Mallard Jewellers Anmeldelser 

My Christmas present from my husband was a neckless
It has rough edges that irritates my neck and has ruined a dress, it is the design of the neckless and I want a refund , nothing on line I want to exchange to and I don’t want a credit note , I want my husbands card refunded.
This has been refused and was suggested they could sand the edges down, I do not want a 18ct neckless edges rubbed down.
This was a expensive gift and at present I am extremely disappointed with the customer service

I was served by Debbie, and she was really helpful, polite and I got a great service. Will highly recommend!

Looking for a Christmas gift for my Wife ,we went to the Romford store had a look in the window and chose a small cross and went inside to ask if we could have a closer look .Gail approached us and retrieved the item from the display and brought it so my Wife could see if it was what she was looking for.We commented on the one she was actually wearing herself.We required a suitable chain to go with the cross and she recommended something suitable and made sure we were happy with our purchase.Such a pleasant person to deal with.I then realised she had served me last year around this time when I purchased a watch again for my Wife's Christmas present.Would highly recommend
This store even if you are just window shopping.

Amy and Ellie were very polite and helpful nothing was to much really good customer experience would recommend to anyone

Elaine at Peterborough was incredibly helpful and is clearly very knowledgeable. First class service and in no way pushy. Thank you.

Went to Mallard jewellers this weekend in Ilford. Spoke to a lovely specialist there regarding the maintenance of my wedding band. She was extremely helpful and gave me a perfectly detailed demonstration on how to clean the ring. Not pushy at all also didn’t try to up-sell other products. Just gave me advice on the best product. Highly professional and very caring. Would definitely recommend this store. Will also visit again.

The ring that I bought for my wife’s birthday was authentic and beautiful. The service and the advice that I got from the store manager and the sales associates were excellent.

I was looking for a nice eternity ring for my wife and picked a lovely piece up at Mallards on line. With some Great help from Andrea at the shop.

Yet again, an outsatnding service, very friendly staff and went above the usual customer service, i will be shopping at Mallards again, thank you for your help on my purchase

Very kind and helpful ladys. Amy fix my ring quickly 🥰
Thank you very much 🥰❤️

I paid a visit to Mallards Ilford didn't think it could be the same after Brian has left (Brian used to be an expert and so informative about anything in the store) however I was served by a such a lovely woman who goes by the name of Lavinia who had very similar customer service qualities like Brian and made the whole experience worthwhile and enjoyable

Bought some nomination charms online. Reasonably price and quick delivery.

Was served by Ellie from the Ilford branch she was so helpful kind and polite

Thank you to all the staff at ilford
I picked up my ring today after a 6 weeks wait and it was amazing and it was better then what i thought, thank you to Amy , Lavinia and the rest of the staff who made meand my partner welcome and made our time at mallards a memorable one

Great Customer Service at the Ilford Branch! Visited the store to have my watch strap replaced and was greeted by Raj! She was very friendly and took the time to go through the available options. Very satisfied!

Thank you!

Lavinia and Amy were great and fast at taking out the links in my watch. - Ilford Branch.

The Nottingham branch of Mallards often has stock which interests me. I have purchased previously and found their knowledge and customer service to be good.

Following on from my previous post, my husband's dream will come true, thanks to Paul at the Peterbrough store. He was able to source the requested items(from another store) to store for me to view/choose. From the minute I met him, you could see his true professionalism and knowledge shine through. I was so excited and filled with emotion, at the thought that I was so close to buying something that seemed just out of my grasp. Paul made the dream become a reality, the whole buying experience was exceptional. THANK YOU Paul.
My next considered purchase with you, will be to purchase a very special gift for my daughter's 21st, in 18mths time.
Once I know what I want, I'll be contacting you again.
In the future I will happily without reservation recommend Mallard Peterborough to friends, family and others, in the knowledge that they too will receive 5*customer service from you and your colleagues.

