only with the quality of the products but also with their exceptional customer service. While I was incredibly persistent and gave them a hard time during the process due to shipping delays, the Mariemur team handled every interaction with patience, professionalism, and empathy.
They went above and beyond to assist me, including rerouting my shipment internationally to ensure I received my order. Their communication was clear, and they kept me updated despite the challenges they were facing on their end. It’s rare to find a company that truly cares about its customers, even when those customers are being a little too intense (like me).
Thank you, Mariemur, for your dedication to ensuring I was satisfied. I couldn’t be happier with the stunning pieces I ordered, and I will absolutely recommend Mariemur to anyone looking for beautiful, high-quality lingerie.
Bravo to the team—you’ve earned a lifelong customer!
3. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Dear Spiro,
Thank you so much for your kind and thoughtful words! We’re thrilled to hear that you’re happy with both our products and the service you received. Your feedback truly means the world to us, and it’s customers like you who inspire us to go the extra mile every day.
We’re so glad we could resolve the challenges and ensure you were satisfied in the end. Your persistence only showed how much you cared, and we’re grateful for your patience and understanding throughout the process.
Enjoy your stunning pieces, and we look forward to serving you again in the future.
With Love,
MARIEMUR ❤️
Absolute purrrfection
6. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Dear Ana-Alicia,
We’re overjoyed to know you found it perfect—it truly warms our hearts!
With Love,
MARIEMUR ❤️
Refuse to send item
After one month, the package has yet to leave Bulgaria. When I query what's happening, I'm told that it's my job to contact their shipping company and find out why they're not sending the package.
One thing is that it takes 3 weeks for MarieMur to BEGIN sending an order, but then to require that I fix why it never leaves their warehouse is insane
6. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Dear Nicholas,
We understand how upsetting it is to experience such delays. The tracking number was updated yesterday, indicating that the parcel has arrived in the destination country. To expedite the process and avoid further delays, we recommend contacting the carrier directly and, if necessary, paying any outstanding taxes so that your order can be released and delivered as soon as possible.
We also want to take full responsibility for the delay on our end in fulfilling your order. We acknowledge the issue and are committed to ensuring this does not happen again. Furthermore, we are actively preparing in advance to handle future peak seasons, such as Christmas, more efficiently.
With Love,
MARIEMUR ❤️
Exceptional high quality luxury…
Exceptional high quality luxury products and excellent customer service to match. Highly recommend!
5. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Dear Steve,
Your recommendation means the world to us!
With Love,
MARIEMUR ❤️
Never received package
I ordered a package 2 weeks ago. I payed for 3-6 day shipping. I have reached out multiple times over email and have yet to hear back. SAVE YOUR MONEY and order somewhere else
29. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Dear Ava,
We couldn’t locate any order under your name, and our customer support team strives to respond as quickly as possible. However, we haven’t found any previous conversations with you in our records.
For further assistance, please feel free to email us at care@mariemur.com, or reach out via WhatsApp or Instagram. We’re here to help resolve this matter as quickly as possible.
With Love,
MARIEMUR ❤️
Still waiting….
placed an order on November 21 (!!) and the package still has not arrived, really ridiculous service. Emailed and they said they had changed warehouses and were therefore delayed. This can happen, but inform your consumers of this instead of the consumer having to contact you themselves. I think it's really ridiculous service for an order worth over 200 euros
21. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Dear Sharon,
Thank you for reaching out and sharing your feedback. We sincerely apologize for the delay and any inconvenience caused.
We completely understand your frustration and agree that communication is key. While we did experience delays due to a warehouse transition, we should have proactively informed you, and for that, we apologize.
Please contact us at care@mariemur.com or via WhatsApp so we can provide you with a resolution as soon as possible.
With Love,
MARIEMUR ❤️
Lost package. Final update
Lost my package but did not tell me for over a month. When they finally admitted it, half the items were out of stock. So they asked me to place a new order and pay for shipping since I no longer had the minimum required. Absolute scam! Worst customer service
Update: After working with customer service, we have resolved most of the issue. I appreciate the effort made to fix the situation. I have updated the score accordingly
Final update: Wish I could give MarieMur negative star review. They never ship the items! Once again after a month, I did not receive my item. Then they told me the delay was due to a new warehouse....except they forgot they used that same excuse last year. So I know it was a lie. Then offered express delivery and it took 3 days just to get a tracking number but carrier still had not received the item. It's a real shit show of lies and deception. AVOID AT ALL COST
8. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra MARIEMUR
Dear Manny,
Thank you for sharing your concerns. First, let me extend our sincerest apologies for the frustration and inconvenience you’ve experienced. We truly value you as a customer, and it’s disheartening to hear about your dissatisfaction.
1. Lost shipments, though rare, are unfortunately a reality we face as human beings relying on carriers to deliver packages. While these instances are beyond our direct control, we always strive to resolve them as quickly and fairly as possible.
2. Regarding the delays with your previous order, we issued a $190 gift card as a gesture of goodwill. This substantial amount reflects how much we appreciate and value our customers, ensuring they are supported even when unexpected situations arise.
We understand how disappointing this experience has been for you, and we deeply regret any negative impression it may have left. Please know that your satisfaction is our top priority, and we’re here to make things right.
With Love,
MARIEMUR ❤️
Svar fra MARIEMUR
Dear Chris,
Thank you so much! We’re so glad you love it!
With Love,
MARIEMUR ❤️
Dette er Trustpilot
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