AWFUL, I WENT TO NOTTINGHAM STORE, STAFF FRIENDLY, NOT MANY PEOPLE GOING IN AS NOT MANY PEOPLE HAVE THE MONEY THESE DAYS. STAFF MIS-SOLD ME A £1800.00 BRACELET. I ALSO SOLD GOLD TO THEM, THEY OFFERED NO TRADE PRICE AS THEY DID PREVIOUSLY. SOLD ME A GOLD PLATED RING SURPOSED TO BE GOLD UNFORTUNATLY I PAID CASH FOR THAT. SOLD ME A RAG DOLL BEAR FOR MY TWINS DEATH BEFORE THIS WHICH FALLEN APART AND I HAD TO SELL THE REMAINDER BACK TO THEM THEY OFFERED ME £15 FOR THAT - INSULT - NO TRADE PRICE -

HEAD OFFICE HAS HAD OVER A WEEK TO CONTACT ME WILL NOT CONTACT ME. THE GOODS THAT WAS PREVIOUSLY SOLD TO ME WITHOUT ME VIEWING THEM WAS NOT WHAT I LOOKED AT 2 DAYS BEFORE, IT WAS PLACED IN A BOX AND SOLD TO ME WITHOUT ME VIEWING - IT IS A TWO TONE BRACELET DAMAGED AND WAS SURPOSED TO BE ALL ONE COULER I PAID OVER £1700 FOR THIS BRACELET WHICH IS DAMAGED IN 3 PLACES AND 2 DIFFRENT COULERED GOLD,

I HAVE TRIED TO RETURN SAME DAY FOR REFUND SAME DAY I PURCHASED AT 3:!3 I HAVE RECEIPT OF PURCHASE PM - I RETURNED SHORT TIME LATER THE SHOP WAS CLOSED WITH SHUTTERS DOWN, I HAVE PICTURE PROOVING THIS AS WELL DATE AND TIME STAMPS WITH ACCURATE TIME.

NEXT DAY PHONE HEAD OFFICE, THEY OFFERED NOTHING NOT EVEN A PENNY, NOT EVEN A CALL BACK AS WAS PROMISED - APPAULING CUSTOMER SERVICE. STORE MANAGER CALLED WAS POLITE HOWEVER OFFERED ME DIFFRENT BRACELETS AT MORE EXPENSE.

I ASKED FOR REFUND IN FULL AS GOODS WAS NOT AS DESCRIBED TO ME AND NOT FIT FOR PURPOSE THIS IS THE TRUTH. FIT FOR PURPOSE BEING ALL ONE COULER AND SUITABLE FOR PHOTO SHOOTS AND FOR WORK, ITS NOT SUITABLE FOR THAT ITS GOT A FLIMSY CLASP ON IT, ITS BEEN REPAIRED IN 3 PLACES. ITS DISGRACEFUL, WONT TAKE DECENT PHOTOGRAPHS, IVE OVER £20K IN JEWELLERY ON MY SHOOTS, THIS IS POOR QUALITY AND NOT FIT FOR PURPOSE, I'VE OVER £3,000 IN CLOTHING AT A TIME ON FOR MY SHOOTS THIS IS NOT FIT FOR PURPOSE.

TO BE RUDLY TOLD I CAN NOT AFFORD A HIGHER VALUE BRACELET, IS AN INSULT I EXPLAINED CLEARLY I CAN AFFORD THE WHOLE SHOP IF I REALLY WANTED TO - THE ONE IN NOTTINGHAM I CAN AFFORD ANYTHING AND EVERYTHING 10 TIMES OVER CERTAINLY NOT SHORT OF MONEY.

WHAT I HAVE TO DO NOW THIS PLACE DOES NOT GIVE REFUNDS IS RETURN THE UNWANTED UN-DAMAGED AND UN-WORN BRACELET AND NOT BE SCAMMED. - GET MY MONEY BACK VIA THE CHARGEBACK SCHEME WITH MY BANK LUCKILY ON THE BRACELET I PAID BY CARD.

ALWAYS PAY BY YOUR DEBIT CARD AS THIS PLACE DOES NOT GIVE REFUNDS SIMPLY TAKES YOUR MONEY AND TRYS TO SCAM YOU.

HEAD OFFICE HAD OVER A WEEK CONTACT ME BACK AND NEVER HAS, IVE PAID £1440.00 VIA BANK WHICH I CAN CLAIM BACK AND IVE THEN GOT TO DISPUTE THE £260.00 FOR THE GOLD THAT THEY'VE HAD OFF ME AS WELL, WHICH IS A POOR PRICE TOO, - AS THEY WONT RETURN THAT NEITHER.

I HAVE FULL RECEIPTS OF MY PURCHASES THIS IS A GENUINE REVIEW, I WOULD STATE I DONT WANT TO DEAL WITH THEM AGAIN DUE TO THE FACT THEIR AREA MANAGER HAS NOT A CLUE HOW TO RUN THE BUISNESS AND IS NOT BUISNESS MINDED. THE STAFF AT NOTTINGHAM STORE THOUGH ARE VERY POLITE.

UNFORTUNATLY THE STORE DOES NOT OFFER REFUNDS AND DOES NOT FOLLOW THE LAW WHERE IT CLEARLY SAYS YOUR STATUTORY RIGHTS ARE NOT EFFECTED, WHEN CLEARLY IN THIS CASE THEY ARE.

I CAN SHOW RECEIPTS OF MY PURCHASES THEY'VE DONE ME OUT OF OVER £3,000 NOW - WITH THE CHAIN AND TEDDY FOR MY DECEASED TWINS AND ONLY GIVING ME £15 BACK FOR THAT IS LUDICRIS WHICH THEY COST ME £895 FOR. -

THEY'VE HAD £750 FOR A BUCKLE RING WHICH IS PLATED GOLD AND NOT GOLD

THEY'VE HAD £1440 CASH AND £260 GOLD FOR A 3 TONE BRACELET NOT ALL THE SAME GOLD, I.E. VINTAGE GOLD IS NOT VINTAGE WHEN IT HAS 21ST CENTURY MODERN ATTACHEMENTS TO IT AND IT WAS NEVER DESCRIBED AS BEING REPAIRED.

THEIR FOR MIS-SOLD AND MIS-DISCRIBED, WHICH IS A TRUE MEANING AS NOT FIT FOR PURPOSE.

THE FIT FOR PURPOSE IS IT IS INTENDED FOR SHOOTS, AND INTENDED FOR WORK, WITH IT NOT BEING THE SAME COULER AND STANDING OUT IT DEFECTS THE VALUE OF THE THOUSANDS OF POUNDS OF OTHER GENUINE JEWELLERY THAT IS WORN ON THE SHOOT AND IS ALSO DEFECTING THE VALUE TO OTHER WORN FOR WORK, WHICH IS ALL GENUINE GOLD. ALL ONE COULER.

THE MANAGER AT NOTTINGHAM ALSO TRIED TO TELL ME THAT ITS ALL THE SAME GOLD, EVERYONE KNOWS THAT GOLD IS DIFFRENT I.E. THE LATER GOLD IS MORE STRONGER THAN THE 21ST CENTURY GOLD. THE MATERIAL OF THE STONE IS COMPLETLY DIFFRENT. ETC.

DONT FALL FOR THEIR SALES TACTICS, DONT FALL FOR THE SCAMS, AND I WOULD NOT RECOMEND PURCHASING FROM THEM, NOT A GENUINE SHOP TO NOT OFFER REFUNDS. JUST OUT FOR THE MONEY

I WAS ALSO DISAPOINTED AT THE FACT I WAS TOLD FAMILY RUN, WHEN ITS NOT.

FACT OF MATTER IS IF THEY TRY TO STEAL MY MONEY AND MY GOODS THEY I WILL TAKE FURTHER AND PROSICUTE ALL STAFF FOR FRAUD AND THEFT. HAVING MY DECEASED CHILDRENS ITEMS FOR PEANUTS AFTER CHARGING ME OVER £850 FOR THEM, INSULT. AVOID AT ALL COSTS. GO ELSEWHERE. -

Great service Great deal and bargings👍 excellent quality of customer service thank you so much Debbie appreciate everything and for helping me choose the perfect ring